DIGIOP™ Control User Manual Products: AI Series, EI Series Network Video Recorders Please read this manual before using your server, and always follow the instructions for safety and proper use. Save this manual for future reference.
Revision History Revision Date Reason for Change 1.0 7/18/11 Initial release. LEGAL NOTICE DIGIOP™ products are designed to meet safety and performance standards with the use of specific DIGIOP authorized accessories. DIGIOP disclaims liability associated with the use of non-DIGIOP authorized accessories. The recording, transmission, or broadcast of any person’s voice without their consent or a court order is strictly prohibited by law.
Table of Contents SECTION 1 SECTION 2 SECTION 3 SECTION 4 APPENDIX A APPENDIX B APPENDIX C APPENDIX D APPENDIX E APPENDIX F APPENDIX G System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 DIGIOP™ Control and NVRs and hDVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using DIGIOP ELEMENTS™ Software. . . . . . . . . . . . . . . . . . . . . . .
APPENDIX H APPENDIX I APPENDIX J APPENDIX K APPENDIX L APPENDIX M APPENDIX N APPENDIX O APPENDIX P APPENDIX Q iv System Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 H.1 Unit does not power up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 H.2 Troubleshooting Questions/Suggestions. . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 1: SYSTEM OVERVIEW SECTION 1 System Overview DIGIOP ELEMENTS™ is a ground breaking Video-Enhanced Intelligence Platform that provides a single, user-friendly interface to the critical video and data intelligence you rely on to effectively manage your business. The DIGIOP ELEMENTS software suite extends the value of surveillance video beyond the traditional benefits of loss prevention and risk management, by combining raw video with information from back-office systems and video analytics.
SECTION 1: SYSTEM OVERVIEW Local and Hosted-Enterprise Management The DIGIOP ELEMENTS™ server can be managed either locally or managed by DIGIOP™. With a locally managed NVR or hDVR server, the configuration settings are retained on the server. In a hosted enterprise environment, DIGIOP™ manages the servers and save the server configuration settings at DIGIOP™. For hosted enterprise management, the NVR and hDVR servers must be accessible through the Internet.
SECTION 2: USING DIGIOP ELEMENTS™ SOFTWARE SECTION 2 Using DIGIOP ELEMENTS™ Software DIGIOP ELEMENTS™ consists of DIGIOP™ Core, DIGIOP™ Data, and DIGIOP™ Control software and comes installed on hDVRs and NVRs. This includes the basic application to view live and archived video, configure users, etc. 2.1 NVR Startup The initial power-on and initialization of an NVR system is complete when the Windows 7 Professional desktop display similar to the following, appears. No log on is required.
SECTION 2: USING DIGIOP ELEMENTS™ SOFTWARE • • View or add additional licenses to the system. All Windows 7 desktop options with Administrator privileges, including power off or restart of the server.. 2.2 Open DIGIOP™ Control 1. 2. To open DIGIOP™ Control: a. From the server desktop: Start the Microsoft® Internet Explorer® (IE) browser. The URL defaults to localhost, or IP address 127.0.0.1. b.
SECTION 2: USING DIGIOP ELEMENTS™ SOFTWARE DIGIOP™ Control User Manual 5
SECTION 3: USING DIGIOP™ CONTROL SECTION 3 Using DIGIOP™ Control The DIGIOP™ Control interface can be opened either through a web browser that can connect to the NVR or hDVR (across a LAN or the Internet), or from the NVR/hDVR desktop (see above). DIGIOP™ Control allows you to manage your video, data, and user information of a single- or multi-site system. Control includes: add and configure cameras, set user rights, establish global and local level permissions for systems, cameras, and data streams. 3.
SECTION 3: USING DIGIOP™ CONTROL In the following example, the Role “Manager” was created by creating a new Role in the Users and Roles component. GLOBAL PERMISSIONS Global Permissions (see above screen) allows the administrator to determine what roles can add, configure, and manage systems and profiles. Permissions set in the top level determine what access Roles have at lower levels of the tree. These can be applied to individual devices. Additionally, individual devices can further restrictions.
