DEClaser 3200/3250 Service Guide EK–LN08Z–SV–001 Digital Equipment Corporation Maynard, Massachusetts
December 1991 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that may appear in this document. Any software described in this document is furnished under a license and may be used or copied only in aclicense.
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv About This Service Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii 1 Physical and Functional Description 1.1 1.2 1.3 1.3.1 1.3.2 1.3.2.1 1.3.3 1.4 Safety Warnings . . . . . . . . External Description . . . . Cassette Feeders . . . . . . . Loading Cassettes . . . Adjustable Cassette . . A and B Cassettes Cassette Size-sensing .
2.6 2.6.1 2.6.2 2.6.3 Test Menu . . . . . . . . . . . . . . . . . . . . . . Configuration Sheet . . . . . . . . . . . . Font Status Sheet . . . . . . . . . . . . . Control Representation (CR) Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 2–16 2–18 2–18 1701 Special Function and Test Codes . . . . . . . . . . . . . . . . .
.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22 5.23 5.24 5.25 5.26 5.27 5.28 5.29 5.30 0706 INSERT TRAY 2 . . . . . . . . . . . . . . . . . . . . 0707 INSERT AUXILIARY . . . . . . . . . . . . . . . . 0901–0904 CARTRIDGE A . . . . . . . . . . . . . . . . 0911–0914 CARTRIDGE C . . . . . . . . . . . . . . . . . 0921–0924 CARTRIDGE B . . . . . . . . . . . . . . . . 1001–1005 CALL SERVICE . . . . . . . . . . . . . . . . 1111 EMPTY THE OUTPUT TRAY . . . . . . . . . . 1120 NO OFFSET . . . . . . . . . . . . . . . . . . .
7 Image Defects FIPs 7.1 7.2 7.3 7.4 7.5 7.6 7.6.1 7.6.2 7.6.3 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 7.16 7.17 Image Defect Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Background Staining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Black Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Blank Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Damaged Prints . . . . . . . . .
9.12.1 9.13 9.14 9.14.1 9.14.2 9.14.3 9.15 9.15.1 9.15.2 9.16 9.17 9.17.1 9.17.2 9.17.3 9.18 9.19 9.20 9.21 9.22 9.22.1 9.22.2 9.23 9.24 9.25 9.26 9.27 9.28 9.28.1 9.29 9.30 9.30.1 9.31 9.32 9.33 9.34 9.35 9.36 9.37 9.38 9.39 9.40 9.41 9.42 Installing a new developer unit . . . . . . . . . . . . . . . . . . . . . . . Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Video Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.43 9.44 9.45 9.46 9.47 9.48 9.49 9.50 9.51 9.52 9.53 Refeed Sensor . . . . . . . . . . . . . . . . . . . Feed-Door Sensor . . . . . . . . . . . . . . . . . Exit-Door Sensor . . . . . . . . . . . . . . . . . Registration Sensor . . . . . . . . . . . . . . . Tray-full Sensor . . . . . . . . . . . . . . . . . . Exit Pinch Roller . . . . . . . . . . . . . . . . . Exit Drive Roller . . . . . . . . . . . . . . . . . Upper Feed Roller/Clutch . . . . . . . . . . Upper Feed Solenoid . . . . . . . . . . . . . .
A Supplemental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 A–1 A–4 A–4 A–6 A–8 A–9 B.1 Paper Handling and Storage . . . . . . . . . . . . . . . . . . . . . . . . B.2 Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B.2.1 Paper for Cassette Feeding . . . . . . . . . . . . . . . . . . . . . . B.2.1.1 Special Considerations When Printing on Paper . . . B.2.2 Envelope Specifications . . . . . . . . . . . . . . . . . . . . . . .
E Resident Protocols E.1 DEC PPL3 Submenu . . . . . . . . . . . . . . . E.1.1 TRAY SELECTION . . . . . . . . . . . . . E.1.2 DUPLEX . . . . . . . . . . . . . . . . . . . . . E.1.3 MEMORY MANAGEMENT . . . . . . . E.1.4 AUTO WRAP . . . . . . . . . . . . . . . . . . E.1.5 NEW LINE . . . . . . . . . . . . . . . . . . . E.1.6 USER PREF SET . . . . . . . . . . . . . . . E.1.7 DEVICE ID . . . . . . . . . . . . . . . . . . . E.1.8 POWER-UP MESSAGE . . . . . . . . . . E.2 LJ2D Submenu . . . . . . . . . . . . . . . .
Figures 1–1 1–2 1–3 1–4 1–5 1–6 1–7 2–1 2–2 2–3 2–4 2–5 2–6 3–1 3–2 3–3 3–4 4–1 4–2 5–1 5–2 5–3 5–4 5–5 5–6 5–7 5–8 5–9 5–10 5–11 5–12 5–13 5–14 5–15 5–16 Printer Components: Front View . . . . . . Printer Components: Rear View . . . . . . Printer Components: Inside View . . . . . MAX Limit and Snubbers . . . . . . . . . . . Adjustable Cassette . . . . . . . . . . . . . . . . Adjustable Size-sensing . . . . . . . . . . . . . Tray 1 Size-sensing Magnets . . . . . . . . . Control Panel . . . . . . . . . . .
5–17 5–18 5–19 6–1 6–2 6–3 6–4 6–5 6–6 6–7 6–8 6–9 6–10 6–11 6–12 6–13 6–14 6–15 6–16 6–17 6–18 6–19 6–20 6–21 6–22 7–1 7–2 7–3 7–4 7–5 7–6 7–7 8–1 8–2 8–3 9–1 9–2 xii Offset Motor . . . . . . . . . . . . . . . . . . . . . . . . . 1502–1503 Errors (Memory SIMs) . . . . . . . 1508–1521 Errors . . . . . . . . . . . . . . . . . . . . . Overall Troubleshooting Flow . . . . . . . . . . . Paper Path Jam Areas . . . . . . . . . . . . . . . . . Registration Jam Path . . . . . . . . . . . . . . . .
10–1 11–1 11–2 11–3 11–4 11–5 A–1 A–2 A–3 A–4 A–5 A–6 C–1 E–1 E–2 E–3 Cleaning the Transfer/Separation Charger . DEClaser 3200 with LCIT . . . . . . . . . . . . LCIT External View . . . . . . . . . . . . . . . . . . Internal Rear Side View . . . . . . . . . . . . . . . Internal Front Side View . . . . . . . . . . . . . . LCIT Elevator Motor Connectors . . . . . . . . Parallel Port Connector . . . . . . . . . . . . . . . Connector Locations . . . . . . . . . . . . . . . . . . 15 Vdc Distribution . . . . . .
5–1 5–2 6–1 6–2 7–1 8–1 8–2 8–3 8–4 9–1 9–2 11–1 11–2 11–3 11–4 A–1 A–2 A–3 A–4 B–1 B–2 B–3 B–4 B–5 B–6 D–1 D–2 D–3 xiv Error Code Master Lookup Table . . . . . . . . . . . . . Memory SIM and Socket Allocation . . . . . . . . . . . CLEAR PAPER PATH Error Code Lookup Table . Cassette Size-sensing . . . . . . . . . . . . . . . . . . . . . . Image Defect Lookup . . . . . . . . . . . . . . . . . . . . . . DEClaser 3200 Recommended Spares List (RSL) . LCIT Recommended Spares List (RSL) . . . . . . . .
Preface This book is intended to assist the Digital Service engineer to repair and service the DEClaser 3200 printer in the field environment. Before attempting to use the book, you must attend the specific DEClaser Digital Service training course and all other prerequisite training courses. Section D.1 lists all recommended courses. Conventions The following conventions are used throughout this service guide: Convention Description Note: Notes provide additional information.
About This Service Guide The following table describes the DEClaser 3200 Printer Service Guide: Section Comments Chapter 1 Provides physical and functional descriptions of the printer and the cassettes. Chapter 2 Describes the control panel operation and customer-accessible menus, test patterns, and printouts. Chapter 3 Describes service-accessible menus; the test patterns and printouts; and the special functions and tests.
Section Comments Appendix B Gives print media and operational specifications for the printer. Appendix C Describes the Total Call Concept (TCC) procedure. Appendix D Lists training, tools, and related documentation. Appendix E Provides information about the features and values available on the three protocol submenus. You select these menus from the PROTOCOL feature of the Set Up menu which is described in Section 2.4.
1 Physical and Functional Description This chapter provides a physical and functional description of the DEClaser 3200 printer. 1.1 Safety Warnings Note: The DEClaser 3200 printer complies with all United States government safety regulations applicable to ozone gas emissions and laser beam light exposure. Laser Safety To Be Done The DEClaser 3200 printer complies with 21 CFR Chapter 1, Subchapter J, as a Class 1 laser product under the U.S.
1.2 External Description 1.2 External Description Figure 1–1 presents a view of the front and right side of the printer. To find the names and function of the items pointed to see Table 1–1.
1.2 External Description Table 1–1 Printer Components: Front View ! " # $ % & ' Component Function Top cover release lever Lifting this lever unlocks the top cover, also referred to as the top door, so it can be opened to clear paper jams or to perform printer maintenance. Control panel The control panel consists of a graphic display, a message display, indicator lights, and push-button function keys. The displays provide information on printer status.
1.2 External Description Figure 1–2 presents a view of the rear and left side of the printer. To find the names and function of the items pointed to see Table 1–2.
1.2 External Description Table 1–2 Printer Components: Rear View ! " # $ % & ' ( ) Component Function Left (exit) side door The left side door opens to remove stalled paper, to clear the jam indications, and to access the fuser cleaning pad. Upper and lower paper cassettes Each cassette holds up to 250 sheets of paper. The upper and lower cassettes are also referred to as tray 1 and tray 2. Power switch Disconnects the printer from the ac power line.
1.2 External Description Figure 1–3 shows components inside of the printer. To find the names and function of the items pointed to see Table 1–3.
1.2 External Description Table 1–3 Printer Components: Inside View ! " # $ % & Component Function Fusing unit The fusing unit cleaning pad is accessed through the left exit side door. The customer should replace the cleaning pad whenever they install a fresh developer unit. A customer services technician must replace the fusing unit after 300,000 pages. Transfer and separation charger The charger snaps into place. To prevent image defects, the customer can remove and clean the charger.
1.3 Cassette Feeders 1.3.1 Loading Cassettes Figure 1–4 shows a loaded cassette and Figure 1–5 shows the important parts of the cassette. Remember the following before you remove or load a paper cassette: • When a cassette is empty, the Error indicator lights. Press 3 to display the message ADD PAPER TO TRAY 1 (or 2). • Do not remove the upper cassette when duplex printing, a paper jam will occur.
1.3 Cassette Feeders • When printing duplex, load forms and letterheads faceup, bottom edge inserted first. Figure 1–4 MAX Limit and Snubbers Paper Snubber 26.
1.3 Cassette Feeders 1.3.2 Adjustable Cassette The adjustable paper cassette accepts sheet widths from 182 mm to 216 mm (7.17 in. to 8.5 in.) and lengths from 254 mm to 356 mm (10 in. to 14 in.). When the adjustable cassette is installed, size of the paper and image must be set by you or the host computer. Through the control panel ADJ CASSETTE menu, you can select from many standard sizes, or enable the host system. Refer to Section 2.4 for cassette adjust menu information.
1.3 Cassette Feeders Figure 1–7 Tray 1 Size-sensing Magnets S1 S2 Side View of Paper Tray S3 MLO-006630 Table 1–4 Size-sensing Magnets and Paper Sizes Cassette Paper Size-sensing Magnets Size S1 S2 S3 Cassette not installed OFF OFF OFF Adjustable A ON OFF OFF A4 210 x 297 mm OFF ON OFF Legal 8.5 x 14 OFF ON ON Adjustable B ON OFF ON A5 ON ON OFF Letter 8.5 x 11 in ON ON ON 1 1 Cassette size not available from Digital. OFF = No magnet in position.
1.4 Optional Equipment 1.4 Optional Equipment The following DEClaser 3200 equipment is optional and can be installed by the customer: • When the PostScript option is installed, the printer becomes a DEClaser 3250. The PostScript option consists of the PDL board, a coprocessor single in-line module (SIM), and three 2-Mb SIMs. The PostScript description language (PDL) code resides on the PDL board which plugs into a socket on the video control board.
