DIGITAL HiNote Ultra 2000 Series Service Quick Reference Guide Part Number: ER-PF1WW-SR.
February 1998 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user's authority to operate this equipment.
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Contents Preface................................................................................v 1 Overview Introduction.............................................................................. 1-1 System Overview .................................................................... 1-1 CPU and Chip Set ................................................................... 1-2 Memory.................................................................................... 1-3 BIOS...............................
Contents Updating Your Ultra 2000 Configuration ................................. 3-3 Power Options......................................................................... 3-4 Advanced Power Options........................................................ 3-6 System Options ....................................................................... 3-7 Device Options ........................................................................ 3-8 Security Options ....................................................
Contents B Device Mapping Memory Map............................................................................ B-1 DMA Channel Assignments .................................................... B-2 Notebook Computer Interrupt Levels ...................................... B-3 I/O Address Map .....................................................................
Contents iv
Preface P This Service Quick Reference Guide describes how to test, troubleshoot, remove and replace the DIGITAL HiNote Ultra 2000 series notebook computer Field Replaceable Units (FRUs). This guide is written specifically for DIGITAL approved on-site service engineers. On-site repair of systems beyond the approved FRU list is prohibited and may void warranty. CAUTION: Digital recommends that only A+ certified engineers attempt to repair this equipment.
Preface vi
Overview 1 Introduction This chapter introduces the DIGITAL HiNote Ultra 2000 series notebook computers. It provides a system overview and describes the controls, indicators, and hot keys. System Overview The HiNote Ultra 2000 series are high-performance portable computers designed for the mobile professional. Figure 1-1 shows a functional block diagram of the notebook computer. The following sections provide an overview of the different functions.
Overview CPU and Chip Set The HiNote Ultra 2000 series notebook computers use the Intel P55C 166 and Tillamook 233/266 processors mounted on a daughter card. The PicoPower Vesuvius chip set is used to implement the core functions of the system. • The V1 and V2 chips provide the core system functions. • The V2 chip provides the PCI bus interface and the interface between the V1 chip and memory. • The V3 chip provides the PCI to ISA bridge interface.
Overview Memory The system comes with 16 MB of on-board EDO DRAM for system memory and 512KB or 1MB of L2 cache memory. System memory can be upgraded to a total of 144 MB. The upgrade is performed by installing 8 MB, 16 MB, 32 MB or 64 MB EDO SO-DIMM modules. There are two slots for additional memory. Either slot can be populated first. BIOS The system has an Intel 28F002BX-T 2 MB Boot block Flash ROM for system BIOS (Phoenix BIOS 4.04).
Overview PCI Bus Devices The internal PCI bus and PCI components operate at 3.3V. The PCI bus is also available to supported docking options. These options contain their own PCI bridge. Cardbus Controller Cardbus support is provided by the TI1131 controller. This chip provides the following functions: • Support for Zoomed Video. • Support for two PC Card/Cardbus slots with hot removal/insertion. • Burst transfers to maximize data throughput on the PCI/Cardbus bus. • Support for serialized ISA IRQs.
Overview Video Controller Chip Video support is provided by the C&T 65554 Controller Chip. This chip provides the following functions: • 64-bit memory interface. • 2MB or 4MB 3.3V 60ns EDO Video DRAM. • Support for Zoomed Video. • DDC 2B support for external monitors. • Advanced power management features minimize power consumption during: − Normal operation − Standby mode − Panel-off PCI-IDE Controller IDE support is provided by the CMD 643 PCI-IDE controller.
Overview ISA Bus Devices The ISA bus interface is provided by the PicoPower V3 chip. Audio Audio support is provided by the ES1878 chip. This chip provides the following functions: • Monophonic full-duplex operation using two DMA channels. • I2S interface to internal stereo D/A for external Zoomed Video port. • Complete general interrupt mapping including the sharing of all interrupts. • Support for 16-bit Stereo, FM Synthesizer, MPU-401, and MIDI. • Self-timed joystick port.
Overview System Command Processor The System Command Processor is implemented using the Hitachi H8 IKAP II processor. This processor provides the following functions: • Simultaneous support of two external PS/2 ports and the internal Touch pad. • I C bus master for communication to: 2 − Status LCD − EEPROM − Docking interface components • Hot Key interface. • Secure password protection. • System power plane control and power sequencing.
Overview UMI Controller The DIGITAL HiNote Ultra 2000 notebook computer has an internal type II PCMCIA slot that is available as an UMI slot. This feature provides a flexible method for the support of an internal modem that minimizes the impact of multi-national modem approvals. This slot supports only DIGITAL approved modem cards. The UMI interface is provided by the Cirrus Logic CL-PD6722 dual slot PCMCIA controller (Only one slot is used.
Overview • Two Type II or one Type III Cardbus slot. • Line-in and speaker out support. • MIDI/Joystick port. • 3D Sound (ESS398). • CD-ROM/FDD Module Bay. • NTSC/PAL video output (switch selectable). − Composite video using RCA jack − S-Video • USB controller and USB port. • Expansion audio mixer support (ES978).
Overview Components, Controls and Indicators This section shows the locations and provides a description of the different components, controls, and indicators on your DIGITAL notebook computer. Front and Right Side Components Key Component Description ➊ Power LED Battery Charging LED The green Power LED (lower) lights when the notebook is On. The amber Battery Charging LED (upper) lights when the battery is charging. ➋ Lid Release One of two lid releases.
Overview Key Component Description ➐ Suspend/Resume Button Turns the notebook computer On, and Suspends or Resumes the system. Press and hold the [fn] + [Suspend/Resume] for four seconds to turn the notebook Off. ➑ Internal Microphone Used to record voice, music, and sound files. ➒ Status Display Provides system operating status. ➓ Contrast Control (ASTN only) Controls the contrast of the LCD display. Reset button Resets the notebook computer. All unsaved data will be lost.
Overview DEC01156 Figure 1-2. Front and Right Side View (12.
Overview Front and Left Side Components Key Component Description ➊ Lid Release One of two lid releases. Push in both releases at the same time to open the LCD panel. ➋ Speaker Left stereo speaker used to hear sound files and system sounds. ➌ PC Card Ejectors Ejects a PC Card. Top button releases a PC Card from the top slot; the bottom button releases a PC Card from the bottom slot. ➍ PC Card Slots Support two Type I or II cards or one Type III card.
