User manual

48
Troubleshooting
Problem: The TES (Terminal Emulation Software) does not display anything.
Solution: Make sure the TES’s communication parameters are correct. They should be 115200-baud rate,
no parity, 8-data bits, and 1 stop bit. The cable is a DB9 Female-to-Female serial cable.
Problem: The NMS cannot ping the Remote Power Manager (iSwitch).
Solution: Make sure the network connection to the Remote Power Manager (iSwitch) is good.
Solution: Make sure the cable is in good condition.
Solution: Make sure to set the Community String. Name the community with any lowercase name.
Solution: Make sure to set the Manager Table.
Solution: Make sure the Gateway is correct.
Solution: Make sure to Save and Restart after the Setup Procedure.
Problem: My NT server shutdown.
Solution: Verify that the NT server is not setup to have a scheduled shutdown.
Solution: Verify that the RJ-11 NT server cable, on the iSwitch and the NT server, is properly secured.
Problem: All the LEDs are off and all of the output receptacles are dead.
Solution: Turn the master power switch ON.
Solution: Reset the AC circuit breaker.
Problem: The iSwitch will not communicate and all of the LEDs on the Internet Power Management card
are ON.
Solution: There has been a collision of the packets. The iSwitch needs to be reset. Turn the iSwitch off
and wait for approximately one minute, then turn the iSwitch back ON.
Problem: All the LEDs are off and all of the output receptacles are on.
Solution: The iSwitch needs to be reset. Turn the iSwitch off and wait for approximately one minute, then
turn the iSwitch back ON.
Problem: The user cannot change from one Web Page to the next.
Solution: There has been a collision of the packets. The iSwitch needs to be reset. Turn the iSwitch off
and wait for approximately one minute, then turn the iSwitch back ON.
Problem: I forgot my password for the Smart Phone.
Solution: The Smart Phone Card will have to be replaced.
Problem: I forgot my Supervisor’s name/password.
Solution: The iSwitch will have to be Flash Upgraded.