2 Control Panel Operations and Menus This chapter is about the following control panel operation and functions: • Section 2.1 identifies and describes the control panel keys, indicators, and display. The format of the display messages is also shown. • Section 2.2.1 describes the DEC PPL3 and PostScript operational status messages. • Section 2.3 describes the structure of the six main customer and service menus, and the keys you use to move, select, and save the features and values.
2.1 Control Panel Keys and Indicators Figure 2–1 Control Panel 1 2 3 4 Set Up 5 Last Page 6 Supplies Test 7 Error Online Defaults Online/Pause * 12 11 10 9 8 MLO-006680 Table 2–1 Control Panel Keys, Indicators, and Displays ! " # Key Indicator Function Graphic Display The graphic display indicates cassette selections and the locations of jams and expired consumables. The paper tray indicators light green; all other indicators light red.
2.1 Control Panel Keys and Indicators Table 2–1 (Cont.) Control Panel Keys, Indicators, and Displays $ % & ' ( Key Indicator Function Last Page (yellow) The Last Page indicator works in conjunction with > to print data remaining in the print buffer. If on, there is data in the buffer. Press Online/Pause then > to print and empty. Some control panel operations are inhibited until the buffer is emptied. If flashing, the buffer is receiving data. If off, the buffer is empty.
2.1 Control Panel Keys and Indicators Table 2–1 (Cont.) Control Panel Keys, Indicators, and Displays Key Indicator ) +> +? Defaults 3 > Function This key performs the following functions: • When DEC PPL3 or PostScript protocol is invoked, this key invokes the DEFAULTS menu. See Section 2.5 or Section E.1, DEC PPL3 Submenu, for more information. • When LJ2D protocol is invoked, this key bypasses paper tray display messages. See Section E.
2.1 Control Panel Keys and Indicators Table 2–1 (Cont.) Control Panel Keys, Indicators, and Displays +@ Key Indicator Function Test / _ This key performs the following functions: • Set Up with Test invokes the 1948 Service Menu, as shown in Section 3.2. • When in a Set Up or SERVICE menu, press _ to scroll through selections or numeric values. • This key is uniquely defined in several of the service menus. 2.
2.2 Operational Display Format • The print mode shown is one of several DEC PPL3 print modes available under the DUPLEX submenu, as shown in Section E.1.2. 2.2.1 Operational Status Messages The DEC PPL3, LJ2D, and PostScript operational status messages are shown and described in Table 2–2. See Table 5–1 for error code information and fault isolation procedures (FIPS). See Section 2.4 and Appendix E for Setup Menu information.
2.2 Operational Display Format Table 2–2 (Cont.) Printer Status Messages Status Message Meaning POWER SAVER ON This message is displayed after the printer has been idle for a period of time. The factory default is 2 hours but the interval can be set to 0–2.7 hours, in 15 minute increments, through the 1701 special functions code 0282.90. See Table 3–1. When the message is displayed, the fusing unit heater is turned off, thus saving power.
2.3 About the Customer and Service Menus 2.3.1 Customer Menus Customer menus are available when the printer is paused. Some menu features are accessed by the control panel and by commands from the host. For information about selecting features using commands from the host computer, see the Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual and the Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement. 2.3.
2.3 About the Customer and Service Menus 2.3.3 Changing and Selecting Values or Defaults Table 2–3 shows how certain keys function when in a menu. The selected protocol changes the function of some keys. See Section 2.5 for information on saving the values or defaults into NVM. Table 2–3 Menu Mode Keys Key ^ > Function o Returns to the previous level of operation in the menu. o Increases numeric values in LJ2D protocol. o Scrolls the menus and features to the right.
2–10 Control Panel Operations and Menus POSTSCRIPT LJ2D SEE LJ2D MENU DEC PPL3 SEE DEC MENU SEE POSTSCRIPT MENU POSTSCRIPT OPTION * LJ2D DEC PPL3 * 8 X 10 EXECUTIVE 215 X 275 LETTER A4 215 X 315 210 X 230 8 X 13 8.
2.4 Set Up Menus 2.4.1 PROTOCOL Table 2–4 shows the three protocols that you can select from this feature. Each protocol has its own submenu which is further explained in Appendix E. See Figure 2–4 to find the position of this feature in the Set Up menu. Table 2–4 Protocol Feature Menu Description PROTOCOL DEC PPL31 This is the resident Digital ANSI-Compliant Printing Protocol level 3 menu. Select this menu when running ANSI applications. See Section E.1 for further information.
2.4 Set Up Menus Table 2–5 A and B Cassette Sizes Feature Values CASSETTE A or CASSETTE B 1 Description 1 LETTER Selects 8.5 in. x 11 in. paper size. A4 Selects 210 mm x 297 mm paper size. 215 X 315 Selects 215 mm x 315 mm paper size. 210 X 330 Selects 210 mm x 330 mm paper size. 8 X 13 Selects 8 in. x 13 in. paper size. 8.5 X 13 Selects 8.5 in. x 13 in. paper size. LEGAL Selects 8.5 in. x 14 in. paper size. 8 X 10 Selects 8 in. x 10 in. paper size. EXECUTIVE Selects 7~7.5 in.
2.4 Set Up Menus 2.4.4 COMM INTERFACE Table 2–7 shows the communication interface values that are available from the COMM INTERFACE menu. The DEClaser 3200 supports both parallel and serial interface connections. The host computer cannot set the printer’s communication interface values. See Figure 2–4 to find the position of this feature in the Set Up menu.
2.4 Set Up Menus 2.4.5 DISPLAY LANGUAGE Table 2–8 shows the values that are available from the DISPLAY LANGUAGE feature of the Set Up menu. See Figure 2–4 to find the position of this feature in the Set Up menu. Table 2–8 DISPLAY LANGUAGE Values Feature Values Description DISPLAY LANGUAGE ENGLISH1 FRENCH DUTCH SPANISH ITALIAN GERMAN Status and error messages, printer menus, and the configuration sheet are displayed in the selected language. 1 Service call messages are only displayed in English.
2.5 Defaults Menu 2.5 Defaults Menu The Defaults menu is used to recall factory and user default selections, to save newly selected features and values, or to reset the printer. To invoke the Defaults menu, first press Online/Pause to display PAUSE, then press Defaults to invoke the menu. Table 2–10 describes and shows the features on the Defaults menu. Use > , ^ , _ , and 3 to scroll and select Default menu features.
2.6 Test Menu 2.6 Test Menu The Test menu is used to print out the configuration and font status sheets or to enter and exit Control Representation mode. To invoke the Test menu, first press Online/Pause to display PAUSE, then press Test . The Test Menu is only functional when DEC PPL3 protocol is invoked. Use > , ^ , _ , and 3 to scroll and select Test menu features. The following four selections are available from the Test menu: Table 2–11 TEST Menu Feature Description CONFIG SHEET See Section 2.6.
2.6 Test Menu Figure 2–5 Configuration Sheet DECLASER 3200 Printer Protocol Firmware V5.1-05 Engine Firmware V2.
2.6 Test Menu 2.6.2 Font Status Sheet Figure 2–6 shows a portion of the font status list. The list of resident fonts can be several pages long. Fonts are selected by escape sequences sent from the host computer. You cannot select a font from the control panel. For additional information about selecting fonts, consult the Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual. 2.6.
2.
3 Service Menus and Tests This chapter is about the following service menus, diagnostic tests, and test patterns: • Section 3.1.2, 1701 Special Function Codes • Section 3.1.3, 1701 Diagnostic Tests • Section 3.2, 1948 Service Menu • Section 3.3, Test Print Menu • Section 3.4, Service Shutdown and Power-Up Procedure Note: Special codes and power up procedures are required to invoke and access the service menus that are discussed in this chapter. These codes are only published in this service guide.
3.1 1701 Special Function and Test Codes 3.1.1 Starting, Stopping, and Running 1701 Menu and Codes Use the following procedures to start and stop the 1701 menu: Starting the 1701 Menu 1. Simultaneously press and hold > and Defaults while turning on the printer power. Release the keys when you see four zeros 0000 displayed. 2. Use ^ , _ , and > to set the display to 1701. 3. Press and release 3 once to enter the 1701 code.
3.1 1701 Special Function and Test Codes 3.1.2 1701 Special Function Codes Table 3–1 lists all codes and the information they provide. To read or alter the values, you must enter the 1701 menu, as shown in Section 3.1. Use ^ , > , and _ to enter the code and alter the value. Press 3 to select the value and automatically save it in NVRAM. Note: For this function to work, you must select DEC PPL3 protocol, as shown in Section 2.4.
3.1 1701 Special Function and Test Codes Table 3–1 (Cont.) 1701 Special Function Codes Code Definition of Function Display Panel/Comment 0282.08 Show toner status T:ID=10:90/05/10 SUMiDA-B Sim-B1 0282.60 Set laser power Do not change this adjustment. If any value other than $0A is displayed, reset the $0A factory default value. 0282.70 Set fuser temperature Do not change this adjustment. If any value other then $03 is displayed, reset the $03 factory default value. 0282.
3.1 1701 Special Function and Test Codes 3.1.3 1701 Diagnostic Tests Using the 1701 tests, you can diagnose the individual input or output devices that connect to the DC control board. Input devices are the various sensors, switches, and thermistors. When you run a test, the DC control board monitors the input device and displays the SENSING prompt. When you manually actuate the sensor, the beeper sounds and the control panel lights up.
3.1 1701 Special Function and Test Codes Table 3–2 (Cont.) 1701 Test Codes Test Code Display or Prompt Definition 0400.05 PASS The main motor, transfer, and charger1 run. 0400.06 PASS The main motor, developer bias, and main charger1 run. 0400.07 PASS The main motor and all HVPSA outputs1 run. 0610 PASS The scanner motor runs. 0710 SENSING Manual bypass sensor. 0711 data Displays size of upper cassette. 0712 data Displays size of lower cassette.
3.1 1701 Special Function and Test Codes Table 3–2 (Cont.) 1701 Test Codes Test Code Display or Prompt Definition 0925 SENSING Toner empty sensor. 1000 data This feature is not usable in a field environment. Displays fuser temperature in an unknown code. 1001 data Fuser thermistor continuity. 1010 (Listen) The fuser fan must accelerate to a higher speed. 1100 COMPLETE The exit motor in forward direction at high speed. 1101 COMPLETE The exit motor in forward direction at low speed.
3.2 1948 Service Menu 3.2 1948 Service Menu Before entering and using the 1948 service menu, you must select the DEC PPL3 protocol, as shown in Section 2.4. After selecting the DEC PPL3 protocol, use the following procedure to enter and operate the 1948 service menu: Online/Pause . Test Setup . 0 0 0 Press Online/Pause until the PAUSED message appears, indicating that the printer is off line. Simultaneously press and release Test and Set Up to display all zeros.
3.2 1948 Service Menu Offline S E R V I C E ME N U SE TUP P A T T ERN Press > to print the SETUP PATTERN. Figure 3–1 is an example of the SETUP PATTERN. The SETUP PATTERN is useful for checking print quality or for a quick check of the printer. Press entry. > to go to the next service menu Loop Back Offline .
3.2 1948 Service Menu Figure 3–1 1948 Service Menu SETUP PATTERN Lead Edge 3 2 1 1 2 3 12 3 1 2 3 We conduct many of ever, these mail s coverage. Would yo your time to read survey has been de time and effort. T test pattern; a qu envelope are enclo We conduct many of ever, these mail s coverage. Would yo your time to read survey has been de time and effort.
3.
3.3 Test Print Menu 3.3 Test Print Menu From the Test Print menu, you can selectively exercise each section of the simplex and duplex paper path, and read a variety of status information. Entering the Test Print menu 1. If the printer is on line, press Online/Pause to display PAUSED. 2. Turn off the printer power. 3. Simultaneously press > and Defaults and turn on the printer power. Four zeros (0000) will appear on the display. 4. Press 3 to enter the Test Print menu. 5.
