User's Manual

DIGITAL CONTROL INCORPORATED
48 DigiTrak F5 Operator’s Manual
LIMITATION OF REMEDIES AND LIABILITY
In no event shall DCI or anyone else involved in the creation, production, or delivery of the DCI Product be liable for
any damages arising out of the use or inability to use the DCI Product, including but not limited to indirect, special,
incidental, or consequential damages, or for any cover, loss of information, profit, revenue or use, based upon any
claim by User for breach of warranty, breach of contract, negligence, strict liability, or any other legal theory, even if
DCI has been advised of the possibility of such damages. In no event shall DCI’s liability exceed the amount User has
paid for the DCI Product. To the extent that any applicable law does not allow the exclusion or limitation of incidental,
consequential or similar damages, the foregoing limitations regarding such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This
Limited Warranty shall be governed by the laws of the State of Washington.
WARRANTY CLAIM PROCEDURES
1. If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was
purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer Service
Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific Time and
ask to speak with a customer service representative. (The above “800” number is available for use only in the USA and
Canada.) Prior to returning any DCI Product to DCI for service, you must obtain a Return Merchandise Authorization
(RMA) number. Failure to obtain an RMA may result in delays or return to you of the DCI Product without repair.
2. After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in
troubleshooting while you are using the DCI Product during actual field operations. Please have all related equipment
available together with a list of all DCI Product serial numbers. It is important that field troubleshooting be conducted
because many problems do not result from a defective DCI Product, but instead are due to either operational errors or
adverse conditions occurring in the User’s drilling environment.
3. If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service
representative, the representative will issue an RMA number authorizing the return of the DCI Product and will provide
shipping directions. You will be responsible for all shipping costs, including any insurance. If, after receiving the DCI
Product and performing diagnostic testing, DCI determines the problem is covered by the Limited Warranty, required
repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly shipped to you. If the
problem is not covered by the Limited Warranty, you will be informed of the reason and be provided an estimate of repair
costs. If you authorize DCI to service or repair the DCI Product, the work will be promptly performed and the DCI Product
will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by the Limited
Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
4. DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI will
attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by DCI.
DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not within DCI’s
control. If DCI provides you loaner equipment, your equipment must be received by DCI no later than the second business
day after your receipt of loaner equipment. You must return the loaner equipment by overnight delivery for receipt by DCI
no later than the second business day after your receipt of the repaired DCI Product. Any failure to meet these deadlines
will result in a rental charge for use of the loaner equipment for each extra day the return of the loaner equipment to DCI is
delayed.