User guide

Troubleshooting
Solving Problems
Contents
Installation Problems ......................................................................5-6
Missing or Damaged Parts..................................................................5-6
Printer Does Not Switch On ...............................................................5-6
No Initial Mechanical Reset ...............................................................5-6
Print Test Did Not Run.......................................................................5-7
Problems with Connection to Computer .............................................5-7
Paper Problems ..............................................................................5-8
No Paper ............................................................................................5-8
Paper Does Not Load..........................................................................5-8
Single Sheets / Envelopes Not Loaded (or Loaded Incorrectly) ..........5-9
Paper Jams or Tears............................................................................5-9
Printing Problems......................................................................... 5-11
Printer Does Not Print / Receive Data ..............................................5-11
Printing Stops...................................................................................5-12
Printed Characters Are Faint............................................................. 5-12
Printing with Missing Dots............................................................... 5-13
Poor Print Quality............................................................................. 5-13
5-5