Technical data

Troubleshooting
4-25
DIGITAL Server 5220
Problem Possible Cause Action
No response to keyboard
commands.
Keyboard might be password
protected by a local or
remote control program.
Enter the keyboard password.
Keyboard is not connected. Power down the server and connect
the keyboard.
Keyboard is connected to the
mouse port.
Power down the server and connect
the keyboard to the keyboard port.
Keyboard failed. Replace keyboard
No response to mouse
commands.
Mouse might be password
protected by a local or
remote control program.
Enter the keyboard and mouse
password.
Mouse is not connected. Power down the server and connect
the mouse.
Mouse is connected to the
keyboard port.
Power down the server and connect
the mouse to the mouse port.
Mouse driver not installed. Install the appropriate mouse driver.
Mouse trackball dirty. Clean trackball.
Mouse failed. Replace mouse
Server operates correctly but
application software does not.
Application software installed
incorrectly.
Refer to the application software
documentation.
Having external cache
enabled causes conflict with
application software.
Run the BIOS Setup utility and
disable external cache. Refer to
Chapter 2.