3.3 Test Print Menu " # $ % & ' When the printer is printing, press Test to step through the following informational displays. This information is also available through the 1701 special function codes, as shown in Table 3–1.
3.3 Test Print Menu 3.3.1 Grid and Dusting Test Prints Figure 3–4 shows examples of the following test patterns that are available through the test print menu: • Grid pattern • Dark dusting (Black) • Light Dusting (White) Figure 3–4 Test Menu Patterns MLO-006637 3.4 Service Shutdown and Power-Up Procedure Do the following before you attempt to service a DEClaser 3200 printer. If, during the procedure, the control panel hangs or an error message is displayed, go to Section 4.1. 1.
3.4 Service Shutdown and Power-Up Procedure 5. Press Set appear. Up to enter the Set Up menu. The Protocol message will 6. Press _ to display the selected protocol. 7. Press > until DEC PPL3 appears. 8. Press 3 to select DEC PPL3. The asterisk (3) will appear next to DEC PPL3. Unless you save the defaults, as shown in Section 2.5, the original protocol will return at power up. 9. Press Online/Pause twice. On the first press, you exit the Set Up menu to the on line mode.
4 Start FIP and Nonerror Code FIPs This chapter covers the Start FIP and the nonerror code FIPs. Figure 4–1 shows the procedure that you must follow to test, isolate, and repair the DEClaser 3200 printer. The Start FIP and TCC procedure will test the printer, isolate a malfunction, and direct you to a specific FIP in Chapters 4, 5, 6, or 7. If you follow a sequence of steps to the resolution of one problem, return to the Start FIP. Figure 4–1 Overall Troubleshooting Flow Arrive at site Section 4.
4.1 Start FIP 4.1 Start FIP Figure 4–1 shows the Start FIP flow and each step is described in Table 4–1. Table 4–1 Start FIP Step Results and action 1. Check the temperature and humidity The printer is designed to operate in a shirtsleeve temperature range specifically 10–32° C (50–90° F). An overheating printer causes image defects. Make sure the back, side, and all the air vents are not blocked with desk clutter. 2. Toner spills Clean up any spilled toner and find and fix the source of the spill.
4.1 Start FIP Table 4–1 (Cont.) Start FIP Step Results and action 8. Keep cycling through this Start FIP and the TCC procedure until no errors occur. Perform TCC procedure, as shown in Appendix C 4.2 Noises Description: In normal operation the printer should not make annoying or loud noises. Appendix B lists the acoustic noise specification. In standby mode, when the printer is idle, the only moving parts are the two fans. The fuser fan slows down in standby mode.
4.2 Noises d. If the noise occurs when the top cover is opened, inspect or swap the following: e. • Make sure the transfer/separation charger is mounted correctly and not jamming the prefuser transport roller.
4.3 Fuser Fan 4.3 Fuser Fan Description: A fuser fan failure can cause a number of suspicious indications: the printer might seem abnormally hot; the 1003 fuser too hot error code might be displayed; or you might notice that the fuser fan turns too slow. When the printer is at standby, the fuser fan runs at the slow speed. When printing starts, the fan accelerates to a higher speed. Troubleshooting: Test the fan by entering the 1701 test code 1010. When you press 3 , the fan will accelerate.
4.4 Blank, Silent, and Inoperative Control Panel FIP 4.4 Blank, Silent, and Inoperative Control Panel FIP Description: When the printer is turned on, the control panel is either blank, hung, or producing confusing indications. This is caused by a problem in the ac line power, the LVPSA, DC control board, or the control panel. Troubleshooting: If the display, indicators, or keys fail to perform, try powering the printer off, then on. Perform the following procedure to fix this problem: 1.
4.4 Blank, Silent, and Inoperative Control Panel FIP Figure 4–2 Connectors P/J 30 P/J 47 P/J 31 P/J 36 P/J 66 P/J 34 P/J 65 P/J 38 P/J 37 P/J 35 P/J 14 P/J 32 P/J 41 P/J 52 P/J 18 LVPSA P/J 19 MLO-006638 4. If all connectors are all right, swap the following FRUs: • LVPSA • DC control board • Control panel 5. Figure A–2 shows the location of each connector in upper portion of the DEClaser 3200 printer. Inspect each connector if the printer is intermittently failing. 4.
4.5 Erratic Operation 4.5.1 Bad Grounds Inspect the condition of all the frame grounds within printer.
4.5 Erratic Operation 4.5.3 High-Voltage Arcing Badly connected green ground wires, spring metal contacts, and frame metal assembly straps can create electrical interference that effects and upsets the operation of the DC or video control boards. The control panel may flash and blank out, or the 0305 error message is erroneously displayed. • Use the following procedure to test for high-voltage arcing: a. Remove the top door cover, as shown in Section 9.2. b. Install the interlock tool (See Table D–2). c.
5 Display Error Code FIPs As Figure 5–1 shows, this chapter includes Table 5–1, Error Code Master Lookup Table and contains the fault isolation procedures (FIPs) that are keyed to the display panel error codes. Figure 5–1 shows how Chapter 5 fits into the overall troubleshooting flow. If you follow a sequence of steps to fix one problem, return to Section 4.1, Start FIP. Figure 5–1 Overall Troubleshooting Flow Arrive at Site Section 4.1 Troubleshooting Start FIP Nonerror Code FIPS Section 4.
5.1 Error Code FIPs and Messages 5.1 Error Code FIPs and Messages Figure 5–2 shows an example of an error message and code that are displayed on the control panel display. Table 5–1 lists all the error messages and codes. For troubleshooting information, turn to the section listed under the full description column.
5.1 Error Code FIPs and Messages Table 5–1 Error Code Master Lookup Table Display Code Full Description Brief Definition 01031 Section 5.2 Top cover or door is open. 1 0104 Section 5.3 The left cover or exit side door is open. 01051 Section 5.4 The right cover or feed side door is open. 2 Section 5.5 DC control board RAM test failure. 2 Section 5.5 DC control board checksum failure. 2 0302 Section 5.5 DC control board microprocessor failure. 03052 Section 5.
5.1 Error Code FIPs and Messages Table 5–1 (Cont.) Error Code Master Lookup Table Display Code Full Description Brief Definition 08301 0831 0832 0833 0834 Section 6.5 Registration trailing edge jams 09013 09021 09031 09041 Section 5.17 Print drum cartridge end-of-life warning. Print drum cartridge end of life. Incompatible print drum installed. Print drum cartridge is not installed. 09111 0912 Section 5.18 Developer cartridge end-of-life warning. Developer cartridge end of life.
5.1 Error Code FIPs and Messages Table 5–1 (Cont.) Error Code Master Lookup Table Display Code Full Description Brief Definition 1400 1401 1402 1403 1404 1405 1406 1407 Section 5.23 Communication error indicates an interface problem with the host system. If printer halts, press 3 to display next error or to continue. 15004 Section 5.24 Font cartridge error. 15024 1503 Section 5.25 Memory board (SIM) error. 15084 Section 5.26 Coprocessor error. 15094 Section 5.27 NVRAM error.
5.2 103, Close Top Cover 5.2 103, Close Top Cover Description: This error appears when the tang on the top cover fails to depress the interlock switch. See , Figure 5–3. The interlock switch, part of the LVPSA assembly, is a mechanical double pole switch that, when closed, connects the +24 Vdc power to the main motor and signals the DC control board. ! Troubleshooting: Test the operation of the top cover interlock switch and circuit by entering the 1701 code 0100, as shown in Section 3.1.3.
5.2 103, Close Top Cover Figure 5–3 103 Error Code LVPSA DC Control Board Interlock Switch P/J 14 8 P/J 31 8 0100 1 0103 +24 VDC P/J 31 P/J 14 LVPSA MLO-006639 5.3 104, Close Left Cover (Exit Door) Description: The left cover is also referred to as the exit door. The exit-door sensor is a magnetic switch that mounts on the rear bulkhead of the exit area. Figure 5–4 shows the wiring diagram. The switch is actuated by the permanent magnet that is mounted on the exit door.
5.3 104, Close Left Cover (Exit Door) • If the sensor circuit fails to work, do the following: 1. Inspect 2-pin plug connecting the sensor to PJ57 on the driver board. Pin-1 toggles high (5Vdc) when the door opens and toggles low (ground) when the door closes. 2. Inspect the 19-pin plugs that connect P56 of the driver board to P57 of the DC control board. The door open signal can be measured on pin-14 of that cable. 3. Swap the sensor. 4. Swap the driver board. 5. Swap the DC control board.
5.4 105, Close Right Cover (Feed Door) 5.4 105, Close Right Cover (Feed Door) Description: The right cover is also referred to as the feed door. When the feed door is closed, a magnet on the door actuates the feed door sensor and signals the DC control board. The sensor is a mechanical switch that is closed when actuated. Figure 5–5 shows the wiring diagram. Troubleshooting: Test the operation of the feed-door sensor circuit. Enter 0101 to invoke the 1701 test, as shown in Section 3.1.3.
5.4 105, Close Right Cover (Feed Door) Figure 5–5 105 Error Code DC Control Board 0101 16-Pin 1 DOOR CLOSED (L) +5VDC Feeddoor Sensor 2 0105 MLO-006641 5.5 0300–0302 CALL SERVICE Description: These fault codes are displayed when the power-up test detects an error in one of the following DC control board components: • 0300 indicates a RAM memory checksum error.
5.6 0305 CALL SERVICE ! Troubleshooting: The TEST LED (see on Figure 5–6) stays on for about 12 seconds while executing the power up diagnostics. The more installed memory, the longer the LED is on. If the diagnostics are successful, the LED turns off. Figure 5–6 Rear Error LED 1 MLO-006642 1. Watch the LED and turn on the printer power. 2. If LED never comes on, do the following: a.
5.6 0305 CALL SERVICE d. If the printer powers up all right, install each board one at a time to find the offending board. e. Swap the video control board 3. If the LED lights for 3–4 seconds, then goes out, replace the video control board. 4. If the LED lights for 1.3–2 minutes, (the amount of expansion memory determines the LED on time) then starts flashing, do the following: • Inspect or swap the 26-pin cable harness that connects P37 on the DC control board to P/J2 on the video control board.
5.7 0312–0313 CALL SERVICE 5.7 0312–0313 CALL SERVICE Description: This message is displayed if the power-up self-test detects a checksum error in one of the following memory devices of the DC control board. See Figure 5–7 for the location of the devices. • • ! error is found. 0313 is displayed if a EPROM " error is found. 0312 is displayed if a NVRAM Troubleshooting: Perform the following procedure: 1. Reseat and inspect the pins of all socket mounted ICs on the DC control board. 2.
5.8 0401 CALL SERVICE 5.8 0401 CALL SERVICE Description: This message is displayed when the speed of the main motor is incorrect. (Shown in Figure 5–8) The motor control board measures the motor speed and transmits a signal to the DC control board. A drop in motor speed can be caused by excessive drag in the driven load, a malfunctioning motor, or electronic drive circuit. Troubleshooting: Test the operation of the main motor. Enter the 0400.00 code into the 1701 test.
5.8 0401 CALL SERVICE Figure 5–8 Main Motor Location Main Motor P/J 73 1 Return 3 4 Motor ON (L) +5 VDC Rel Clock 5 6 Motor Fail ON (II) +5 VDC Return 7 +5 VDC 8 Main Motor +24 VDC DC Control Board P/J 35 1 LVPSA P/J 31 5 3 4 4 10 +24 VDC P/J 14 8 +24 VDC 9 +5 VDC 3 5 6 7 7 6 8 8 Return 6 Return 7 8 LVPSA P/J 14 LVPSA P/J 35 P/J 73 MLO-006643 5.
5.9 0600/0601 CALL SERVICE Figure 5–9 Scanner Circuit LVPSA P/J 14 P/J 31 +15 VDC 1 1 +5 VDC 3 3 +24 VDC 1 9 9 +24 VDC 0 8 8 DC Control Board Scanner Scanner Interlock Assembly Switch P/J 31 P/J 31 +15 VDC 16 8 +5 VDC 15 7 19 20 0610 18 11 +24 VDC 12 Start/Stop 9 10 10 +SOS 1 -SOS 2 0600/0601 P/J 36 P/J 14 LVPSA P/J 60 MLO-006644 Troubleshooting: To test the SOS signal, print a test pattern from the Test Print menu, as shown in Section 3.3.
