User guide

5
Troubleshooting
Information about troubleshooting in this chapter provides solutions to most of
the common problems. However, if the printer does not operate correctly after
following the recommendations, contact your local Digital Services Center or
retailer where you bought your printer, see the list below.
Contacting your Digital Services Center
Before calling for support, you should prepare the following information:
- The serial and model number of the printer, which is found on the electrical
data plate (on the underside of printer).
- A summary of the problem.
- The details of your configuration: hardware and applications software.
- The operator panel indicator Error Status or specific failure symptoms.
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