User`s guide

Chapter 8. Troubleshooting and Service Information
EK–SWRA2-IG. C01 8–7
Table 8–4 Troubleshooting Techniques
Symptom Possible Cause(s) Action(s) to Take
Drive SBB Fault
Light is On
Drive failed. Replace drive using the Replacing
a Drive SBB
section of this chapter.
Drive SBB Fault and
Activity Lights are
On
Drive failed or is
hung.
Replace drive using the
Replacing
a Drive SBB
section of this chapter.
Drive SBB Fault
Light is Flashing
Drive failed and is
spinning down.
Replace drive using the Replacing
a Drive SBB
section of this chapter.
Replaced Drive
has not Spun Up
Drive not seen by
the controller.
• Manually rebuild the drive.
• Remove drive SBB, wait 20 sec-
onds, reinsert drive SBB. Wait
approximately one minute for the
rebuild to start.
Multiple Drives in
Pedestal/Shelf are
Failed
There was a pedes-
tal or shelf power
failure.
Check the monitor log to verify the
drive or shelf failure. For multiple
drive errors. Invoke the utilities
and select the Bad Block option on
the Tools menu of the utilities to
check for bad blocks on the
drives.
Restore power to pedestal or
shelf. Invoke the utilities and use
the Make Optimal option on the
Tools menu to change the state of
any FLD (failed) drives to OPT
(optimal).
See the CAUTION under the
Chapter 7
paragraph Making
Drives Optional
before using that
option.