User`s guide

Chapter 6
Symptom
Possible Cause(s)
Action(s) to Take
Failed Drive LED Status
is Lost After Power
Cycle with an Automatic
Replacement by a Hot
Spare
The controller does not maintain
the drive LED status or failed
status when a drive is not
configured as part of a RAID
logical drive.
Check the monitor log to verify power
failure.
You should remove the failed drive as soon
as possible to prevent the drive from being
used in future configurations.
Drives not Seen by the
Controller
•
SCSI cable is not connected.
•
Incorrect SCSI termination.
•
Duplicate SCSI IDs on bus.
•
Defective drive or drive SBB.
•
Improper insertion of a drive
SBB.
•
Defective controller SCSI
channels.
•
Check SCSI between the SWXCR
controller and shelves.
•
Check shelf terminators are properly
inserted.
•
Check drive SCSI ID settings if not
using StorageWorks shelves.
•
Replace with new drive SBB.
•
Remove and reinsert the drive SBB
•
Replace the controller if needed.
Continued on the next page.
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