Technical data

2. Pause the queue using the STOP/QUEUE/NEXT command. Wait for the

printing to stop on the printer before you delete the queue.

3. Requeue all the print jobs in the queue and future print jobs for the queue

using the ASSIGN/MERGE command (see Section 5.4.3).

4. Delete the queue with the DELETE/QUEUE command. Enter the queue

name as an argument to this command. For example, the following

command deletes the queue PS$A4 and any print jobs that were pending

in that queue.

$ DELETE/QUEUE PS$A4

Remember to modify the DCPS$STARTUP.COM ﬁle to delete the queue

permanently. Otherwise, when the printing system is restarted, the print

queue you deleted will come back.

5.12 Responding to a Stalled Queue

Printers are reported as Stalled when the DECprint Supervisor does not

receive information from the printer within a speciﬁed amount of time. When

the stalled timeout value is exceeded, the following message is displayed:

PRINTERSTALLED, Printer printer-name is stalled

You can alter the stalled printer timeout value be deﬁning a logical:

$ DEFINE/SYSTEM/EXECUTIVE DCPS$queuename_STALL_TIME "0 hh:mm:ss.00"

where hh:mm:ss.00 is an OpenVMS delta-time value specifying the desired

time delay.

The default stalled timeout value is four minutes. Compaq recommends that

you do not change this timeout value.

When you receive a message that the printer is stalled, you must determine if

action is required. If the stalled message came from a networked printer (for

example, a PrintServer printer), the stalled message probably indicates that a

long time has passed between network communications and therefore you can

safely ignore the stalled messages.

But if the stalled message follows other printer-related messages, they may

indicate another reason for the long delay. The printer might be out of paper,

or it might have a paper jam. Therefore, when a print queue is stalled,

you should check your OPCOM messages to see if a printer condition was

previously reported. Refer to Chapter 11 for more information.

5–8 Manipulating Print Jobs and Print Queues