5.9 0600/0601 CALL SERVICE 2. If the motor test mentioned above fails, swap the scanner interlock switch. 3. Swap the following components: • DC control board • Scanner assembly • LVPSA 5.10 0700 ADD PAPER TO MANUAL Description: This error code is displayed during manual feeding and prompts you to load paper into the manual slot. When the registration sensor detects the leading edge of the sheet, the printer will grab it and print the sheet. Troubleshooting: Suspect the registration or bypass sensor.
5.10 0700 ADD PAPER TO MANUAL • DC control board 5.11 0701 ADD PAPER TO TRAY 1 Description: This code and text is displayed when the upper cassette-empty sensor finds that the upper cassette is empty. A spring underneath the cassette elevator lifts the stack into the sensor arm. The sensor connects through the upper size-sensing sensor assembly to 4-pin, P/J33 on the DC control board. Figure 5–11 shows location of P/J33.
5.11 0701 ADD PAPER TO TRAY 1 • 4-pin plug that connects to P/J33 (see Figure 5–11) on the DC control board. Pin three of P/J33 goes high when the sensor is actuated. 4. Swap the following: • DC control board • Upper paper out sensor • Upper cassette-size sensor assembly 5.12 0702 ADD PAPER TO TRAY 2 Description: This code and text is displayed when the lower cassette-empty sensor finds the lower cassette empty. A spring underneath the cassette elevator lifts the stack into the sensor arm.
5.12 0702 ADD PAPER TO TRAY 2 3. Inspect the following for damage, misconnection, or mechanical failure: • Operation of the cassette elevator • Lower paper out sensor mounting • Lower paper out sensor linkage • 2-pin plug that connects to the lower paper out sensor • 4-pin plug that connects to P/J44 (see Figure 5–11) on the DC control board. Pin three of P/J44 goes high when the sensor is actuated. 4. Swap the following: 1. DC control board 2. Lower paper out sensor 3.
5.13 0703 ADD PAPER TO FEEDER 4. If the test fails, do the following: a. Make sure the paper out sensor is plugged into the 2-pin connector P/J6 on the LCIT control board. b. Swap the following: • LCIT control board • DC control board • Paper out switch 5.14 0705 INSERT TRAY 1 Description: This error code and text are displayed when the upper sizesensing sensor fails to detect the magnets of the installed cassette. Figure 5–13 shows the wiring diagram. See Section 1.3.
5.14 0705 INSERT TRAY 1 Figure 5–13 Upper and Lower Size-sensing Switches S1 Side View of Paper Tray S2 S3 DC Control Board 16-Pin +5 VDC +5 VDC 1 Upper/Lower Paper Size Sensor GRY Paper Size 4 YEL 2 P/J33/P/J43 VIO 0705 MLO-006647 5.15 0706 INSERT TRAY 2 Description: This error code and text are displayed when the lower sizesensing sensor fails to detect the magnets of the installed cassette. Figure 5–13 shows the wiring diagram. See Section 1.3.
5.15 0706 INSERT TRAY 2 3. Make sure the 4-pin plug that connects to P/J43 (see Figure 5–11) of the DC control board is securely connected. Whenever any tray 2 cassette is installed, the voltage between ground and pin four of P/J43 rises from zero to some value less than 5 Vdc. 4. Swap the following: • DC control board • Lower size-sensing assembly 5.16 0707 INSERT AUXILIARY Description: This message is displayed when the DC control board detects low voltage on P/J41, pin-7.
5.16 0707 INSERT AUXILIARY Figure 5–14 707 Error DC Control Board P/J 41 1 2 3 4 5 6 0707 7 8 BLU ORN BLK RED GRN YEL BRN GRY P/J 90 1 2 P/J 9 +24 VDC +5 VDC BLU GRN 3 LCIT Control Board BLK 1 2 3 4 5 6 7 8 No Paper HCF Sense/Feed Paper Size Sense RED WHT YEL 5 6 4 MLO-007437 3. Swap the LCIT control board. 4. Swap the DC control board. 5.17 0901–0904 CARTRIDGE A Description: Cartridge A refers to the print drum cartridge.
5.17 0901–0904 CARTRIDGE A Troubleshooting: Test the print drum by entering one of the following 1701 special function codes, as shown in Table 3–1. When the code is entered, the DC control board will read the memory and display the data or display the Fail message. • 0282.03 Print drum memory ID • 0282.06 Print drum memory Status • 0900 Number of pages remaining on the print drum If the print drum memory read fails, perform the following steps: 1.
5.18 0911–0914 CARTRIDGE C 0913 This code is displayed if a incompatible developer cartridge is installed. 0914 This code is displayed if no developer cartridge is installed. Troubleshooting: Test the developer memory by entering one of the following 1701 special function codes, as shown in Table 3–1. When the code is entered, the DC control board will read the memory and display the data or display the Fail message. • 0282.04 Developer memory identification • 0282.
5.19 0921–0924 CARTRIDGE B 0924 This message appears when there is no toner cartridge installed. Troubleshooting: Test the toner memory by entering one of the following 1701 special function codes, as shown in Table 3–1. When the code is entered, the DC control board will read the memory or display the Fail message. • 0282.05 Toner memory identification • 0282.
5.20 1001–1005 CALL SERVICE 5.20 1001–1005 CALL SERVICE Description: One of the following messages is displayed when a fault occurs in the fusing circuits that is shown in Figure 5–15. To clear the display, you must turn the power off, then on. 1001 Fuser warm-up is too slow. 1002 Fuser thermistor circuit is open. 1003 Fuser is too hot. 1004 Fuser is always on. Figure 5–15 Fuser Circuit and Connectors Fusing Unit DC Control Board LVPSA Over Temp.
5.20 1001–1005 CALL SERVICE Warning: Turn off the ac power before performing the next step. 1. Refer to Figure 5–15, while you inspect the following: • 2-pin plug that connects to P10 of the LVPSA • 2-pin plug that connects the thermistor to the wire harness at the front of the printer. • P56 that connects the wire harness to the driver board • P/J47 that connects the wire harness to the DC control board • 14-pin cable that connects P/J31 of the DC control board to P/J14 of the LVPSA. 2.
5.21 1111 EMPTY THE OUTPUT TRAY 5.21 1111 EMPTY THE OUTPUT TRAY Description: This error code is displayed when tray full sensor detects a full output tray. Troubleshooting: To test the tray full sensor, enter the 1701 test code 0814, as shown in Section 3.1.3. When you lift the wire sensor linkage, the control panel should light and beep. Perform the following procedure: 1. Inspect the two clips that hold the sensor linkage to the frame of the exit assembly.
5.22 1120 NO OFFSET 5.22 1120 NO OFFSET Description: When this error code is displayed, the DC control board fails to detect the home position of the offset motor. Figure 5–17 shows the wiring diagram. The offset home position sensor switch is closed by a cam on the offset arm. The offset motor is in the home position when the exit rollers are toward the front of the printer. Troubleshooting: Test the operation of the offset sensor by entering the 1701 test code 0815, as shown in Section 3.1.3.
5.
5.23 1400–1407 COMM ERROR PRESS Defaults 5.23 1400–1407 COMM ERROR PRESS Defaults Description: These error codes are displayed when an error occurred due to a communication problem with the video control board, the host system, or the data communication equipment (DCE) that connects the printer to the host system. Press Defaults to continue. Troubleshooting: It might be necessary to have the system manager available to assist you in troubleshooting this error message.
5.25 1502–1503 REPLACE MEMORY BD_1/2/3/4/5 5.25 1502–1503 REPLACE MEMORY BD_1/2/3/4/5 Description: Press 3 to continue. One of the following error codes and messages are displayed when an error is detected in an optional memory board. The memory and coprocessor boards are referred to as standard inline modules (SIMs). Table 5–2 lists the error message and Figure 5–18 shows the location of the socket on the video control board.
5.25 1502–1503 REPLACE MEMORY BD_1/2/3/4/5 2. Reseat the SIM. 3. Swap the SIM. 4. Swap the video control board. 5.26 1508 BAD COPROCESSOR Description: This error code is displayed when a fault is detected in the optional coprocessor. ! on Figure 5–19 shows the location of the coprocessor Troubleshooting: connector P/J10 on the video control board. Perform the following steps to fix the fault: 1. Inspect the installation of the coprocessor board in P/J10 on the video control board. 2.
5.27 1509 REPLACE NVM 5.27 1509 REPLACE NVM Description: This error code is displayed when an error is detected in the nonvolatile random access memory (NVRAM) that is installed in socket U38 of the video control board. Troubleshooting: If the problem is intermittent, the IC might be loose or partially installed. Perform the following steps: 1. Reseat the NVRAM in socket U38. 2. Replace the video control board. 5.
6 Paper Path Jam FIPs As Figure 6–1 shows, this chapter includes the fault isolation procedures (FIPs) for paper path jams which are keyed to display panel error codes. Figure 6–1 shows how Chapter 6 fits into the overall troubleshooting flow. If you follow a sequence of steps to fix one problem, return to Section 4.1, Start FIP. Figure 6–1 Overall Troubleshooting Flow Arrive at Site Section 4.1 Troubleshooting Start FIP Nonerror Code FIPS Section 4.2 Noises Section 4.3 Fuser Fan Section 4.
6.1 Jams and Paper Misfeeding 6.1 Jams and Paper Misfeeding When a paper path jam occurs, the CLEAR PAPER PATH message and a specific error code is displayed. Figure 6–2 uses numbered CALLOUTS to label the five paper path jam areas. Table 6–1 briefly describes each jam type error code and directs you to a specific FIP.
6.1 Jams and Paper Misfeeding Use Table 6–1 to look up the CLEAR PAPER PATH code. The table provides a brief definition and directs you to the section for troubleshooting. Table 6–1 CLEAR PAPER PATH Error Code Lookup Table ! " # $ % Display Code Full Description 0820 0821 0822 0823 0824 Section 6.
6.2 0820–0824 CLEAR PAPER PATH 6.2 0820–0824 CLEAR PAPER PATH Description: The error codes 0820 through 0824 indicate a feed failure or preregistration jam. The error codes occur after the leading edge fails to actuate the registration sensor in time. The cause of the error can be the registration transport, the specific feed source, or any of the electronic or mechanical support devices.
6.2 0820–0824 CLEAR PAPER PATH Figure 6–3 Registration Jam Path 1 2 3 5 4 MLO-006653 0800–0824 Troubleshooting: First use the following steps to isolate the problem to either the registration transport or to a malfunctioning feed source. Then the FIP directs you to the appropriate 0800–0824 FIP. Section 6.2.1 presents tests and a wiring diagram for the registration transport, which you can use to isolate a malfunction beyond the FRU level. 1.
6.2 0820–0824 CLEAR PAPER PATH • If the sheet jams in the area of the registration sensor or upper turn roller after successfully feeding from a cassette, LCIT, or bypass slot. a. Inspect the upper turn pinch roller which is on the feed door. Make sure the roller turns freely and the pressure springs and door are installed properly. b. Inspect the gears that drive the upper turn rollers. Look for missing teeth or gear damage and listen for thumps or grinding noises during printing. c.
6.2 0820–0824 CLEAR PAPER PATH • Enter 1701 test code 0400.01 to run the drive gears. Look for jerky motion caused by missing teeth or gear damage and listen for thumps or grinding noises.
6.2 0820–0824 CLEAR PAPER PATH 6.2.2 0820 Paper Under the BYPASS Sensor Note: Before performing the following FIP steps, make sure you have completed all the steps in Section 6.2 at the beginning of this procedure. Description: This code is displayed when paper is stalled under the bypass sensor. This occurs when feeding from the LCIT or other optional equipment. Troubleshooting:) Test the bypass sensor by entering the 1701 Test codes 0710. Figure 6–5 shows the wiring diagram.
