User guide

• Assume all risk of loss or damage to field replaceable units in transit to
Digital.
2.5.2.6 Pre-Call Checklist
To allow Digital to assist you quickly and efficiently, consult the following
checklist before calling Digital or your authorized reseller:
1. Consult your product user documentation to assure that your system features
are properly configured.
2. Execute the customer diagnostics provided with the product, if applicable, and
record the information.
3. Consult your user documentation for more details on operation of the product.
4. Determine the product model number and serial number to enable processing
of warranty support.
2.5.3 Software Maintenance
Digital software products are warranted to conform to the applicable Software
Product Description. This means that Digital will remedy any conformance that
you report during the warranty period.
Warranty of third party software products sold by Digital is as designated in
the Software Product Description. The term of the warranty, and the manner
in which Digital will remedy any non-conformance is specified in the Software
Product Description or the price list. All other software is provided "as is". Digital
does not warranty that the execution of the software shall be uninterrupted
or error free. Digital does not warranty the form or content of third party
distributed software or documentation, both of which Digital provides "as is".
Certain third party distributed software is warranted by the third party.
2–34 Installation Procedures