User guide

Troubleshooting
Single Sheets / Envelopes Not Loaded (or Loaded Incorrectly)
The paper / envelope has been inserted incorrectly (not aligned with the correct
margin indicator - left for single sheets, right for envelopes).
• If your application program does not send a paper feed command, position a
sheet of paper manually and press Form Feed.
• Remove all the paper from the paper tray, fan it thoroughly, and then reload
it, aligning it correctly in the tray.
Paper Jams or Tears
If the page has almost finished printing:
• Set the printer OFF LINE.
• Release the paper in the paper tray, using the levers on the lower front of the
printer.
• Open the top cover and remove the jammed paper.
• To resume printing, close the top cover and the paper tray, and then press
On-Line.
If the paper jams inside the paper tray:
• Switch off the printer.
• Open the top cover.
• Move the print head carriage from its rest position, sliding it carefully along
its shaft.
• Move the print head selection lever to the COLOR position (if it is not
already in this position).
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