Overview DEC01154 Figure 1-3. Front and Left Side View (12.
Overview Back Components Key Component Description ➊ AC In The universal AC adapter connects to this port. ➋ External Keyboard/ Mouse Port An external keyboard or PS/2 mouse connects to this port. ➌ RJ11 Modem Port An analog telephone line connects to this port (modem functionality on selected models only). ➍ Serial Port A serial device connects to this port. ➎ Parallel Port A parallel device, such as a printer, connects to this port.
Overview DEC01151 Figure 1-4. Back View Bottom Components Key Component Description ➊ Battery Release Releases the LiIon battery from the notebook computer for removal. ➋ LiIon Battery Provides power to your notebook computer. ➌ CD-ROM/Diskette Drive Module Release Releases either a diskette or CD-ROM Drive module from the Diskette/CD-ROM Drive Bay. ➍ Memory Door Provides access to notebook computer’s memory.
Overview DEC01152 Figure 1-5.
Overview Controlling Power Unique to DIGITAL notebook’s, the suspend/resume button not only enables you to take advantage of the built-in power saving features but also turns the notebook on and off. Action How to... On Press the Suspend/Resume button to turn the system on. Suspend When the system is on, press this button to place your system in Suspend mode. Resume Press the Suspend/Resume button to resume normal operation from the Suspend mode.
Overview LCD Status Display Indicator Shows... AC Power – The computer is connected to and operating from its external AC power supply. Standby – The computer is in Standby Mode. Any system activity such as, pressing a key on the keyboard, touch pad, mouse, or other system activity resumes normal operation. Hard Drive/CD-ROM Activity – The hard drive or CDROM is being accessed. The Caps Lock function is enabled.. NUM Lock – The NUM Lock function is enabled.
Overview Keyboard Hot Keys Hot keys are activated by holding down the [fn] key (located in the lower left corner of the keyboard) and pressing the desired function key. Function + Places the computer in Standby Mode. Sets the computer’s operating mode to maximize battery life. A single beep is emitted when the computer switches to this operating mode. If you Suspend/Resume or Reboot the system, the system returns to the settings contained in the system BIOS.
Overview + Function Turns the battery display information On and Off. Reserved for future use. Toggles the system sound between mute and unmute. Enables and disables the keyboard’s embedded key pad. The state of this key is shown in the LCD status display. This hot key is used in conjunction with the [F9] hot key to control the embedded key pad. Toggles NUM Lock On and Off. The state of NUM Lock is shown in the LCD Status Display.
Overview Related Information Documentation DIGITAL HiNote Ultra 2000 Series User’s Guide DIGITAL HiNote Ultra 2000 Series Quick Reference Card Quick Setup Guide AC Adapter Bulletin English ER-PF1WW-UA French ER-PF1WW-UP Italian ER-PF1WW-UI German ER-PF1WW-UG Spanish ER-PF1WW-US Japanese ER-PF1WW-UJ Simple Chinese ER-PF1WW-U2 English ER-PF1WW-BA French ER-PF1WW-BP Italian ER-PF1WW-BI German ER-PF1WW-BG Spanish ER-PF1WW-BS Japanese ER-PF1WW-BJ Simple Chinese ER-PF1WW-B2 Englis
Overview World Wide Web Information such as drivers, BIOS updates, and on-line documentation is available from DIGITAL’s World Wide Web Site. The URL for the site is: HTTP://WWW.WINDOWS.DIGITAL.
Overview 1-24
2 System Restoration Introduction This chapter provides information on how to restore the operating system and drivers on a DIGITAL HiNote Ultra 2000 series notebook computer. The restoration procedure you should use is dependent on the system model.
System Restoration VTX5166M/GTX5166M System Restoration Windows 95 System Restoration This section details how to format a new or existing hard drive, install Windows 95 SR2, drivers and software applications. To complete the process you must have the Windows 95 SR2.0 OS CD and the DIGITAL HiNote Ultra 2000 System CD. This restoration procedure has been divided into the following sections and must be followed in the order given.
System Restoration 3. Ensure that the Serial and Infrared Ports are both set to “Auto set by PnP” and enable the CD-ROM Boot option. Refer to the DIGITAL HiNote Ultra 2000 User’s Guide for detailed instructions on configuring the Setup Utility. 4. Place the DIGITAL HiNote Ultra 2000 System CD into the CD-ROM Drive. 5. Select the Save & Reboot option from the Setup Utility Exit menu. Note the drive letter assigned to the CDROM during bootup.
System Restoration NOTE: If you choose Yes to enable large disk support (FAT32) and want to install WinNT or a WIN95 nonSR2 operating system at a later time, you will have to repeat the complete Windows 95 System Restoration procedure and enable FAT16. 3. Reboot the system. When prompted press the Space bar to continue and the action menu will appear. 4. Choose option 3 to Format the C: partition of your hard drive. 5.
System Restoration 3. Once all the Windows 95 files have been copied to the hard drive, power down the system and replace the CDROM Drive Module with the Diskette Drive Module. Ensure that the Diskette Drive contains no diskettes and both CardBus slots are empty. 4. Power on the system. When prompted press the [fn] + [F3] key combination to enter the Setup Utility. Disable CD-ROM Boot Option. Save changes and Exit. The notebook will reboot.
System Restoration 11. The Windows 95 boot screen will appear and the system will continue the installation process. Follow the on-screen instructions and reboot the system when prompted.
System Restoration Installing System Drivers IDE CMD Driver 1. After the system reboots and the Windows 95 desktop appears, select Start from the Windows 95 task bar. 2. Select Run and when prompted with the Run dialog box enter C:\CMD\Setup and click [OK]. 3. The program will ask you if you wish to continue the installation. Select [Yes] to continue. Depending on the speed of the system, the message “Saving the Windows 95 Registry” may pause a short while before continuing. 4.
System Restoration 5. A second dialog box will appear. Select [No] again then click on the [Next] button. Then click on the [Finish] button. 6. You will be prompted whether or not to reboot the notebook. Select [No]. 7. Repeat steps 2-6 for each remaining device listed under PCMCIA socket. After the last device is configured accordingly, close all open windows and choose [Yes] when prompted to restart the system. USR Winmodem 1. When Windows 95 reboots the US Robotics Inc.