SECTION 3: USING DIGIOP™ CONTROL The System-level permissions for DIGIOP menu above can be opened by clicking (highlighting) a system in the tree (here, EISeries), then clicking the Permissions icon at the top of the window. DEVICE-LEVEL PERMISSIONS This level of permissions allows a role to be assigned to an individual device or stream not only at a system or global level.
SECTION 3: USING DIGIOP™ CONTROL 3.3 Add IP cameras to the NVR/hDVR The DIGIOP™ server will automatically discover the IP cameras it can connect to. To add these IP cameras to the NVR/hDVR: 1. Find the Systems entry in the list in the left frame of the home page,then click the icon to open the Systems list. Inside the Systems list are two entries for the NVR/hDVR you connected to. The one prefaced with the blue “display” icon identifies the video server.
SECTION 3: USING DIGIOP™ CONTROL 4. Repeat this procedure to add additional cameras to DIGIOP™ Control. 5. In the left frame of the home window, open the Systems list, then open the click the Entries for the cameras you added will appear in the list. icon in front of the video server. 3.4 Add an IP camera not discovered To add an IP camera to DIGIOP™ Control that was not automatically discovered on the network: 1. Click the new action link in the Add a Camera pane. new Camera Action Link 2.
SECTION 3: USING DIGIOP™ CONTROL 3. Click Save to update the video server with the new IP camera. 3.5 Edit camera settings Camera settings, such as the Name, Codec, resolution, frame rate, record mode, etc. are edited within DIGIOP™ Control. Note that changing network settings here for an IP camera must also be performed within the camera setup. 1.
SECTION 3: USING DIGIOP™ CONTROL 2. In the settings list at the right, change the items as needed. 3. Click Save to update the video server. 3.6 Add data server streams The DIGIOP™ Data Server feature for DIGIOP™ Control integrates several back-office systems with the video and audio capture capabilities of the video server. NOTE Refer to the appendix Data Server Streams in this document for more information about preset data stream options. To add data server streams to DIGIOP™ Control: 1.
SECTION 3: USING DIGIOP™ CONTROL 3. Click the New Stream data stream you want to add to the server. A properties window will open. 4. In the properties window for the data stream (see below for a Generic Cash Register (Emulator)), enter the appropriate parameters, then click Save.
SECTION 3: USING DIGIOP™ CONTROL 3.6.1 A New Rule A rule is an action for a device that triggered. To setup a rule, click New Rule on the Create Item menu. For specific information about creating rules, refer to the appendix Creating Rules. To create a rule: 1. Enter a name for the rule in the Name field. 2. In the Schedule pull-down list, select the time when rule is run. 3. On the When pull-down list, select the condition on which the rule Action (see below) is executed. 4.
SECTION 3: USING DIGIOP™ CONTROL 3.6.2 Data server Recorder Events Recorder events display shows the occurrence of I/O events, Recording start/stop, and Recorder exit. 3.6.3 Data server System Health The data server System Health entries (data drivers) offer several system related reports that can be named and associated with other resources. Each report option can be edited, deleted, or restricted through permissions. System Health data drivers are viewed with DIGIOP™ Connect. 3.6.
SECTION 3: USING DIGIOP™ CONTROL 3.7 Create Group A group is a selection of cameras and/or data streams that can be displayed as a unit with DIGIOP™ Connect. Groups can be displayed individually, with other groups in a Tour. To create a group: 1. Click the Group entry in the left frame of the Home page, then click the New button at the top of the window. 2. In the Group settings window, enter the name of the group in the Name field. 3.
SECTION 3: USING DIGIOP™ CONTROL 6. Open the Groups list in the left frame by clicking the associated the list. icon. Verify that the group you created now appears in You can Edit/Delete the group by clicking the clicking the group name, then clicking the Edit/Delete buttons at the top of the window. 3.7.1 Group Permissions To open the group permissions menu: 1. Click the Groups link in the left frame, then click the Permissions icon at the top of the window. 2.
