User guide

Troubleshooting
Returning the Printer for Maintenance
If you are asked to return the printer for repair, please follow the instructions
below to ensure you receive the best and most efficient service possible.
To prepare returning the printer:
• Prepare the printer for transport, see Chapter 4.
• Include your name, address and your telephone number.
• Enclose the following details:
- The complete configuration details when problems occurred, including
cable type, interface type, application software used.
- The problem description.
- A sample of the printing problem, if appropriate.
- A copy of purchase receipt to establish the warranty period.
Digital Customers Services Centers
(*) indicates free numbers.
Country Phone Number
U.S.A.
1-800-354-9000 *
Australia
008 252277 *
Austria
1-86630-2000
Belgium
02-7297744
Canada
English
French
1-800-267-5251 *
1-800-267-2603 *
Denmark
80301005
Finland
800-2878
France
1-46873109
Germany
0130-7702
Greece
1-6821980
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