6.2 0820–0824 CLEAR PAPER PATH Figure 6–5 Bypass Sensor Diagram Developer Interconnect Board DC Control Board +5 VDC P/J 71 1 Bypass Sensor +LED 1 1 Manual IN (H) +5 VDC 0710 3 3 3 2 2 2 +5V RET P/J 34 P/J 71 MLO-006655 6.2.3 0821 Upper Cassette Feed Failure Note: Before performing the following FIP steps, make sure you have completed all the steps in Section 6.2 at the beginning of this procedure.
6.2 0820–0824 CLEAR PAPER PATH 4. Test the upper feed solenoid by entering the 1701 Test code 0801. When entered, the solenoid energizes 5 times. You can hear it click and see it operate. If the solenoid fails to operate or operates sluggishly, do the following: • Inspect the 2-pin connector that plugs the upper feed solenoid into P/J39 on the lower part of the DC control board. (See Figure 6–6.) • Swap DC control board. • Swap upper solenoid. 5.
6.2 0820–0824 CLEAR PAPER PATH Troubleshooting: If the paper never leaves the lower cassette or fails to reach the upper turn rollers, do the following: 1. Make sure the cassette is properly loaded with the correct size and type paper. 2. Swap the lower cassette. 3. Look for paper path obstructions in the registration transport assembly and the feed door. ! 4. If the paper feeds but stops halfway up the paper path, the spacer (see Figure 6–7) might be missing from underneath the lower feed solenoid.
6.2 0820–0824 CLEAR PAPER PATH Figure 6–8 Lower Feed Solenoid and Turn Clutch DC Control Board 0802 16-Pin Lower Feed Solenoid P/J 40 SOI ON (L) +24 VDC 1 2 +24 VDC Lower Turn Roll Clutch P/J 45 0852 1 Clutch ON (L) +24 VDC 2 +24 VDC P/J 40 P/J 45 MLO-006657 6. Enter 0852 to energize the lower turn roller clutch for 10 seconds. Test the clutch by manually rotating the lower turn roller. It must turn freely when the clutch is deactivated and lock up when the clutch is energized.
6.2 0820–0824 CLEAR PAPER PATH 6.2.5 0823 LCIT Feed Failure Note: Before performing the following FIP steps, make sure you have completed all the steps in Section 6.2 at the beginning of this procedure. Description: The sheet failed to reach the registration sensor when feeding from the large capacity input tray (LCIT). This error can be caused by an obstructed paper path, bad registration sensor, or several LCIT malfunctions.
6.2 0820–0824 CLEAR PAPER PATH 7. Inspect all the connectors and associated wires shown in Figure 6–9. Make sure none are plugged in backwards and that they are in good condition: 8.
6.2 0820–0824 CLEAR PAPER PATH 6.2.6 0824 Duplex Refeed Failure Note: Before performing the following FIP steps, make sure you have completed all the steps in Section 6.2 at the beginning of this procedure. Description: This error code is displayed when a sheet fails to reach the registration sensor after feeding from the duplex refeed position. The duplex refeed paper path consists of the top of the upper cassette, the upper feed roller, and upper turn roller.
6.3 0826 CLEAR PAPER PATH 6.3 0826 CLEAR PAPER PATH Description: This error is displayed when paper is stalled underneath the refeed sensor or if the refeed sensor fails to detect the leading edge of the feeds the trailing edge sheet in time. The reversing action of the exit rollers into the refeed sensor and then into the refeed rollers .
6.3 0826 CLEAR PAPER PATH 2. Test the refeed sensor circuit by entering the 1701 Test code 0813. The SENSING display will appear. When you actuate the sensor, the beeper sounds and control panel lights up. Do the following if the test fails: a. Inspect the 3-pin plug that connects the refeed sensor to the connector in the exit chassis. b. Inspect the 20-pin plug that connects P/J56 on the driver board to P/J47 on the DC control board. c.
6.3 0826 CLEAR PAPER PATH Figure 6–11 Refeed Sensor and Clutch DC Control Board Driver Board P/J 47 0804 1 P/J 56 19 2 3 P/J 53 Clutch ON (L) +24 VDC 1 Refeed Clutch +24 VDC 2 +24 VDC +5 VDC P/J 47 7 0813 6 +LED Paper Reg (H) +5 VDC 5 +5 RET P/J 58 1 1 P/J 84 71 12 2 2 2 3 3 P/J 56 P/J 47 P/J 56 Refeed Sensor P/J 52 P/J 53 MLO-006658 6.4 0827 CLEAR PAPER PATH ! Description: This error is displayed when the refeed sensor fails to detect the trailing edge in time.
6.4 0827 CLEAR PAPER PATH Figure 6–12 Refeed Trailing Edge Jam 1 MLO-006663 Troubleshooting: You may notice that the exit rollers chatter as they push the sheet through the stalled refeed rollers. Since the refeed sensor detected the leading edge of the sheet, it is probably all right. To test the refeed sensor, use the procedure supplied in Section 6.3. Perform the following procedure: 1.
6.4 0827 CLEAR PAPER PATH Test the clutch by manually rotating the refeed rollers. It must turn freely when the clutch is deactivated and lock up when the clutch is energized. • • If the clutch test fails, and the pinch roller pressure is all right, swap the following: – DC control board – Driver board – Refeed clutch If the clutch test passes, enter 0400.01 to run the refeed roller drive gears. Look for jerky motion caused by missing teeth or gear damage and listen for thumps or grinding noises.
6.5 0830–0834 CLEAR PAPER PATH Figure 6–13 Registration or Shingle Jams 1 2 3 4 5 MLO-006664 Troubleshooting: First use the following steps to isolate the problem to either the registration transport or to a malfunctioning feed source. Then, the FIP directs you to the appropriate 0830–0834 FIP. Section 6.5.1 presents tests and wiring diagram for the registration clutch and sensor, which you can use to isolate a malfunction beyond the FRU level. 1.
6.5 0830–0834 CLEAR PAPER PATH • Swap the developer unit. • Swap the registration transport. • Swap the DC control board. 4. If the error occurs only when feeding from one input source, turn to one of the following procedures: – Section 6.5.2, 0830 Manual Feeding – Section 6.5.3, 0831 Upper Cassette – Section 6.5.4, 0832 Lower Cassette – Section 6.5.5, 0833 LCIT Feeding – Section 6.5.6, 0834 Duplex Refeed 6.5.
6.
6.5 0830–0834 CLEAR PAPER PATH 6.5.2 0830 Manual Feeding Description: This error code is displayed when the registration sensor fails to detect the trailing edge or the sheet that is manually fed from the bypass slot. Troubleshooting: Before you perform this procedure turn to Section 6.5. 1. Check for the following operator problems: • Inserts the sheet too late. • Fails to fully insert the sheet. The registration rollers fail to grab the leading edge. • Operator is inserting the wrong size paper. 2.
6.5 0830–0834 CLEAR PAPER PATH 6.5.3 0831 Upper Cassette Description: This error message is displayed when the registration sensor fails to detect the trailing edge of a sheet that is fed from the upper cassette. Troubleshooting: Before you perform this procedure, turn to Section 6.5. 1. Make sure the cassette is loaded with the correct size paper. 2. Make sure the cassette is not overloaded. 3. Remove and fan the paper in the cassette. 4. Enter the 1701 Test code 0711 to read the cassette magnets.
6.5 0830–0834 CLEAR PAPER PATH 9. Swap the upper feed roller/clutch. 6.5.4 0832 Lower Cassette Description: This error message is displayed when the registration sensor fails to detect the trailing edge of a sheet that is fed from the lower cassette. Troubleshooting: Before you perform this procedure, turn to Section 6.5. 1. Make sure the cassette is loaded with the correct size paper. 2. Make sure the cassette is not overloaded. 3. Remove and fan the paper in the cassette. 4.
6.5 0830–0834 CLEAR PAPER PATH c. Remove, inspect, and fan the paper in the LCIT. Look for damage, sticking, wrinkling, or curling. d. If the last sheet multifeeds, inspect the surface of the cork pads on the front of the elevator. If the pads are glazed, greasy, or otherwise contaminated, replace the LCIT. e. Inspect the LCIT paper snubbers and replace the LCIT if the snubbers are bent, rusted, broken, or otherwise damaged. f.
6.6 1020–1024 CLEAR PAPER PATH 6.6 1020–1024 CLEAR PAPER PATH Description: The following error codes are displayed when the gate sensor fails to detect the leading or trailing edge of a sheet. The gate sensor is part of the driver board and its linkage sits across the output of the postfuser transport .
6.6 1020–1024 CLEAR PAPER PATH • Prefuser transport and fuser entrance areas • Fuser exit and postfuser transport area 2. If the top half of the postfuser transport is not closed, the sheet will ride over the sensor and stall. When the exit door closes it pushes the levers that grab and lock the upper plate of the postfuser transport. 3. If the surface of the registration roller is dirty, glazed, or oily, replace the registration transport assembly. 4.
6.6 1020–1024 CLEAR PAPER PATH Figure 6–17 (Cont.) Gate Linkage and Sensor Circuit Driver Board DC Control Board +5 VDC P/J 47 7 0811 6 +LED P/J 56 1 Gate Actuated (H) +5 VDC 5 Gate 11 Sensor 2 +5 RET P/J 47 P/J 56 MLO-006659 8. Test the operation of the exit roller and drive by entering the 1701 test code 1100. The rollers must run smoothly and without noise. (Figure 6–22 shows the wiring diagram.
6.7 1025 CLEAR PAPER PATH 6.7 1025 CLEAR PAPER PATH ! " Description: This error code is displayed when the exit sensor fails to detect the leading edge of a sheet. The postfuser transport rollers push the sheet up the exit paper path into the exit sensor and rollers . # Figure 6–19 Exit Leading Edge Jam 1 2 3 MLO-006666 Troubleshooting: Figure 6–20 is the exit sensor wiring diagram. Perform the following procedure: 1. Open the exit door and inspect the paper path for damage or obstructions. 2.
6.7 1025 CLEAR PAPER PATH • Swap the DC control board.
6.8 1026 CLEAR PAPER PATH 6.8 1026 CLEAR PAPER PATH ! Description: This error is displayed when the exit sensor fails to detect the trailing edge of the sheet. The exit rollers pull the sheet over the sensor linkage and eject it into the output stack . # " Figure 6–21 Exit Leading Edge Jam 1 2 3 MLO-006667 Troubleshooting: Figure 6–22 is the exit motor wiring diagram. Perform the following procedure: 1. Inspect the exit pinch roller pressure springs.
6.8 1026 CLEAR PAPER PATH • Swap the driver board. • Swap the exit sensor assembly.
7 Image Defects FIPs As Figure 7–1 shows, this chapter includes the fault isolation procedures (FIPs) for image defects. Figure 7–1 shows how Chapter 7 fits into the overall troubleshooting flow. If you follow a sequence of steps to fix one problem, return to Section 4.1, Start FIP. Figure 7–1 Overall Troubleshooting Flow Arrive at Site Section 4.1 Troubleshooting Start FIP Nonerror Code FIPS Section 4.2 Noises Section 4.3 Fuser Fan Section 4.
7.1 Image Defect Lookup 7.1 Image Defect Lookup Note: Always perform the start FIP in Section 4.1 before using the FIPs in this chapter. If by examining the test sheets or customer’s copy you that find the printed image is defective, look up the image defect in Table 7–1 and go to the indicated FIP. Table 7–1 Image Defect Lookup FIP Defect Description Section 7.2 Background Staining Section 7.3 Black Prints Section 7.4 Blank Prints Section 7.5 Damaged Prints Section 7.
7.2 Background Staining 7.2 Background Staining Description: A degree of darkness or contamination overall or localized in the white areas of the print. Figure 7–2 is an example of background staining. Troubleshooting: Test the degree of staining by printing one or more copies of the 1948 Setup pattern, as shown in Section 3.3. Turn the green density adjusting knob fully clockwise and then counterclockwise printing several test patterns at each extreme. Inspect the gray or background areas of both prints.