SECTION 3: USING DIGIOP™ CONTROL 2. In the Tour settings window, enter the name of the tour in the Name field. 3. Add a group to the tour by dragging an entry in the Groups list and dropping it into a box in the Tour settings window. 4. Click the down arrow to the right of the group name, then select the dwell time for the group. 5. Repeat the two steps above to add additional groups to the tour. 6. Click Save to update DIGIOP™ Control.
SECTION 3: USING DIGIOP™ CONTROL 3. Click Save to update DIGIOP™ Control. 3.9 Create Role Create Role is used to create classes of users who manage or view the system. Each role as has a specific set of permissions. User identities are each assigned some role when they are created. Initially, only an Administrator Role is established in the system. To create a Role: 1. Click the Users and Roles entry in the left frame of the Home page, then click the New button at the top of the window. 2.
SECTION 3: USING DIGIOP™ CONTROL 3. In the Role menu, enter the name of the Role in the Name field. 4. Enter a description of the role in the space provided. 5. Select the users who will be given the permissions of this role. 6. Click Save to update DIGIOP™ Control. 3.9.1 Set Permissions for each Role After a role is created, or if a Role needs to be modified, open the Permissions window to set the permissions assigned to the Role: : 1.
SECTION 3: USING DIGIOP™ CONTROL 3. Click Save to update DIGIOP™ Control. 3.10 Create User Create User is used to create a user Username and Password, and assign a Role (permissions) to the user. To create a User: 1. Click the Users and Roles entry in the left frame of the Home page, then click the New button at the top of the window. 2. In the Create Item frame, click A New User.
SECTION 3: USING DIGIOP™ CONTROL 3. In the User settings window, enter: Name Email address Password and Confirm Password Security Question and Answer Comments if needed. 4. Click the Role to assign to the user. 5. Click Save to update DIGIOP™ Control. 22 www.digiop.
SECTION 4: USING VIEWER SECTION 4 Viewer Viewer is a video search and backup utility that resides on the NVR or hDVR server. It is opened through the start menu.
SECTION 4: USING VIEWER NOTE By default, Viewer opens at the end of the current recorded files. No new recording occurs while the Search is running. Table 1. Search preferences Item Name Description 1 Current Date & Time Displays the PC date and time 2 Record calendar Use the calendar to find recorded video on the desired search date. Use the Prev(ious) or Next links to move the months forward or backward in time. Use the Up/Down arrows to adjust the Year and Month.
SECTION 4: USING VIEWER Item Name Description 11 Scan bar (cursor) Lets you slide a scan bar along the time line and quickly select and view video. A preview pane displays the images as soon as the files are accessed. By double clicking the time line, the time line zooms in for searches in smaller time increments. SEARCHING FOR RECORDED VIDEO The Graphical Record Log is used to search for the video record you need. To search for a video record: 1. Open the Search dialogue. 2.
SECTION 4: USING VIEWER 5. The timeline is first displayed in 24-hour intervals. Click anywhere on the timeline to select an hour [2]. You can also select the date from the calendar [1, above] and change the hour or minute with the up and down arrows on the Hour/Min clock [3]. 6. Use the video controls [4] to control the video playback. Be prepared to stop and rewind the video, fast forward, etc., to locate the desired segment.
SECTION 4: USING VIEWER No Zoom Maximum Zoom COPYING VIDEO The Copy Video feature permits backing up the video from multiple cameras across a time frame (Copy Video) or saving the video from a single camera to MJPEG format (Copy Video (MJPEG)). 1. From the Search window, click Video Backup. The Copy Video to CD window appears. Video Backup Zoom 2. Print Deinterlace Click the Copy Video (or Copy Video (MJPEG)) or tab. For the Copy Video feature: 3.
SECTION 4: USING VIEWER 4. Select the Start Date/Time and the End Date/Time. Use the drop arrows to open the calendar. 5. Click the Add button to add this selection to the list of video segment times to copy. 6. Repeat Steps 2 and 3 for other selections. Each time, click Add. 7. In the Destination field browse to identify the location to where you want to copy your files. Your files must be copied to a CD/DVD, removable drive, or network device.
