User manual

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APPENDIX H: SYSTEM TROUBLESHOOTING
H.3 Auto Reboot occurs when the Server is running
Unit auto reboots from within the Server software:
• Check all camera signals. The voltage should be 1.0 - 1.5 volts from peak to peak.
• Make sure the capture card is detected by the unit and that the drivers are properly installed.
• Unplug all camera signals from the system and monitor for up to several hours.
• Check the Event Log for references to the root cause of the error.
• Check the Microsoft Windows Event Viewer for the root cause of the error.
• Perform a factory eld recovery in case this is caused by software corruption.
• Check the memory module(s) and make sure it is properly seated. Uninstall and reinstall it. If there are multiple modules,
remove each and test each individually.
• Perform Western Digital® Data Lifeguard Tools with the option to write zeros to the drive (located on Recovery Media of version
6.10.2 and above).
• If all these items have been checked and the problem still cannot be solved in the eld, contact DIGIOP™ Support at
1.877.572.2522.
H.4 Auto Reboot occurs before the Server launches
Unit reboots before loading Windows and/or the DIGIOP ELEMENTS™ Server software:
• If unit reboots after completing POST (power on self test), the problem could be in the hardware, memory, hard disk, and/or
motherboard.
• If the unit loads Windows and reboots when attempting to load the software, check the Microsoft Windows System Device
manager for conicts with device drivers. Re-install driver(s), as needed.
• Load the BIOS update from the Recovery disk.
• Perform eld recovery with the factory setting options.
• If all these items have been checked and the problem still cannot be solved in the eld, contact DIGIOP™ Support at
1.877.572.2522.
H.5 Unit powers on then shuts o
The unit powers on, but only stays on for about 3-4 seconds before it shuts o:
• Check the heat sink and the processor. Make sure all the latches are secured and the CPU is properly installed.
• Make sure the processor has the correct amount of thermal solution (thermal grease) between the heat sink and the processor.
• Check the memory module(s) and make sure it is properly seated. Uninstall it and reinstall. If there are multiple modules take
each one out and test each individually.
• Check all power cables coming from the power supply.
• Check voltages coming from power supply; these should be 12v and 5v.