User`s guide

Chapter 6
Troubleshooting Your Subsystem
This section contains troubleshooting information to correct problems that may be easy to fix. It
also directs you to the appropriate documentation for further troubleshooting if needed.
Before You Begin Troubleshooting
_______________________ NOTE_____________________________
Always turn off the power to your system before you turn off the power to
your storage pedestal(s).
To determine what the problem with your SWXCR controller is when using packaging other than
the StorageWorks pedestal or shelves, follow these steps:
1. Turn off your host system.
2. Turn off the power to your pedestal, shelves, and drives.
3. Check to see that the SCSI cables are connected correctly to the storage pedestal,
shelves, and drives. Check for proper SCSI cable termination.
If you are using the StorageWorks storage pedestal or shelves with your SWXCR controller,
follow these steps:
1. Turn off your host system.
2. Turn off power to your StorageWorks pedestal or shelves.
3. Check to see that the SCSI cables are connected correctly. Refer to Chapters 3
and 4, for proper cabling instructions.
4. Turn the StorageWorks pedestal or shelves back on.
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