SECTION 4: USING VIEWER 6. In the Destination field browse to identify the location to where you want to copy the file. The file must be copied to a CD/ DVD, removable drive, or network device. 7. From the number of frames selector, select how many frames to save (1-100) using the up and down arrows. 8. If the CD requires formatting, click the Format CD option. 9. Click Start Copying to copy the file to the selected destination.
SECTION 4: USING VIEWER NOTE 4CIF images are interlaced. When printing an image where the source was a dynamic (moving) image, the system captures “Even” and “Odd” fields to create the frame. Greater clarity can sometimes be gained by viewing these fields separately. SEARCH > TOOLS MENU The Search option provides its own individual set of Tools for enhancing images (Image Post Processing), doing Sensor Event searches, and other functions. 1.
SECTION 4: USING VIEWER 3. Select the date/time to start the search of video recorded on this camera. 4. From the Search window, click TOOLS. The Search Tools menu opens. 5. Click Smart Search from this menu. 6. The Smart Search window appears. This contains the camera video image plus the camera name (Channel Information) and the date and time of the search.
SECTION 4: USING VIEWER Table 2. Smart Search options Item Name Description 1 Zoom Only impacts playback. (1) Choose a record. (2) Click Zoom. (3) Use the mouse scroll wheel to enlarge an area (e.g., a square or block). (4) Click Play and the video plays back at that zoom magnification. At the end of the playback or when a different video record is selected from the Smart Search list, the zoom magnification is retained until the Zoom is clicked again and the mouse wheel is used.
SECTION 4: USING VIEWER —— Square –Click on the desired location on the image and then drag the mouse to define a “square” region. Block Square NOTE Multiple blocks and squares can be added to a single image to create the motion sensitive regions you want. Blocks and squares may overlap. 11. Check Move to move blocks and squares to new locations. You can also Delete them. 12. Place a check mark in View Search Process to view all video, not just the images where movement is detected.
SECTION 4: USING VIEWER 15. Begin the search by clicking Search Next Movement. The search pauses at the first event (i.e., movement is detected inside a defined sensitive region). Each event detected in this way appears in the list with a start and stop time. 16. Click Search Next Movement again to move to the next search. 17. Continue to click Search Next Movement until the search is complete. You can also select Search All, which erases the current search event list and re-starts the search.
SECTION 4: USING VIEWER 3. Select a camera from the Camera Number list. Press and hold the Ctrl key to select multiple cameras. 4. Select an hour/file from the Hour list or press and hold the Ctrl key to select multiple hours/files. NOTE The total estimated storage requirement for the selected files is listed under Selected file size. 5. Select the Backup Path to save the file to by clicking the Open Folder Browser icon. 6.
SECTION 4: USING VIEWER NOTE If you are viewing a multi-division screen when you search for these events, all of the camera views are synchronized (or updated to closely match) the date/time of the camera you are searching. The Graphical Time Line is also updated. 2. In the Sensor Events List window, select a camera to search from the Camera Number list. The Sensor Event List for the selected camera (under Camera Num) appears. Events are shown by Time, Event Type, and Sensor number. 3.
SECTION 4: USING VIEWER ADDING A PRINTER, ADJUSTING THE VOLUME, SEARCHING WITH THE CONFIGURE TOOL The Search Tools > Configure option provides three features: • • • Add Printer Search Option Volume Control Add Printer Use this option to add Windows compatible printers. Ensure the number of installed printers is kept to a minimum as there is limited HDD space (disk space) available on the drive. 1. Click the Add Printer button, then follow the Windows menu system to add a printer ot the DIGIOP™ system.
SECTION 4: USING VIEWER Volume Control This control lets you adjust the playback audio volume by using a sliding volume control. USING THE IMAGE ADJUST TOOL DURING LIVE PLAYBACK This Search Tools option adjusts the live playback of a video record. When you are done, the image reverts back to the default settings. This option does not let you save settings. 1. 38 Click Image Adjust. www.digiop.
SECTION 4: USING VIEWER 2. Select the camera to adjust from the Camera Num drop-down list. NOTE This option lets you adjust settings for one camera at a time. 3. Select any one or more Image Filter options. The image will be adjusted according to the filters chosen. 4. Adjust the Brightness as required (real time preview update). 5. Adjust the Contrast as required (real time preview update). 6. Click Play to view the video record. 7.
