Technical data

Troubleshooting
11-3
•
Run the SCSI or RAID configuration utility if you have problems after
connecting devices.
Refer to Chapter 2, “Server Software and Utilities,” for additional information.
•
Contact DIGITAL Services for software or hardware related problems.
NOTE
: If you need to return a failed component, pack it in
its original container and return it to DIGITAL for service.
If you are a self-maintenance customer, call your authorized
DIGITAL service provider for assistance and
recommendations. Refer to the “Service Information” on
the Quick Launch CD-ROM for the phone numbers in your
area or to the Warranty Information booklet supplied with
your DIGITAL Server documentation.
When to Use the Diagnostics
The diagnostic software is a versatile tool for verifying proper hardware installation
and isolating intermittent problems that are not detected by the Power-On Self Test
(POST). You should run the diagnostic software if:
•
The server fails to boot or load the operating system software.
•
The server fails to boot or load the operating system software after you add
additional hardware such as additional memory, processors, SCSI devices,
or expansion boards.
•
The operating system hangs repeatedly and no changes have been recently
added to the software such as service packs or a new application.
•
You suspect a server hardware failure.
•
You want to validate server operation.
•
An intermittent hardware problem exists.