7.2 Background Staining Figure 7–2 Background Staining Lead Edge 3 2 1 1 2 3 12 3 1 2 3 We conduct many of ever, these mail s coverage. Would yo your time to read survey has been de time and effort. T test pattern; a qu envelope are enclo We conduct many of ever, these mail s coverage. Would yo your time to read survey has been de time and effort.
7.3 Black Prints 7.3 Black Prints Description: The print is completely black. Troubleshooting: Print one copy of the 1948 Setup pattern, as shown in Section 3.3 and the grid test pattern, as shown in Section 3.3. Inspect both test prints for the following: • If both prints are completely black, go to Section 7.15, HVPSA FIP. • If any image is visible, go to Section 7.2, Background Staining. • If either one of the two prints is completely black, do the following procedure: 1.
7.4 Blank Prints 3. Remove and inspect the developer cartridge for the following: • Press down the blue handle of the spring loaded developer drive gear mechanism. The return spring should offer a firm resistance and when released, must return to its starting point. If you feel sticking, binding, or see any damage, replace the main motor and gear assembly. • Turn the gear that rotates the magnetic developer roller. If you feel or see any binding or damage, replace the developer unit.
7.5 Damaged Prints 7.5 Damaged Prints Description: The printed sheet is wrinkled, torn, folded over, dog-eared or otherwise damaged. Troubleshooting: Use the following procedure to isolate the faulty component: 1. Inspect the cassette and paper for the following: • Weight and type of paper. • Paper might be damp. Try some dry paper from the center of a fresh package. • Paper might be compressed. Remove and fan the paper. • Make sure the paper is correctly loaded under the snubbers.
7.6 Deletions, Blank, or White Spots 7.6 Deletions, Blank, or White Spots Description: Toner is missing from dark areas of the print. Might appear as vertical, horizontal, or as blotchy white spots. Troubleshooting: Print one copy of each of 1948 Setup pattern, as shown in Section 3.3 and the grid test pattern, as shown in Section 3.3. Also, ask the customer for print samples. Inspect the prints and classify the image defect. Go to one of the following procedures: • Section 7.6.
7.6 Deletions, Blank, or White Spots 5. Remove the developer unit and inspect the distribution of toner on the developer roller. You can manually turn the roller clockwise. 6. Look for burrs or scratches on the registration or postfuser paper path guides. 7. Inspect the fuser rollers for scratches or damage. 8. Inspect the upper and lower fuser stripper fingers. 9. Swap the fuser unit. 10. Swap the developer cartridge. 11. Swap the print cartridge. 7.6.
7.6 Deletions, Blank, or White Spots 7.6.3 Random or Localized White Spots Description: Random or clusters of white spots or large blotchy white areas. Troubleshooting: Perform the classification procedure, as shown in Section 7.6. Perform the following procedure: 1. The paper might be damp. Try some dry paper from the center of a fresh package. 2. If the spots occur at intervals of approximately 4.92 in (125 mm) the photoreceptor may be damaged. 3.
7.7 Extraneous Marks c. Make sure the communication features of the printer match those of the host system and any intermediate data communication equipment, (modems, multiplexers, and so on). 7.8 Light Images Description: The print is completely black or the overall image density is too light or undertoned. LeadEdge 3 1 1 3 23 1 3 We conduct many of ever, these mail s coverage. Would yo your time to read survey has been de time and effort.
7.9 Misregistration 7.9 Misregistration Description: If the image is not positioned in the center of the sheet, but is parallel to the edges of the sheet, a misregistration problem exists. Troubleshooting: Print several copies of the grid test pattern, as shown in Section 3.3 and mark the leading edge. If the image is skewed (image is not parallel to the edge of the sheet) go to Section 7.10.
7.
7.10 Skewed Image 7.10 Skewed Image Description: The image is not parallel to the edge of the sheet. Troubleshooting: To measure the skew, print several duplex copies of the grid test pattern, as shown in Section 3.3, and mark the leading edge. Take measurements and from the location shown in Figure 7–4. On the simplex side, the measurements must be within 1.6 mm of each other. On the duplex side, the measurements must be within 1.8 mm of each other.
7.10 Skewed Image 8. Make sure the exit and feed doors are undamaged and mounted correctly.
7.11 Residual Image 7.11 Residual Image Description: Images from recent prints are dimly printed over the current image. This can be caused by poor print drum or fusing roller cleaning or by a damaged heat roller. Troubleshooting: Print several copies of the 1948 Setup pattern, as shown in Section 3.3. Use the following procedure if you see residual images: 1. Make sure the paper or any special stock meets specification listed in Appendix B. 2. Inspect and clean both registration rollers. 3.
7.12 Black Spots 3. The distance between repeating spots indicates which roller caused the defect. Measure the distance between the spots and see if it compares to the distances below. Inspect the indicated rollers or inspect all paper path rollers for damage or contamination. Component Millimeters Inches Registration rollers 44.0 1.73 Fusing pressure roller 79.0 3.11 Fusing heat roller 95.0 3.74 Print drum 125.0 4.92 Developer 56.0 2.2 4. Swap the print drum cartridge. 5.
7.13 Fusing Failure • Pressure roller tension arms and springs might be damaged or not working. 7.14 Black Lines or Streaks Description: Black lines or streaks running horizontally or vertically in the white areas of the sheet. Troubleshooting: Print several copies of the light dusting test pattern, as shown in Section 3.3. The light dusting test print should be completely white.
7.14 Black Lines or Streaks Component Millimeters Inches Registration rollers 44.0 1.73 Fusing pressure roller 79.0 3.11 Fusing heat roller 95.0 3.74 Print drum 125.0 4.92 Developer 56.0 2.2 7.15 HVPSA FIP Description: Use the following FIP if one or more of the HVPSA voltages malfunction or if directed here from some other FIP: 1.
7.15 HVPSA FIP Figure 7–5 HVPSA HVPSA P/J 32 1 +24 VDC Separation ON (L) +24 VDC Developer Bias ON (L) +24 VDC Transfer on Low (L) +24 VDC Transfer on High (L) +24 VDC DC Control Board 2 3 0400 04 4 0400 02 5 0400 01 6 Frame Ground P/J 32 MLO-006677 7.16 Erase FIP Description: Use the following FIP if one or more of the erase LEDs fail to light or if directed here from some other FIP: 1. Remove the following parts: a. Print drum, as shown in Section 9.11 b.
7.16 Erase FIP • DC control board Figure 7–6 Erase LEDs Diagram DC Control Board Erase Board +24 VDC P/J 36 0400 P/J 81 3 5 3 2 6 5 3 Erase Lamp ON (= +15 VDC) 6 P/J 36 MLO-006678 7.17 Developer Bias FIP Description: Use the following FIP when directed here from some other FIP: 1. Remove the developer unit, as shown in Section 9.12. 2. Inspect and clean the following. Replace any part that is bent, pitted, or otherwise damaged.
7.17 Developer Bias FIP • P/J81 connector that connects the erase board to P/J36 of the DC control board.
8 RSL and Parts Location This chapter contains the recommended spares lists (RSL) and illustrations for locating parts and connectors. Section 8.1 is a list of parts and part numbers. Section 8.2 provides a way to identify a part from its location in the printer. Section A.4 shows the location of connectors and plugs. 8.1 Recommended Spares List Table 8–1 identifies the spare parts that are stocked for servicing the printer. For LCIT spare parts, see Table 8–2.
8.1 Recommended Spares List Table 8–1 (Cont.) DEClaser 3200 Recommended Spares List (RSL) Part Number R/R Procedure Part Description LN08X-UC Section 9.14.3 Expansion memory SIMs 29–29271–01 Section 9.15 DC control board 29–29726–01 Section 9.15.2 Page count memory 29–29249–01 Section 9.16 115 Vac LVPSA 29–29250–01 – 220 Vac LVPSA 29–29251–01 Section 9.17 HVPSA 29–29270–01 Section 9.18 Drive board 12–36594–01 Section 9.20 Video cooling fan 29–29269–01 Section 9.
8.1 Recommended Spares List Table 8–1 (Cont.) DEClaser 3200 Recommended Spares List (RSL) Part Number R/R Procedure Part Description 29–29305–01 Section 9.36 Main motor 29–29260–01 Section 9.37 Upper cassette empty sensor 29–29267–01 Section 9.38 Upper size-sensing assembly 29–29260–01 Section 9.39 Lower cassette empty sensor (same as upper cassette empty sensor) 29–29266–01 Section 9.41 Bypass sensor 29–29261–01 Section 9.42 Exit sensor 29–29263–01 Section 9.
8.1 Recommended Spares List 8.1.1 LCIT Recommended Spares List Table 8–2 identifies the spare parts that are stocked for servicing the largecapacity input tray (LCIT). For printer spare parts, see Table 8–1. Table 8–2 LCIT Recommended Spares List (RSL) Part Number R/R Procedure Part Description 29–29706–01 Section 11.4.4 Elevator motor 29–29707–01 Section 11.4.5 Feed motor 29–29708–01 Section 11.4.6 Control board 29–29712–01 Section 11.4.7 Section 11.4.8 Section 11.4.
8.2 Parts Locator 8.2 Parts Locator Use Figure 8–1, Figure 8–2, and Figure 8–3 to identify the location of a part by the name that is listed in the accompanying table.
8.2 Parts Locator Table 8–3 Covers, Doors, and External Parts Figure 8–1 Left ! " # $ % & ' ( ) +> +? +@ Part Removal and Replacement Procedure Exit door postfuser transport Section 9.8 Section 9.30 (The postfuser transport is behind the exit door.) Top door cover Section 9.2 Upper cover Section 9.3 Right side cover Section 9.6 (The cover is behind the manual feed guide.) Feed door Section 9.7 Lower front Cover Section 9.5 Video cooling fan Section 9.
8.
8.2 Parts Locator Figure 8–2 Upper ! " # $ % & ' ( ) +> ! " # $ Part Removal and Replacement Procedure Bypass sensor Section 9.41 Registration sensor Section 9.46 Refeed sensor Section 9.43 Drive board gate sensor Section 9.18 Part of drive board Video control board See Lower Figure 8–2 for more detail Main motor Section 9.36 LVPSA Section 9.16 DC control board Section 9.15 HVPSA Section 9.17 Developer interconnect board Section 9.21 Figure 8–2 Lower Video control board Section 9.
8.
8.2 Parts Locator Table 8–4 Parts Locator 2 Figure 8–3 Upper ! " # $ % & ' ( ) +> +? ! " # $ % & ' ( ) +> +? +@ Part Removal and Replacement Procedure Exit sensor Section 9.42 Fuser unit Section 9.28 Exit-door sensor Section 9.45 Lower size-sensing assembly Section 9.40 Upper size-sensing assembly Section 9.38 Feed-door sensor Section 9.44 Upper bracket Section 9.22 Fuser fan Section 9.22.1 Tray-full sensor Section 9.47 Upper cassette-empty sensor Section 9.
10 Adjustments and Cleaning Procedures This chapter covers the DEClaser 3200 adjustments and cleaning procedures. 10.1 Setting Auto Scan Scanner auto time is the time that the scanner remains on while a job is processing in the video control board. Use the following procedure to enter, change, and exit the Auto Scan menu: 1. Press and hold Defaults and > while powering up the printer. 2.
10.1 Setting Auto Scan 9. Power the printer off, then on to return to online operation. 10.2 Setting Power Saver Time The fuser power saver timer is adjustable between 0 and 7650 seconds in 30 second increments. If no printing is performed and the timer zeros out, the printer enters the Power Saver mode and displays the message POWER SAVER ON. In the Power Saver mode, fuser power shuts off and fuser cools to room temperature.
10.3 Horizontal Registration Adjustment 10.3 Horizontal Registration Adjustment The horizontal registration fixes the image between the rear and front of the printer. The horizontal registration is perfect when the width of the the rear and front boarders are identical. Use the following procedure to enter, change, and exit the Horizontal Registration set menu: 1. Press and hold Defaults and > while powering up the printer. 2.
10.4 Vertical Registration Adjustment 10.4 Vertical Registration Adjustment The vertical registration fixes the image between the leading and trailing edges of the sheet. The vertical registration is perfect when the width of the leading and trailing boarders are identical. Use the following procedure to enter, change, and exit the Vertical Registration set menu: 1. Press and hold Defaults and > while powering up the printer. 2.
