Specifications

5
Troubleshooting and Diagnostic
Procedures
This chapter contains two sections:
• Section 5.1, Troubleshooting, contains a troubleshooting table to help
you find and solve hardware problems.
• Section 5.2, Diagnostic Procedures, describes the diagnostic programs
available to check the operating status of the DECvoice module and
telephone line interface (TLI). There are two subsets of diagnostic
programs: DECvoice test programs and the MicroVAX diagnostic
monitor (MDM) program.
5.1 Troubleshooting
This section contains a troubleshooting table to help you find and solve
hardware problems.
Table 5–1 Troubleshooting Table
Problem Possible Cause Corrective Action
The DECvoice device
(VXA0:, VXB0:, and so
on) is not visible when
you issue the DCL
"SHOW DEVICE VX"
command.
DECvoice software is
not installed.
Review Chapter 1 of the DECvoice
DTC04 Software Reference Manual,
and verify the software installation
procedure. Check to make sure
the file SYS$LOADABLE_
IMAGES:VXDRIVER.EXE is
present.
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