User guide

Troubleshooting
CAUTION: The most common cause of paper jamming inside the paper tray
is the addition of paper to the tray when it is not empty and / or the incorrect
loading of paper.
When adding paper to the paper tray or after removing jammed paper,
ALWAYS remove any paper already in the tray, fan it, and reload it all as a
single pack.
Printing Problems
Printer Does Not Print / Receive Data
• Check that the printer is switched on (On indicator lit).
• Check the physical (cables) and logical (application and printer driver)
connections between the printer and computer.
• Check that the printer is ON LINE (On-Line indicator lit), and that the
computer is switched on.
• Check that you have removed the transparent protective tape from the print
head.
• Press Form Feed. If data is in the printer input buffer, this will complete
the printing of the contents of the print buffer. In some cases, under DOS,
data is sent to the printer with no Form Feed command, consequently data
may be ready for printing but the printer is waiting for the Form Feed
command before it starts printing.
If the carriage does not move and the On-Line indicator is flashing rapidly:
• Switch the printer off, check for and remove the cause of any blockage and
then switch the printer on again.
If the On-Line indicator flashes slowly:
• Check that the paper loads correctly.
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