System Restoration • Type in the path C:\Windows\Options\Cabs • Click on [OK].
System Restoration • The Update Device Wizard will reappear. Click [Finish]. • It is now necessary to exit and reboot the system to complete the installation of the Winmodem. Video, Audio & Joystick, and IR/USB Drivers The installation of the Windows 95 operating system is now complete. Replace the Diskette Drive Module with the CD-ROM Drive and insert the DIGITAL HiNote Ultra 2000 System CD. Click on Start then Run and type X:\CDInstall, where X is the drive letter assigned to the CD-ROM drive.
System Restoration This procedure assumes the DIGITAL HiNote Ultra 2000 Media Dock is not attached to the notebook. 1. Ensure that the notebook is powered off and insert the CD-ROM Drive Module. 2. Power on the system. 3. Enter the System Setup Utility by pressing the [fn] + [F3] key combination during POST ( Power On Self Test). 4. Enable the CD-ROM Boot option in the System menu. 5. Place the Windows NT CD into the CD-ROM Drive. 6.
System Restoration Re-installing & Upgrading System Drivers The DIGITAL Portables Engineering Team is continuously testing the latest drivers available on the market. Due to the fast pace of improving technology, updated versions of the drivers may have become available on the market since the product has shipped. To install the Audio, Video, and DEC ATAPI drivers, refer to the driver installation instructions found on the DIGITAL HiNote Ultra 2000 System CD for Windows NT.
System Restoration • Click Control Panel. 2. Click on the Add/Remove Programs wizard. 3. From the list of programs which can automatically be removed from the system, select the driver to be removed. (i.e. CardWizard, Dock Services, etc.) 4. Click on the Add/Remove button. 5. Once the Uninstall is complete, reboot the system. 6. After Windows loads, navigate to the location of the new driver and initiate the setup program by clicking on the SETUP.EXE file.
System Restoration • Formatting a Hard Drive • Windows 95 Installation • Installing System Drivers − IDE CMD Driver − PCMCIA Drivers − USR Winmodem Driver − Xircom Ethernet/Modem Combo Card Driver − Video, Audio/Joystick, and IR/USB Drivers Setup Utility Configuration Changes 1. Insert the CD-ROM Drive module into the notebook’s expansion bay and boot the system. 2. During the Memory Self-test, press the [fn] + [F3] key combination to enter the Setup Utility. 3.
System Restoration Formatting the Hard Drive CAUTION: This procedure will erase all data residing on the Hard Disk Drive. Before proceeding, ensure all important files are backed up. This procedure assumes the DIGITAL HiNote Ultra 2000 Media Dock is not attached to the notebook. 1. When the system boots to the DIGITAL HiNote Ultra System CD, the system will prompt you whether or not you want to continue booting using this CD, press [Y].
System Restoration 5. To Format other drive partitions that may have been created in step 2, choose option 5 to exit to the DOS prompt. Enter the following command line: FORMAT X: /U, where X is the drive letter assigned to the drive partition to be formatted. Repeat this step for each additional partition. 6. To re-enter the bootable System CD menu, type MENU and press the Enter key. 7.
System Restoration 5. After disabling the CD-ROM boot option and the system is booted, the Windows 95 boot screen will appear. Hit any key to continue and then follow the on-screen instructions. 6. When prompted for type of installation, choose Typical. 7. When the Analyzing Your Computer window appears, do NOT select any additional devices for detection from the list provided. 8. When prompted with the Windows Components window, select the Most Common Components option.
System Restoration 3. The program will ask you if you wish to continue the installation. Select [Yes] to continue. Depending on the speed of the system, the message “Saving the Windows 95 Registry” may pause a short while before continuing. 4. After all files are copied, the program will ask you if you wish to restart the notebook. Select [Yes]. 5. After the notebook reboots, Windows 95 will declare that it found a new device and install the necessary drivers. When prompted, select [Yes] to reboot.
System Restoration PCMCIA Drivers 1. When the notebook reboots and no new devices are detected, double-click the System icon in Control Panel. Then select the Device Manager tab. 2. Double-click on the Cirrus Logic PCIC compatible PCMCIA controller option listed under PCMCIA socket. 3. When the Properties window appears, remove the check mark in the box next to Disable in this hardware profile. Then click [OK]. 4. Windows will present a dialog box to install the 32 bit PC Card drivers.
System Restoration USR Winmodem Driver If your system features an internal USR Winmodem, follow the instructions below. If your system feature an internal Xicom Ethernet/Modem Combo card, go to the next section entitled Xircom Ethernet/Modem Combo Card Driver: 1. When Windows 95 reboots the US Robotics Inc., Sportster Winmodem Update Device wizard appears, do the following: • Click on the [Next] button. • Click on the [Other Locations] button. • Type in the path C:\Windows\Options\Cabs.
System Restoration 2-21
System Restoration Xircom Ethernet/Modem Combo Card Driver If your system features an internal Xircom Ethernet/Modem Combo Card, do the following: 1. When Windows 95 reboots the Standard PCMCIA Card Modem Update Device wizard appears. Replace the Diskette Drive Module with the CD-ROM Drive, insert the DIGITAL HiNote Ultra System CD and then click [Next]. 2. Do NOT click [OK] to install the driver found in the INF folder. Click [Other Locations]. 3.
System Restoration 9. A new Network window will appear featuring three tabs. Enter the information required and click [OK]. If you are not sure which options pertain to your network configuration, contact your network administrator for assistance. 10. When prompted to insert the disk labeled ‘Windows 95 CD-ROM’, click [OK]. 11. A Copying Files window will appear stating the file NETAPI.SDLL on the Windows 95 CD-ROM could not be found.
System Restoration Restoration using the DIGITAL Recovery CD A Recovery CD has been packaged with your system which will allow you to fully restore your system to its configuration as shipped from Digital. If for any reason you need to restore your system, do the following: NOTE: The recovery procedure will erase all information on your C: Drive. Backup all pertinent data on your D: Drive (or E: Drive if available) prior to initiating the recovery process. 1.