10.4 Vertical Registration Adjustment 9. Power the printer off, then on to return to online operation. 10.5 Feed Roller Cleaning Procedure The DEClaser 3200 upper and lower paper feed rollers are designed to last for approximately 1 million prints, without periodic cleaning. Cleaning might be necessary if the customer uses excessively dusty stock or two sided preprinted forms.
10.5 Feed Roller Cleaning Procedure Step Description or Note 8. Press Test Enter the Test menu. See Section 2.6 for additional information. CONFIG SHEET will appear on the display. 9. Remove the cassette from the selected slot. Do the following: 1. Remove the paper. 2. Install the cleaning tool in the cassette so the fur pad will contact the feed rollers. 3. Open two packages and remove the alcohol towelettes. 4. Wring the alcohol out of both towelettes onto both fur pads. 10.
10.6 Transfer/Separation Charger Cleaning Procedure 10.6 Transfer/Separation Charger Cleaning Procedure . The transfer/separation charger should be replaced at 50,000 page intervals and cleaned at 20,000 page intervals. Use the following procedure to clean the transfer/separation charger: 1. Remove the transfer/separation charger, as shown in Section 9.25. 2. Close the top cover to protect the photoreceptor drum. 3. Gently clean the charge wire with a cotton swab until no toner remains on the wire.
10.
11.
A Supplemental Information This appendix contains general information that you may find useful. A.1 Interface Interconnections The DEClaser 3200 printer can connect to a host system through the 8-bit parallel bus or through the serial port. You select a port through the COM INTERFACE feature of the Set Up menu, as shown in Figure 2–4. A.1.1 Parallel Port The parallel port uses a Centronics interface protocol and a 36-pin connector.
A.1 Interface Interconnections Figure A–1 (Cont.) Parallel Port Connector DATA 1-8 DATA STROBE 2 1 9 1 ACK External Device (Host Computer) 10 BUSY FAULT 11 Printer 32 SELECT 13 CALL (PE) INPUT PRIME 12 31 MLO-004888 Table A–1 Parallel Interface Pin Assignment Pin Direction Signal Description 1 To printer STROBE L STROBE pulse low to read data. A strobe low signal will raise BUSY line to high.
A.1 Interface Interconnections Table A–1 (Cont.) Parallel Interface Pin Assignment Pin Direction Signal Description 10 From printer ACKNLG L ACKNLG pulse low indicates data received and ready to receive more data. 11 From printer BUSY H BUSY "high" indicates the printer cannot receive data (buffer full). BUSY high occurs when the printer is paused or an error condition exists. The polarity of this signal is selectable from the Set Up menu.
A.1 Interface Interconnections A.1.2 Serial Port The serial port connector accepts the standard 6-pin MMJ connector and is mechanically and electrically compatible to the EIA–423–A and CCITT V.10 interface specifications. Table A–2 lists the pin numbers, signal names, direction, and the wiring connections inside a null modem cable. Pin numbers that are not mentioned are not used.
A.
A.2 Interface Cables and Adapters Table A–3 (Cont.) Cables and Adapters Connector Type System Type System, Cable, and Printer Adapters Existing Cable BC22D cable (already installed) H8571–C BC16E1 H8571–E1 ,3 1 H8571–E and BC16E (DECconnect cable) are included with the DEClaser 3200 printer. 3 The combination of the H8571–C adapter, the BC16E cable, and the H8571–E acts as a straightthrough cable. A.
A.3 Accessories and Supplies Table A–4 (Cont.) Accessories and Supplies Part Number Description LN08X–TC Letter-size paper cassette LN08X–TB Legal-size paper cassette (8½in. x 14 in.) LN08X–TA A4-size paper cassette (297 mm x 182 mm) LN01X–AB Letter-size paper 8 ½ in. x 11 in. 5,000 sheets per box LN01X–AD A4-size paper 297 mm x 210 mm 5,000 sheets per box LN01X–AC Legal-size paper 8 ½ in. x 14 in. 5,000 sheets per box LN03X–AJ Letter-size transparencies 8 ½ in. x 11 in.
A.4 Connector Locations A.4 Connector Locations Figure A–2 shows the location of each connector in the upper portion of the DEClaser 3200 printer.
A.5 DC Power Distribution A.
A.
2 GRY 2 P/J19 +5 VDC P/J7 2 1 Video Control Board +5 VDC P/J18 +5 VDC Regulator LVPSA GRY GRY 36 GRY P/J 47 P/J 34 6 4 P/J 90 2 GRY P/J 57 1 P/J 55 P/J 50 3 Driver 1 Board P/J 59 1 P/J 56 3 P/J 52 1 BLK BLU Output Tray Full Sensor BLU P/J 84 1 BLU BLU Bypass Sensor P/J 81 MLO-006687 Refeed Sensor Exit Sensor Developer Unit S1 Developer P/J 71 BLU Board 1 Upper Tray 1 Empty Sensor GRY P/J 70 LCIT Option Lower Tray 1 Empty Sensor Print 2 3 Erase Board Control 13 Panel P/J 80
A–12 Supplemental Information 1 RED Video Cooling Fan +24 VDC P/J52 +24 VDC Regulator LVPSA 9 8 +24 VDC +24 VDC P/J 31 4 5 3 2 GRY ORG BLU HVPSA P/J 90 1 P/J 39 P/J 38 ORG BLU BLU P/J 82 2 Registration Clutch Main 1 Motor LCIT Option Lower Feed Solenoid Lower Turn Clutch P/J 35 LIGHT ORG P/J 73 P/J 32 P/J 41 4 GRY GRY Lower Toner Sensor S6 Developer Interconnect P/J 47 P/J 36 ORG P/J 30 P/J 40 BLK GRY P/J 45 P/J 36 2 2 2 1 2 1 3 20 P/J 34 Erase P/J 38 BLU P
B DEClaser 3200 Specifications This appendix gives general specifications for the media and operation of the DEClaser 3200 printer. B.1 Paper Handling and Storage Even if the customer is using paper that meets all specifications, improper handling and storage can alter paper quality and printer performance. Paper jams, misfeeding, and image defects are directly traceable to the mishandling and improper storage of paper.
B.2 Print Media B.2 Print Media The types of print media described in this section are paper, labels, transparencies, and envelopes. For additional information about print media, consult the Digital Laser Printers Guide to Paper and Other Media, available from DECdirect. Caution: Always select print media according to the instructions and specifications in this chapter. When selecting paper or other print media, print test samples on the paper you want to use.
B.2 Print Media Table B–2 lists paper specifications for the DEClaser 3200 printer. Table B–2 Paper Specifications Category Specification Paper weight: plain paper 60 g/m2 to 90 g/m2 basis weight (16 lb. to 24 lb.) Paper weight: envelopes 60 g/m2 to 90 g/m2 basis weight (16 lb. to 24 lb.) Moisture content 4% to 6% Thickness 0.086 mm to 0.107 mm Smoothness 100–300 Sheffield Brightness 84% minimum recommended Cotton (rag) content 25% maximum Opacity 85% opaque minimum B.2.1.
B.2 Print Media • C5 (162 mm x 229 mm) • DL or C5/6 (110 mm x 220 mm) Envelopes must meet the same specifications as paper (see Table B–2).
B.2 Print Media Table B–4 Transparency Specifications Category Specification Transparency weight 14264 g/m2 basis weight Thickness 0.105±0.005 mm Material Polyester (coated) Curl 5.0 mm B.2.3.1 Special Considerations When Printing on Transparencies Observe the following requirements when printing on transparencies: • Feed transparencies from the manual feed tray one at a time. • Remove transparencies from the output tray as each one is printed to prevent them from sticking to each other. B.2.
B.2 Print Media B.2.4.1 Special Considerations When Printing on Labels Observe the following requirements when printing on labels: • Feed labels from the manual feed tray one sheet at a time. • Be sure the carrier sheet is not exposed. • Be sure no adhesive is exposed. B.3 Operating Specifications Table B–6 is copied from the DEClaser 3200 Printer Operator’s Guide and presents a condensed version of the operational specifications.
B.3 Operating Specifications Table B–6 (Cont.) DEClaser 3200 Specifications Acoustic Noise: 53 dB(A) maximum during standby 55 maximum during printing Operating Temperature: 10°C to 32°C (50°F to 90°F) Operating Humidity: 20% to 80% relative humidity Storage Temperature: -20°C to 40°C (-4°F to 104°F) Storage Humidity: 10% to 85% relative humidity Line Voltage: 120 Vac, 60 Hz, 12 A max 220–240 Vac, 50 Hz, 7 A max Power Consumption: Running = 0.85 KW Standby = 0.
B.3 Operating Specifications Table B–6 (Cont.
C DEClaser 3200 Total Call Concept (TCC) As Figure C–1 shows, this appendix is Total Call Concept for DEClaser 3200 printer. Figure C–1 shows how Appendix C fits into the overall troubleshooting flow. If you follow a sequence of steps to fix one problem, return to Section 4.1, Start FIP. Figure C–1 Overall Troubleshooting Flow Arrive at Site Section 4.1 Troubleshooting Start FIP Nonerror Code FIPS Section 4.2 Noises Section 4.3 Fuser Fan Section 4.
C.1 About TCC C.1 About TCC The Total Call Concept (TCC) procedure is performed in concert with the Start FIP which is found in Section 4.1. When you perform the TCC procedure you enhance the reliability of the printer and reduce the number of service calls that are required to support the printer. Return to the Start FIP for troubleshooting information. The Start FIP is a tool that you use to isolate a malfunction and find the specific FIP to turn to for further testing and repair. C.
C.2 Cleaning and Inspection • Transfer/separation charger, as shown in Section 10.6 C.3 Tests and Checks Perform the following checks and fix or replace any failing components: 1. Print a copy of the CONFIG SHEET, as shown in Section 2.6. 2. Do the following if the Page Count number on the CONFIG SHEET and the maintenance log show that the fusing unit has processed about 300,000 prints: • Replace the fusing unit, as shown in Section 9.28.
C.4 Final Test 3. Make sure you restore the customer’s protocol before you leave the site. 4. Ask the customer to print a file from the host system. 5. Fill out the printer maintenance log with parts replaced, type of problem, and the page count number. The page count is printed on the Config sheet, as shown in Figure 2–5, or can be displayed from the Test Print menu, as shown in Figure 3–3. 6. Before leaving, make sure the printer set up feature and values are restored to the proper settings.
D DEClaser 3200 Training, Tools, and Documentation This appendix contains training, tools, and documentation information. D.1 Training Before attempting to use this book and repair the printer, you must attend the specific Digital Education training course and all other prerequisite training courses. The following table gives the ordering numbers and information about the courses.
D.2 Tools D.2 Tools Table D–2 lists the ordering number of the tools that are needed to service the DEClaser 3200 printer in the field.
D.3 Documentation Ordering Information D.3 Documentation Ordering Information Table D–3 lists the ordering numbers for this service guide and for other related DEClaser 3200 documentation. Table D–3 Documentation Number Description EK–LN08Z–DK The DEClaser 3200 Service Guide Documentation Kit includes the following: EK–D3200–DK • DEClaser 3200 Printer Service Guide EK–LN08Z–SV • DEClaser 3200 Maintenance Log pad EN–02025–12 (Replacement pads can be ordered.
E Resident Protocols This appendix provides information about the features and values available on the following three protocol submenus that you can select from the PROTOCOL feature of the Set Up menu that is described in Section 2.4. The resident protocols programs are in the video control board memory as opposed to a plug in cartridge. The PostScript protocol is optional. • Section E.1, DEC PPL3 Submenu • Section E.2, LJ2D Submenu • Section E.3, PostScript Submenu E.
