User guide

Troubleshooting
Print Test Did Not Run
• Switch off the printer, then switch it on again, remembering to hold down the
On-Line button until the print test starts.
• If the carriage does not move, check that its path is not obstructed.
• If the On-Line indicator flashes slowly and there is no paper in the printer;
load paper in the paper input tray and press the Form Feed button.
• If the On-Line indicator flashes slowly and there is paper in the printer: the
paper centering guides may prevent the paper from loading; move the lever B
slightly to the right to open the centering guides and release the paper, and
then restart the print test (see the Paper Does Not Load section below).
• If the On and On-Line indicators flash alternately:
- Check that the print head is inserted correctly and matches the position of
the print head selection lever. Check the lever position and, if necessary,
remove and reinsert the print head. Remember to press Install
Cartridge before and after either of these procedures.
- The print head ink cartridge needs replacing; follow the instructions given
in the section entitled Changing the Print Head / Replacing the
Monochrome Ink Cartridge in the Chapter 4, to insert / replace the print
head / ink cartridge.
Problems with Connection to Computer
• Check that your interface cable is of the correct type.
• Make sure you have fixed the interface connectors properly both to the
printer and to the computer.
• Check that you have configured your application correctly (see your
application manual).
5-7