System Restoration 6. When prompted, remove the Recovery CD from the CD-ROM Drive and press the [ctrl]+[alt]+[del] key combination to restart the system. 7. The system will boot to the C: Drive. Follow the onscreen instructions to install Windows as usual. Windows NT System Restoration This section describes how to restore your system to its original factory-shipped configuration. If a Microsoft Windows NT 4.
System Restoration 6. Then select the Save & Reboot option from the Exit menu to save changes and exit the System Setup Utility. 7. The system will boot from the Windows NT CD and Windows NT Setup Program interface will appear. 8. Install Windows NT as described in the Microsoft Windows NT Workstation user's guide that was packaged with your system. 9. When Setup is complete, remove the Windows NT CD and insert the DIGITAL HiNote Ultra 2000 System CD.
System Restoration Restoration using the DIGITAL Recovery CD A Recovery CD has been packaged with your system which will allow you to fully restore your system to its configuration as shipped from Digital. If for any reason you need to restore your system, do the following: NOTE: The recovery procedure will erase all information on your C: Drive. Backup all pertinent data on your D: Drive (or E: Drive if available) prior to initiating the recovery process. 1.
System Restoration 6. When prompted, remove the Recovery CD from the CD-ROM Drive and press the [ctrl]+[alt]+[del] key combination to restart the system. 7. The system will boot to the C: Drive. Follow the onscreen instructions to install Windows as usual. Re-installing & Upgrading System Drivers The DIGITAL Portables Engineering Team is continuously testing the latest drivers available on the market.
System Restoration NOTE: If installing a new CardWizard driver, remove all PC Cards from the CardBus slots. In some cases, the system must be turned off before removing the cards. 1. Open the Control Panel. • Click the Start button located on the Windows Task bar. • Click Setting. • Click Control Panel. 2. Click on the Add/Remove Programs wizard. 3. From the list of programs which can automatically be removed from the system, select the driver to be removed. (i.e. CardWizard, Dock Services, etc.) 4.
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System BIOS 3 Introduction This chapter provides information related to the system BIOS and its Setup program. BIOS Setup Program The BIOS (Basic Input and Output System) Setup Program is a utility that enables you to change the system configuration and tailor the operation of your notebook to suit individual work needs. It is a ROM-based (Read Only Memory) utility that displays the system’s configuration status and allows you to set system parameters.
System BIOS System Setup Utility To run System Setup: 1. Turn on or reboot your notebook computer. 2. During system boot, press [fn] + [F3] when prompted. After the prompt appears you have two to three seconds to press [fn] + [F3] and enter System Setup. Helpful Hints When updating your setup information there are several keyboard keys assigned to help you select menus and submenus, options, and to change option values.
System BIOS Updating Your Ultra 2000 Configuration There are number of hardware options that can be configured on your notebook computer.
System BIOS Power Options The Ultra 2000 is factory-configured with preset power management values. If you are not an advanced user, start by using the default factory-configured power management settings. If you find that the factory settings do not fit your specific needs, enter the System Setup Program and make the needed changes. Option Settings Comments Disabled Disables power management options supported by the system. Power management options are still available.
System BIOS Option Settings Comments Lid Switch Suspend/ Resume* Configure how the notebook responds to opening and closing the LCD display panel. If Suspend/ Resume is selected, the computer enters Suspend Mode when the lid is closed and Resumes operation when the lid is opened. With Desktop is selected, the external video port is enabled when the lid is closed. Desktop Mode Suspend Beep Disabled* (No Check Mark) Allows you to enable or disable the suspend beep option.
System BIOS Advanced Power Options These options are accessed by selecting the Advanced field. Field Settings Comments Hard Disk Timer Disabled Selected times Specify how long the hard disk must be inactive before it spins down. Press “Tab” to move between AC and Batterytimer entries . Display Timer Disabled Selected times Specify how long the system must be inactive before the LCD backlight is turned off. Press “Tab” to move between AC and Batterytimer entries .
System BIOS System Options Option Settings Comments Date/Time Current Date/Time Sets your notebook to a specified date and time. CD-ROM Boot Enabled Disabled* (No Check Mark) Enables or disables the ability to boot from a CD-ROM installed in the notebook. When enabled, the CD-ROM is the first device in the boot sequence. Floppy Boot Enabled* (Check Mark) Disabled Enables or disables the ability to boot from the Diskette Drive.
System BIOS Device Options Option Settings Comments Serial Port Disabled Disables the onboard Serial Port. Enables and automatically configures the port. Auto* Enables and allows you to manually configure the I/O address and Interrupt Request (IRQ) line for the port. Manual InfraRed Port Disabled* Disables the onboard Infrared Port. Enables and automatically configures the port. Auto Enables and allows you to manually configure the I/O address and Interrupt Request (IRQ) line for the port.
System BIOS Option Settings Comments Parallel Standard Port Mode Bi-directional (PS/2)* Enhanced Parallel Port (EPP) Extended Capabilities Port (ECP) Selects proper mode for your printer or other parallel port device. See the device User’s Guide for details. Audio Disabled Disables onboard Stereo Audio. Auto* Enables and automatically configures the onboard audio.
System BIOS Security Options Option Settings Comments Set User Password Enter a password of up to eight alphanumeric characters. Set a User Password required during:System Boot, Resume, and Undock operations. Dock Security and Modify Password Mode options select operations that will require a password. Be sure to write the password down and store it in a safe place. Set Supervisor Password Enter a password of up to eight alphanumeric characters.
System BIOS Option Settings Comments Modify Password Mode Password on Boot Only When set, you will be prompted for a password on each system boot. Password on Boot and Resume When set, you will be prompted for a password each time the system boots or resumes operation from Suspend mode. Dock Security Enabled Enable password (Requires a User password protection for the to be set.) undocking mechanism on docked options.
System BIOS Notebook Computer Security Notebook Computer Security is important to avoid theft or accidental loss of your computer software and hardware. The DIGITAL HiNote Ultra 2000 provides the following levels of protection: • User Password – Used to prevent unauthorized access to files on your notebook computer and unauthorized removal of a docked option. • Supervisor Password – Used to prevent unauthorized access to your notebook computer’s System Setup.
System BIOS User Password Your notebook has a User password that you can set to prevent unauthorized access to your computer files and unauthorized removal of a docked option. Setting/Changing the User Password Perform the following steps to set or change the User password: 1. Turn on your notebook computer. 2. After POST successfully completes, press [fn] + [F3] to access System Setup. 3. The System Setup main menu appears on the screen. 4. Highlight the Security Setup menu and press [Enter]. 5.