E–2 Resident Protocols * * PARTIAL FULL EXT FULL DUAL FULL DUAL FULL EXT MEMORY MGMT SIMPLEX NORMAL DUPLEX NORMAL SIMPLEX TUMBLED DUPLEX TUMBLED D MAST NORMAL D MAST TUMBLED S COMP NORMAL S COMP TUMBLED TRAY 1 TRAY 2 TRAY 3 (if installed) TRAY 1-2 TRAY 1-3 (if tray 3 is installed) TRAY 2-3 (if tray 3 is installed) TRAY 1-2-3 (if tray 3 is installed) MANUAL MMF (if installed) DUPLEX * ON OFF AUTO WRAP NOTE: The factory default is indicated with an asterisk.
E.1 DEC PPL3 Submenu E.1.1 TRAY SELECTION This feature selects the following paper input feeder. In addition to selecting a singular tray, a sequence of trays can be selected to indicate the tray fail-over order. Feature Values Description TRAY TRAY 11 Feeds paper from the upper paper cassette. TRAY 2 Feeds paper from the lower paper cassette. 2 Feeds paper from the optional LCIT. TRAY 3 TRAY 1-2 When TRAY 1 is empty, feed paper from TRAY 2.
E.1 DEC PPL3 Submenu Feature Values Description DUPLEX TUMBLED Selects true duplex tumbled operation; binding is on the short edge. D MAST NORMAL Selects duplex master normal operation; binding is on the long edge. D MAST TUMBLED Selects duplex master tumbled operation; binding is on the short edge. S COMP NORMAL Selects simplex compressed normal operation; binding is on the long edge. S COMP TUMBLED Selects simplex compressed tumble operation; binding is on the short edge. E.1.
E.1 DEC PPL3 Submenu E.1.4 AUTO WRAP The following values are available from the AUTO WRAP submenu of the DEC PPL3 protocol. Feature Values Description AUTO WRAP ON1 When the print position reaches the right margin, it wraps to the left margin of the next line. OFF Text is not wrapped to the next line when the right margin is reached. Text beyond the right margin is lost. 1 Factory default setting. E.1.
E.1 DEC PPL3 Submenu E.1.6 USER PREF SET The following values are available under the USER PREF SET submenu of the DEC PPL3 protocol. Feature Values Description USER PREF SET DEC SUPPLMT SET1 Uses the DEC Supplemental character set. ISO LATIN-1 Uses the ISO Latin-1 character set. JIS KATAKANA Uses the JIS Katakana character set. DEC HEBREW Uses the DEC 7-bit Hebrew character set. ISO LAT HEBREW Uses the ISO Latin Hebrew character set.
E.1 DEC PPL3 Submenu E.1.8 POWER-UP MESSAGE The following values are available under the POWER UP MESSAGE submenu of the DEC PPL3 protocol. Feature Values Description POWER-UP MESSAGE ON1 The printer sends an initialization message when the printer is turned on. OFF No initialization message is sent when the printer is turned on. 1 Factory default setting.
E.2 LJ2D Submenu E.2 LJ2D Submenu Figure E–2 shows the configuration and flow of the LJ2D protocol submenu. See Figure 2–4 to see how this submenu connects to the Set Up menu diagram. Use the following procedure to enter the LJ2D protocol menu: 1. Press Online/Pause 2. Press Set Up to set the printer to paused mode. to display the PROTOCOL text. 3. Press _ to display the selected protocol. DEC PPL3 is factory default. 4. Press > to select LJ2D protocol. 5. Press 3 to enter the selection.
* 1-99 1 *1 SHORT BINDING TRAY 1 TRAY 2 TRAY 3 (if installed) TRAY 1-2 TRAY 1-3 (if tray 3 is installed) TRAY 2-3 (if tray 3 is installed) TRAY 1-2-3 (if tray 3 is installed) MANUAL MMF (if installed) 1-512 * PORTRAIT LANDSCAPE ORIENTATION EXECUTIVE A4 COMM 10 MONARCH DL C5 * LETTER LEGAL PAPER DUPLEX FONT NUMBER SIZE DISABLED * LONG BINDING TRAY SELECTION NOTE: The factory default is indicated with an asterisk.
E.2 LJ2D Submenu E.2.1 COPIES The following values are available on the COPIES submenu of the LJ2D protocol menu. Feature Values Description COPIES 011 —99 Sets the number of copies to be printed. 1 Factory default setting. E.2.2 TRAY SELECTION The following values are available from the TRAY SELECTION submenu of the LJ2D protocol menu. Feature Values Description TRAY SELECTION TRAY 1-21 When TRAY 1 is empty, feed paper from TRAY 2. MANUAL Selects the manual feed mode of operation.
E.2 LJ2D Submenu Feature Values Description DUPLEX DISABLED1 Selects the simplex mode of operation. LONG BINDING Selects the duplex mode of operation; binding is on the long edge. SHORT BINDING Selects the duplex mode of operation; binding is on the short edge. 1 Factory default setting. E.2.4 FONT NUMBER The following values are available on the FONT NUMBER submenu of the LJ2D protocol.
E.2 LJ2D Submenu Feature Values Description PAPER SIZE LETTER1 Selects 8.5 in. x 11 in. size paper. LEGAL Selects 8.5 in. x 14 in. size paper. EXECUTIVE Selects 7~7.5 in. x 10~10.5 in. size paper. A4 Selects 210 mm x 297 mm size paper. COMMERCIAL 10 Selects 4.13 in. x 9.5 in. size envelopes. 1 MONARCH Selects 98 mm x 191 mm size envelopes. DL Selects 110 mm x 220 mm size envelopes. C5 Selects 162 mm x 229 mm size envelopes. Factory default setting. E.2.
E.2 LJ2D Submenu E.2.8 SYMBOL SET The following values are available from the SYMBOL SET submenu of the LJ2D protocol. For information about selecting symbol sets and fonts see the DEClaser 3200 Printer Operator’s Guide and the Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual.
E.3 PostScript Submenu E.3 PostScript Submenu Figure E–3 shows a block diagram of the PostScript submenu. The PostScript protocol submenu appears only when the PostScript option is installed in the printer. See Figure 2–4 to see how this submenu connects to the Set Up menu diagram. Use the following procedure to enter the PostScript submenu: 1. Press Online/Pause 2. Press Set Up to set the printer to the paused mode. to display the PROTOCOL text. 3. Press _ to display the selected protocol.
ON OFF * * ON OFF TUMBLE * ON OFF TRAY SWITCH SEQ TRAY 1 TRAY 2 TRAY 3 (if installed) TRAY 1-2 TRAY 1-3 (if tray 3 is installed) TRAY 2-3 (if tray 3 is installed) TRAY 1-2-3 (if tray 3 is installed) * TRAY SWITCHING TRAY 1 TRAY 2 TRAY 3 (if installed) MANUAL PAPER TRAY NOTE: The factory default is indicated with an asterisk. * DUPLEX * * ON OFF OUTPUT OFFSET LETTER A4 EXECUTIVE B5 4.125 X 9.5 DL 3.875 X 7.
E.3 PostScript Submenu E.3.1 DUPLEX The following values are available on the DUPLEX submenu of the PostScript protocol menu. Feature Values Description DUPLEX ON Selects the duplex mode of operation. 1 OFF 1 Selects the simplex mode of operation Factory default setting. E.3.2 TUMBLE The following values are available on the TUMBLE submenu of the PostScript protocol menu. A thorough explanation of the TUMBLE values is beyond the scope of this guide. See the DEClaser 3200 Printer Operator’s Guide.
E.3 PostScript Submenu E.3.3 PAPER TRAY The following values are available on the PAPER TRAY submenu of the PostScript protocol menu. Feature PAPER TRAY Values Description 1 TRAY 1 Feeds paper from the upper paper cassette. TRAY 2 Feeds paper from the lower paper cassette. TRAY 32 Feeds paper from the optional LCIT. MANUAL/MMF Selects the manual feed mode of operation, or the optional Multi-media feeder if it is installed.
E.3 PostScript Submenu E.3.5 TRAY SWITCH SEQ The following values are available on the Tray Switching Sequence (TRAY SWITCH SEQ) submenu of the PostScript protocol menu. The tray switch sequence automatically switches over to the second or third tray. See DEClaser 3200 Printer Operator’s Guide for more information. Feature Values Description TRAY SWITCH SEQ TRAY 11 Feeds paper from the upper paper cassette. TRAY 2 Feeds paper from the lower paper cassette. TRAY 32 Feeds paper from TRAY 3.
E.3 PostScript Submenu E.3.6 MAN/MMF SIZE The following values are available on the Manual/Multi-media Feeder (MAN/MMF) submenu of the PostScript protocol menu. Use this feature to set paper size when manual or MMF feeding. Feature Values Description MAN/MMF SIZE LETTER1 Selects 8.5 in. x 11 in. paper size. A4 Selects 210 mm x 297 mm paper size. EXECUTIVE Selects 7~7.5 in. x 10~10.5 in. paper size. 1 B5 Selects 176 mm x 250 mm paper size. 4.125 X 9.5 Selects #10 envelope size.
E.3 PostScript Submenu E.3.8 WAIT TIMEOUT The following values are available on the WAIT TIMEOUT submenu of the PostScript protocol menu. Feature Values Description WAIT TIMEOUT 20 SECONDS Aborts the print job 20 seconds after receiving the last character. 40 SECONDS1 Aborts the print job 40 seconds after receiving the last character. 60 SECONDS Aborts the print job 60 seconds after receiving the last character. INFINITE No time limit after receiving the last character.
E.3 PostScript Submenu E.3.10 JAM RECOVERY The following values are available on the JAM RECOVERY submenu of the PostScript protocol menu. This feature allows the printer to recover from paper jams without losing data. Feature Values JAM RECOVERY ON1 OFF 1 Description Allows the printer to recover from paper jams without losing data. No recovery from data loss due to printer jams. Factory default setting. E.3.
E.3 PostScript Submenu E.3.12 ASYN CTRL MODE The following values are available on the Asynchronous Control mode (ASYN CTRL MODE) submenu of the PostScript protocol menu. This feature determines how ‘‘CTRL C’’ and ‘‘CTRL T’’ codes are handled. See the DEClaser 3200 Printer Operator’s Guide for more information. Feature Values Description ASYN CTRL MODE ON1 Control codes are handled asynchronously at the communications handler. OFF Control codes are handled sychronously within the data stream.
Index A Accessories and supplies, A–6 ADJ CASSETTE feature, 2–11 Adjustable cassette, 1–10 Adjustments, 10–1 auto scan time, 10–1 fuser power saver time, 10–2 horizontal registration, 10–3 LCIT tray parallelism, 11–10 vertical registration, 10–4 ALARM feature, 2–12 ALLOW JOB RESET feature, E–21 ASYN CTRL MODE feature, E–22 AUTO WRAP feature, E–5 COMM INTERFACE menu, 2–13 CONFIG SHEET 300K check, C–3 printing of, 2–16 Connector locations, A–8 Control panel, 2–1 Control Representation mode See Character Dump
DUPLEX feature (Cont.
HVPSA FIP, 7–19 removal and replacement, 9–43 LCIT (Cont.
P R Page count memory, 9–39 Paper loading cassettes, 1–7, 1–8 special considerations, B–3 specifications, B–2 PAPER SIZE feature, E–11 PAPER TRAY feature PostScript, E–17 Parallel serial, 2–13 PARITY feature, 2–13 Part numbers accessories and supplies, A–6 interface cables, A–4 LCIT, 8–4 printer, 8–1 Parts locator, 8–6 Parts removal and replacement LCIT, 11–11 printer, 9–1 PDL option about, 1–14 removal and replacement, 9–27 PostScript informational messages, 2–6 menu, 1–14, E–14 Power saver, 10–2 display
SYMBOL SET feature, E–13 Typographical conventions, xv T U Test key, 2–5 Test menu, 2–16 Test prints error log, 3–11 grid, dark, and light, 3–14 1948 SETUP PATTERN, 3–11 Test Print menu, 3–12 Training, tools, D–1 Transfer/separation charger cleaning, 10–7 Transparencies special considerations, B–5 specifications, B–4 Tray parallelism adjustment, 11–10 TRAY SELECTION about, 1–8 feature (DEC PPL3), 1–8, E–3 feature LJ2D, E–10 TRAY SWITCHING/SWITCH SEQ feature PostScript, E–17 TUMBLE feature PostScript, E–
