User`s guide

Chapter 8. Troubleshooting and Service Information
EK–SWRA2-IG. C01 8–13
8.3 Error Messages and Recovery
This section lists error messages that can appear and provides suggestions for the
action to take to resolve them.
Table 8–5 Error Messages
Diagnostic Messages
Error/Problem Probable Cause Action(s) to Take
SWXCR fatal error -
memory test failed!
• DRAM SIMMs are
not properly in-
serted.
• RAID Controller is
defective.
• Remove controller and reinsert
the DRAM SIMMs
• Replace with new RAID controller
SWXCR fatal error -
command interface
test failed!
Same as above. Same as above.
SWXCR firmware
checksum error -
reload firmware
Power fail during the
loading of new firm-
ware.
Update firmware. Refer to Chapter
7 for details.
SWXCR hardware
error
Problem with the
controller.
• Remove controller and reinsert
the DRAM SIMMs.
• Replace with a new controller.
SWXCR configura-
tion checksum error
Power failure while
the controller was
configuring itself.
Mismatch between
NVRAM configura-
tion and EEPROM
configuration.
No action required. Controller will
use the configuration from the loca-
tion that does not have a checksum
error.