System BIOS Deleting the User Password To delete a previously set User password and disable the feature: 1. Open the User password dialog box. 2. With the cursor in the “Enter new password” field, press [Enter]. 3. The cursor will move to the “Re-enter new password” field. Press [Enter]. 4. When the Notice dialog box appears notifying you that changes have been saved, press [Enter]. 5. Select the Exit menu and choose Save to save your new settings and exit System Setup.
System BIOS Setting/Changing the Supervisor Password Perform the following steps to set or change the Supervisor password: 1. Turn On your notebook computer. 2. After Power On Self-Test (POST) successfully completes, press [fn] + [F3] to access System Setup. 3. The System Setup main menu appears on the screen. 4. Highlight the Security Setup menu and press [Enter]. 5. Highlight the Set Supervisor Password field and press [Enter]. 6. Type in up to an eight character Supervisor password and press [Enter].
System BIOS Deleting the Supervisor Password To delete a previously set Supervisor password and disable the feature: 1. Open the Supervisor Password dialog box. 2. With the cursor in the “Enter new password” field, press [Enter]. 3. The cursor will move to the “Re-enter new password” field. Press [Enter]. 4. When the Notice dialog box appears notifying you that changes have been saved, press [Enter]. 5. Select the Exit menu and choose Save to save your new settings and exit System Setup.
System BIOS Default Options Option Settings Comments Save User Default Settings Stores the current Setup values as the user default values in non-volatile memory. Load User Default Settings Loads all values stored under User Defaults as the new system values. Load Factory Default Settings Loads all values to their Factory Default Settings. Exit Options Option Settings Comments Save Saves all Setup values and exit Setup. Quit Ignores all changes to Setup values and exits Setup.
System BIOS Restoring the Flash BIOS To restore a corrupted Flash BIOS, a Crisis Recovery diskette is required. To restore the Flash BIOS: 1. Turn the computer Off by pressing [fn] + Standby/Resume button. 2. Make sure the Diskette Drive Module is installed in the computer. 3. Enable Crisis Recovery mode by placing a jumper across resistor R744. This resistor is located in the expansion memory compartment on the bottom of the unit.
Troubleshooting 4 Introduction This chapter provides a systematic method of isolating problems with the DIGITAL HiNote Ultra 2000 series of notebook computers. It is assumed that you have a basic understanding of DOS-based computer systems as well as a knowledge of standard troubleshooting procedures. This manual is written under the assumption that the problems are indeed related to the notebook computer itself.
Troubleshooting Troubleshooting Tips In general, troubleshooting involves an organized system of approach to problem solving. Try to isolate the problem and identify the defective device (hardware) or improper setting (software). When you have a problem, you should do a thorough visual inspection of the notebook computer. • If none of the indicators are lit and you cannot hear the HDD spinning, then the notebook computer is probably not receiving power.
Troubleshooting Verify that all test equipment works before using it to test a malfunctioning component. Verify that a component is the only malfunctioning part of the computer by replacing the malfunctioning component with a properly functioning one, and then try to run the system.
Troubleshooting Power Supply Failure Problem Troubleshooting Procedure You turn on the power switch and the following conditions apply: If you are operating the notebook computer using the battery: • There is no panel display • There is no noise coming from the HDD • The power indicator light is off. • The system could be in suspend. Press the Suspend/Resume button. • The battery connection is loose. Remove and reinstall the battery. • The battery power is depleted.
Troubleshooting Problem Troubleshooting Procedure You turn on the power switch and the following conditions apply: • • There is no panel display • There is no noise coming from the HDD The power indicator light is off. • • Check to see if the Power LED on the computer is lit and the LED on the AC adapter is lit. If not lit, then the AC adapter is bad. Replace the AC adapter, and test the notebook computer again.
Troubleshooting Boot-up Failure Problem Troubleshooting Procedure You turn on the notebook computer and the following conditions apply: • System in Suspend Mode. Press the Suspend/Resume button. • System hung possibly hung after using a screen saver. Press the Reset button located on the back • • The notebook computer’s power is on. There is no screen display on the unit (Figure 1-3). Check the DRAM connections to be sure that they are secure. • Check the LCD connections.
Troubleshooting Cardbus Failure Problem Troubleshooting Procedure The Cardbus slots do not work. • Reseat the Cardbus assembly cable • Replace the Cardbus assembly • Replace the Motherboard LCD Panel Failure Problem Troubleshooting Procedure You turn on the computer and one of the following conditions apply: • Make sure that the LCD cable is securely connected to the Motherboard. • Make sure that the LCD cables are securely connected to the inverter.
Troubleshooting CRT Failure Problem Troubleshooting Procedure The notebook computer has power, the notebook computer’s LCD panel is working and one of the following conditions apply: • Make sure the CRT output is enabled. • Make sure that the CRT’s power is on anf the power cables are securely connected. • Make sure that the CRT to notebook computer cable connection is secure.
Troubleshooting Notebook Computer Keyboard Failure Problem Troubleshooting Procedure The notebook computer is fully powered-on. However, when pressing any of the keys on the keyboard, one of the following events occurs: • If incorrect characters are displayed, check the COUNTRY.SYS settings in the operating system to see if an incorrect language is being used by the system. • Pressing on the key doesn’t have any effect.
Troubleshooting External Keyboard or PS/2 Mouse Failure Problem Troubleshooting Procedure The notebook computer’s power is on, and the keyboard is working. One of the following conditions occurs: • Make sure that the external mouse or keyboard’s connection to the notebook computer’s PS/2 mini-DIN connector is secure. • Make sure the mouse trackball and postion sensors are clean and free of dust. • Replace the external mouse or keyboard and try again.
Troubleshooting HDD Failure Problem Troubleshooting Procedure When you try to access the HDD, one of the following conditions occurs: • Check to make sure that the BIOS settings are correct. Refer to Chapter 2 for BIOS information. • There is a message indicating that the HDD doesn’t exist. Make sure that the HDD connection is secure. • Install the HDD into another HiNote VP 550, VP 575notebook computer and test it. • You can’t read from the HDD. • • You can’t write to the HDD.
