Technical data

Troubleshooting
13-9
Problem Possible Cause Action
No response to
keyboard
commands.
Keyboard might be password
protected by a local or remote
control program.
Enter the keyboard password.
Keyboard is not connected. Power down the server and connect the
keyboard.
Keyboard is connected to the
mouse port.
Power down the server and connect the
keyboard to the keyboard port.
Keyboard failed. Replace keyboard or contact your
authorized service provider.
No response to
mouse
commands.
Mouse might be password
protected by a local or remote
control program.
Enter the keyboard and mouse password.
Mouse is not connected. Power down the server and connect the
mouse.
Mouse is connected to the
keyboard port.
Power down the server and connect the
mouse to the mouse port.
Mouse driver not installed Install the appropriate mouse driver.
Mouse trackball dirty. Clean trackball.
Mouse failed. Replace mouse or contact your authorized
service provider.
Server operates
correctly but
application
software does not.
Application software installed
incorrectly.
Refer to your application software
documentation.
Having external cache enabled
causes conflict with application
software.
Run the BIOS Setup utility and disable
external cache. Refer to Chapter 2 and
Appendix C.
Disk Drive Troubleshooting
Problem Possible Cause Action