Troubleshooting CD-ROM Failure Problem Troubleshooting Procedure The notebook computer’s power is on. The HDD is functioning correctly. When you try to access the CD-ROM, one of the following conditions occurs: • Make sure the CD-ROM/FDD module is properly seated. • Switch to a different CD-ROM disk and try again. • Clean the CD-ROM’s lens. • Change the CD-ROM/FDD module and test again. • If the CD-ROM is OK, than there is probably an I/O chipset failure. Replace the main board.
Troubleshooting Touchpad Failure Problem Troubleshooting Procedure The notebook computer’s Touchpad does not work. • Check the BIOS settings for the Touchpad. Refer to Chapter 2. • Check the Toucpad settings in the operating system’s Control Panel. • Make sure the UMI cable connection to the Daughtercard is properly seated. This connector is located under the Keyboard Deck behind the Touchpad. Note: If both the Touchpad and modem do not work, this cable is most likely not connected.
Troubleshooting Internal Modem (UMI) Failure Problem Troubleshooting Procedure The internal modem (if installed) does not work. You cannot make a connection to a phone line. • Make sure the Modem Card, UMI adapter are properly seated. • Make sure the modem software is properly configured. • Verify that the modem port is enabled. This is done using the System icon in the Control Panel of the operating system. • Make sure the UMI cable is properly connected to the Daughtercard.
Troubleshooting External Audio Failure Problem Troubleshooting Procedure No sound from external speakers connected to external audio port. • Make sure the connections are properly seated. • Make sure power is applied to the speakers (if necessary). • Reseat the Audio Connector cable on the Daughtercard. Note: If this cable is not connected the internal speakers will not work.
Troubleshooting Beep Codes The power on self-tests will issue a sequence of short and long beeps to indicate that an error has occurred. The following is a list of the beep code sequences and the error condition.
Troubleshooting Phoenix BIOS Test Points The following is a list of the checkpoint codes written at the start of each test and the beep codes issued for terminal errors: Code Beeps 02 POST Routine Description Verify Real Mode 04 Get CPU type 06 Initialize system hardware 08 Initialize chipset registers with initial POST values 09 Set in POST flag 0A Initialize CPU registers 0C Initialize cache to initial POST values 0E Initialize I/O 0F Initialize the local bus IDE 10 Initialize Power
Troubleshooting Code Beeps POST Routine Description 24 Set ES segment register to 4 GB 28 Autosize DRAM 2A Clear 512K base RAM 2C 3-4-1 2E 3-4-3 Test 512K base address lines Test 512K base memory 30 Base 64K RAM Error 32 Test CPU bus-clock frequency 34 Test CMOS RAM 35 Initialize alternate chipset registers 37 Reinitialize the chipset 38 Shadow system BIOS ROM 39 Reinitialize the cache 3A Autosize cache 3C Configure advanced chipset registers 3D Load alternate registers wit
Troubleshooting Code Beeps POST Routine Description 4A Initialize all video adapters in system 4C Shadow video BIOS ROM 4E Display copyright notice 50 Display CPU type and speed 51 Initialize EISA board 52 Test keyboard 54 Set key click if enabled 56 Enable keyboard 58 2-2-3-1 Test for unexpected interrupts 5A Display prompt "Press F2 to enter SETUP" 5C Test RAM between 512 and 640k 60 Test extended memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Confi
Troubleshooting Code Beeps POST Routine Description 76 Check for keyboard errors 7C Set up hardware interrupt vectors 7E Test coprocessor if present 80 Disable onboard I/O ports 82 Detect and install external RS232 ports 84 Detect and install external parallel ports 86 Re-initialize onboard I/O ports 88 Initialize BIOS Data Area 8A Initialize Extended BIOS Data Area 8C Initialize floppy controller 90 Initialize hard-disk controller 91 Initialize local-bus hard-disk controller 92
Troubleshooting Code Beeps POST Routine Description A8 Erase F2 prompt AA Scan for F2 key stroke AC Enter SETUP AE Clear in-POST flag B0 Check for errors B2 POST done-prepare to boot operating system B4 One beep B6 Check password (optional) B8 Clear global descriptor table BC Clear parity checkers BE Clear screen (optional) BF Check virus and backup reminders C0 Try to boot with INT 19 DO Interrupt handler error D2 Unknown interrupt error D4 Pending interrupt error D6 In
Troubleshooting Code Beeps POST Routine Description DA Extended Block Move DC Shutdown 10 error The following Error Codes are related to the Boot Block in the Flash ROM: E2 Initialize the chipset E3 Initialize refresh counter E4 Check for Forced Flash E5 Check HW status of ROM E6 BIOS ROM is OK E7 Do a complete RAM test E8 Do OEM initialization E9 Initialize interrupt controller EA Read in the bootstrap code EB Initialize all vectors EC Boot the Flash program ED Initialize the
Troubleshooting Warning Messages The following is an alphabetic list of error and status messages which the PhoenixBIOS can generate and an explanation of each message. Many of the messages below refer to the built in Setup program. Message Description nnnn Cache SRAM Passed nnnn is the amount of system cache in kilobytes successfully tested. Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests.
Troubleshooting Message Description Invalid NVRAM media type Problem with NVRAM access. Keyboard controller error The keyboard controller failed test. You may have to replace keyboard or controller. Keyboard error Keyboard not working. Keyboard error nn BIOS discovered a stuck key and displays the scan code for the stuck key. Keyboard locked Unlock key switch Unlock the system to proceed.
Troubleshooting Message Description Previous boot incomplete Default configuration used Previous POST did not complete successfully POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. Real time clock error Real-time clock fails BIOS test. May require board repair. Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
Troubleshooting Message Description System RAM Failed at offset: nnnn System RAM failed at offset nnnn of in the 64k block at which the error was detected. nnnn System RAM Passed nnnn is the amount of system RAM in kilobytes successfully tested. System timer error The timer test failed. Requires repair of system board.
FRU Replacement 5 Introduction This chapter provides detailed procedures for replacing the DIGITAL HiNote Ultra 2000 series notebook computer Field Replaceable Units (FRUs). Unless otherwise noted the replacement procedures for the FRUs are the reverse of the removal procedures. SHOCK OR STATIC SENSITIVE: Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it.
FRU Replacement Required Tools You will need the following tools to remove and replace the HiNote Ultra 2000 series FRUs: • #0 and #1 Phillips Head Screwdrivers • 3/16 inch and 7/32 inch Nut Drivers 5-2
FRU Replacement Field Replaceable Units Key No. Option Part Number Orderable Spare Part Mfg Part No. Description 1 N/A 30-49174-01 3141BZ9070A Assy, LCD Display 12.1" Lg/XGA N/A 30-49175-01 3111BZ9071A Assy, LCD Display 14.
FRU Replacement Key No. Option Part Number Orderable Spare Part Mfg Part No. Description 7 FR-PCPRF-AA 30-48573-01 LGHDD21 2.1 GB Removable HDD, Ultra 2000 FR-PCPRF-AB 30-49156-01 LGHDD30 3.2 GB Removable HDD, Ultra 2000 30-49454-01 TBD 4.0 GB Removable HDD, Ultra 2000 N/A 29-33869-01 PF3WIS 12.1" XGA TFT Replacement On-Site Shell N/A 29-33870-01 PF4WIS 14.1" XGA TFT, 166MHz Replacement On-Site Shell N/A 29-33961-01 PF7WKS 14.
FRU Replacement Key No. Option Part Number Orderable Spare Part Mfg Part No.
FRU Replacement 5 7 8 1 3 or 4 2 6 DEC01439 Figure 5-1.
FRU Replacement Removing the Battery The battery is located on the bottom of the system unit (Figure 5-2). To remove the battery pack: 1. Close any open applications and shutdown the operating system. 2. Power Off the computer by pressing [fn] + the Standby/Resume button. 3. Press down on the battery in front of the latch and slide the latch in the direction shown 4. Remove the battery by lifting it up and away from the system unit (Figure 5-2). Figure 5-2.
FRU Replacement Removing the CD/FDD Module To remove the 12x CD/FDD Combination module or supplementary battery: 1. Press in on the CD-ROM/FDD module and slide the latch in the direction shown in (Figure 5-3). 2. Slide the module out of the system unit. Figure 5-3.
FRU Replacement Removing the Keyboard To remove the keyboard: 1. Unlatch the keyboard by sliding the Keyboard latches toward the LCD display (Figure 5-4). 2. Carefully lift the keyboard up and rotate it toward the LCD display (Figure ). CAUTION Be careful not to damage the flat cables that connect the keyboard to the notebook computer (Figure 5-5). 3. Release the keyboard cables from the connectors and slide the cables out of the connectors (Figure 5-4). Figure 5-4.
FRU Replacement Figure 5-5.
FRU Replacement Removing the HDD Assembly To remove the HDD: 1. Remove the keyboard (Figure 5-4 and 5-5). 2. Slide the latch that holds the hard drive in place to the unlocked position (Figure 5-6).. 3. Pull up on the attached ribbon loop to disconnect the drive and remove the drive from the system (Figure 57). NOTE: If the HDD assembly is installed upside down, the screws on the assembly may get caught on some plastic inside the system.
FRU Replacement Figure 5-6.
FRU Replacement Figure 5-7.
FRU Replacement Removing the Keyboard Deck and LCD Assembly To remove the keyboard deck and LCD Assembly: 1. Remove the Battery (Figure 5-2). 2. Remove the CD-ROM/FDD Module (Figure 5-3). 3. Remove the Keyboard (Figure 5-4, Figure 5-5). 4. Remove the HDD (Figure 5-6, Figure 5-7). 5. Remove the UMI slot cover (Figure 5-8). Figure 5-8.
FRU Replacement 6. Remove the internal modem/combo PC Card. Press the eject button (Figure 5-9, step 1), the internal card will eject (Figure 5-9, step 2). Figure 5-9. Removing the Internal Modem/Combo Card 7. Close the LCD Display and remove the two hinge covers (Figure 5-10). To remove the hinge covers: a) Use a small pointed tool such as a pair of tweezers to release the inside edge of the hinge cover. b) With your fingers, release the rest of the hinge cover and wiggle it to remove the hinge cover.
FRU Replacement 8. Remove the four flat-head hinge screws (Figure 5-10). Figure 5-10. Removing Hinge Covers and Screws 9. Turn the system unit over so the bottom is up. Remove the two rubber feet and seven screws (Figure 5-11). Note: one screw is located in the battery compartment. 10. Turn the system unit over so the top is up and open the LCD Display. 11. Remove the eight screws that hold the keyboard deck and LCD and Audio cables in place (Figure 5-11).
FRU Replacement Figure 5-11.
FRU Replacement 12. Remove the four hinge screws at the back of the Keyboard Deck (Figure 5-12). 13. Grasp behind the Touchpad and pull up on the Keyboard Deck to release the UMI connector. NOTE: When reassembling the system, connect the UMI cable to Daughter card before replacing the Keyboard Deck. Reconnect the two LCD cables. Before replacing the Keyboard Deck screws, attach the AC adapter and verify that the system powers up. Make a visual inspection of the connections before replacing the screws. 14.
FRU Replacement Figure 5-12.
FRU Replacement Shell Installation Instructions IMPORTANT: This notice contains information that is important for configuring a replacement HiNote Ultra 2000 series “Shell” at a customer site. The HiNote Ultra 2000 series notebook computer “shell,” also known as a replacement foundation, is supplied for field use. It minimizes field disassembly of a customer system, allowing efficient onsite repair. Refer to the previous FRU replacement procedures for complete information.
FRU Replacement Prior to Disassembly 1. A paper label is supplied on the bottom of your replacement “Shell.” Edit the label by adding the appropriate information from the customer’s system. This information is necessary for warranty, service and tracking purposes. This notebook was exchanged by Digital Multivendor Customer Service Personnel as part of an hardware service call. Orginal Serial No.: 2U72301204 Orginal Model No.
FRU Replacement Disassembly Instructions The following parts will be removed from the customer’s system and retained for installation in the replacement “Shell” (see Figure 5-14). 1. Remove the primary battery. 2. Remove the combo FDD and CD drive assembly. 3. Slide the keyboard latches, raise the keyboard toward the LCD. 4. Remove the keyboard cables from the locking connectors. 5. Remove the keyboard. 6.
FRU Replacement 5 6 3 4 3 1 2 DEC01438 Figure 5-14.
FRU Replacement 5-24
Specifications A VTX5166M & GTX5166M Specifications Model System Feature VTX5166M 2.1GB - 12.1” GTX5166M 2.1GB - 14.1” CPU Intel Pentium 166 MHz MMX 166 MHz MMX LCD 12.1" XGA TFT 14.1" XGA TFT HDD 2.1 GB 2.1 GB Upgradeable HDD Yes Yes L2 Cache 512KB 512KB Base RAM 32MB – EDO 3.3v 32MB – EDO 3.3v Maximum RAM 144MB 144MB RAM Expansion Single 144 pin SO– DIMM 3.3v selfrefresh Dual 144 pin SO– DIMM 3.3v selfrefresh Video RAM 2MB 2MB Operating System Windows 95 or Windows NT 4.
Specifications Model System Feature VTX5166M 2.1GB - 12.1” GTX5166M 2.1GB - 14.1” 54Whrs Audio Yes Yes CardBus/Zoomed Video Supported Supported Fast IR (4 Mbps) Yes Yes Integrated CD-ROM 11X 20X Integrated Modem Optional* USR 56Kbps Pointing Device Touch pad Touch pad DIGITAL HiNote Ultra Enhanced Port Replicator Optional Optional DIGITAL HiNote Ultra Multimedia Dock Optional Optional * Available separately as a customer installable option.
Specifications GTX5233M & GTX5266M Specifications Model System Feature GTX5233M 4.0GB - 14.1” GTX5266M 4.0GB - 14.1” CPU Intel Pentium 233 MHz MMX 266 MHz MMX LCD 14.1" XGA TFT 14.1" XGA TFT HDD 4.0 GB 4.0 GB Upgradeable HDD Yes Yes L2 Cache 512KB 1MB Base RAM 32MB – EDO 3.3v 32MB – EDO 3.3v Maximum RAM 144MB 144MB RAM Expansion Single 144 pin SO– DIMM 3.3v selfrefresh Dual 144 pin SO– DIMM 3.3v selfrefresh Video RAM 4MB 4MB Operating System Windows 95 or Windows NT 4.
Specifications Model System Feature GTX5233M 4.0GB - 14.1” GTX5266M 4.0GB - 14.1” DIGITAL HiNote Ultra Enhanced Port Replicator Optional Optional DIGITAL HiNote Ultra Multimedia Dock Optional Optional Physical Specifications Model Feature GTX5233M 4.0GB - 12.1” Size 9.7" x 12" x 1.4" 9.7" x 12" x 1.4" Weight (no FDD or CD-ROM) 6.2 lbs. (approximate) 6.2 lbs. (approximate) Weight (with FDD) 6.6 lbs. (approximate) 6.6 lbs. (approximate) Weight (with CD-ROM) 6.85 lbs. (approximate) 6.
Specifications Environmental Specifications Parameter Value Temperature Operating 0° C to 40° C (32° F to 122° F) Nonoperating -20° C to 60° C (-4° F to 140° F) Humdity (noncondensing) Operating 20% to 80%, Max wet bulb 35° C Nonoperating 5% to 95%, Max wet bulb 35° C Operating Sea level to 3,040m (8,000 ft) Nonoperating Sea level to 12,160m (40,000 ft) Operating Minimum of 35mm or 1.0 G (0 to peak), 5 - 500 Hz, per IEC-68-2-6 Nonoperating Minimum of 50mm or 1.
Specifications A-6
Device Mapping B Memory Map Range Name Function 0h to 9FFFFh 640KB System Memory System Memory Space A0000h to BFFFFh 128K Video Memory Graphics Display Memory Buffer C0000h to CAFFFh 44KB Video BIOS ROM Shadow BIOS of VGA CC000h to CD7FFh 6K CD Boot ROM CD Boot CD800h to CDFFFh 2K EPP Bios Enhance Parallel Port E8000h to FFFFFh 96KB PCI, PnP, and System ROM BIOS of System 100000h to 8FFFFFFh Additional Memory Space Extended Memory Space, Size from 8MB up to 144MB B-1
Device Mapping DMA Channel Assignments Channel Controller Function 0 1 Parallel Port ECP (if enabled) 1 1 Sound 2 1 Diskette controller 3 1 Serial IR (if enabled) 4 2 Cascade DMA 5 2 Not used 6 2 Not used 7 2 Not used B-2
Device Mapping Notebook Computer Interrupt Levels IRQ Normal Assignments (FIS) 0 System Timer 1 Keyboard 2 Programmable Interrupt Controller 3 Serial Port Com2 4 Serial Port Com1 5 Audio 6 Floppy Disk Controller 7 Parallel Port LPT1 8 Real time clock 9 PCI Cardbus Controller 10 PCI Cardbus Controller 11 USB and Cardbus Controller (Multimedia dock) 12 Track Pad, PS/2 Mouse 13 Numeric data processor 14 Hard disk controller 15 Secondary Hard Disk Controller and Cardbus (Multim
Device Mapping I/O Address Map Range (hexidecimal) Function 000 - 00F DMA controller A 020 - 021 Master interrupt controller 024 Index register - system board 026 Data register - system board 040 - 043 Interval timer 060 - 06F Keyboard controller 070 - 07F Real-time clock (RTC), NMI 080 - 08F DMA page register 0A0 - 0A1 Slave interrupt controller 0C0 - 0CF DMA controller B 0F0 Clear math coprocessor 0F1 Reset math coprocessor 0F8 - 0FF Math coprocessor 150 - 157 ESS 1878 contro
Device Mapping Range (hexidecimal) Function 2E8 - 2EF* COM4 * 2F8 - 2FF COM2 330-331 MPU 401 Audio 378 - 37F* LPT1 388 -38B FM synthesizer Audio 3B0 - 3BB Mono VGA registers 3BC - 3BE* LPT3 3C0 - 3CF VGA registers 3D0 - 3DF Color VGA registers 3E0 - 3E1 PCMCIA controller 3E8 - 3EF* COM 3 * Diskette controller * 3F6 - 3F7 IDE controller (alt status, device address) 3F8 - 3FF* COM1 CF8 - CFF Cardbus PCI port interface 3F0 - 3F7 *Enabled and disabled using the Setup Utility