APPENDIX A: SYSTEM TRAY PROGRAMS APPENDIX A System Tray Programs Several programs are found in the Windows System Tray at the bottom of the Main window. The Server System Tray and its components are identified below: NOTE The tray icons may appear in a different order than this example. Java Update Available DIGIOPID Two-way Audio Retain Video Data NetBackup Agent Safely Remove .. Media Restart Recorder SHUTTING DOWN THE NETBACKUP AGENT 1.
APPENDIX A: SYSTEM TRAY PROGRAMS 2. In the pop-up window, select the device you want to remove. 3. Wait for the Safe to remove.... message to appear, then disconnect the USB device from the computer.
APPENDIX B: HARD DRIVE CONFIGURATION APPENDIX B Hard Drive Configuration DIGIOP™ systems perform specific hard drive partitioning. To view the contents of the hard drive, you must first shut down NetBackup Agent. See Appendix A for more information. NOTE Backup your system before shut down. The Backup feature is accessed from: TOOLS > Configure > System. DIGIOP™ systems are configured using multiple partitions. Partitions may contain the operating system, drivers, and setup or data files.
APPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS™ APPENDIX C Software Upgrade to DIGIOP ELEMENTS™ DIGIOP™ systems with previous software versions can be upgraded only if the software is installed on one of the following computers: • • • • Dell OptiPlex 760 Dell OptiPlex 960 Dell Precision T3400 Dell PowerEdge R310 or newer computer a Pentium D processor (or better) running Microsoft XP Professional XP Embedded Systems (DIGIOP™ Server software v7.0-7.
APPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS™ drives or partitions are not affected. This this method recommended only for recovery and re-imaging of systems with DIGIOP ELEMENTS™ v8.x or newer. This method should not to be used on systems running DIGIOP™ software earlier than v8.0.
APPENDIX D: ADDING DIGIOP™ LICENSES APPENDIX D Adding DIGIOP™ Licenses Licenses are added to the system after system recovery, to increase the number of available camera channels, and to add Data features that require system licences. Your system is initially provided with two licences that are pre-loaded: a base licence, and a channel license. During system recovery, the base license, channel license, and all additional licences acquired for your system must be re-installed.
APPENDIX D: ADDING DIGIOP™ LICENSES Selecting Manage Licenses opens the License Summary Display. 5. On the License Summary display, click Add License. 6. On the License Activation display, enter your new License ID and Password 7. Select Activate License Online if you have an Internet connection. Otherwise, select Activate License Manually and call DIGIOP Support to complete the activation. 46 www.digiop.
APPENDIX D: ADDING DIGIOP™ LICENSES 8. Follow the on-screen instructions to complete the activation process. This process may require a system restart.
APPENDIX E: FILE NAMING CONVENTIONS APPENDIX E File Naming Conventions NOTE Drives A through to F are reserved for the operating system. The Server application saves recorded images on the G:/ drive. When the G:/ drive is full, images are saved to the H:/ drive. When the H:/ drive is full (or if no H: drive exists), images are saved to the I:/ drive, etc. NOTE Any drive 4GB or greater in size is considered a storage device by the system.
APPENDIX E: FILE NAMING CONVENTIONS File Naming Convention In each daily directory, files are saved in encrypted .DSF and index (.INX) format. The .DSF file can be viewed using a utility, such as the DIGIOP™ Connect remote access viewer or the DIGIOP™ Enterprise viewer. These hour files are in the format HOUR (24 hours)–MINUTE–SECOND–CAMERA CODE–Event Type, using two digits each (hhmmsscc). Example: The file called 09244102D.DSF is the hourly video file for the .INX and .DSF files in directory 20110601.
APPENDIX F: TCP/IP PORT SETTINGS USING THE FIREWALL APPENDIX F TCP/IP Port Settings Using the Firewall If there is a firewall between the DVR and the PCs on remote sites running the DIGIOP™ Remote Manager software, you must open ports to allow communications. The tables below contain TCP/IP port settings and router port forwarding settings: Table 4.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING APPENDIX G Server Hardware Troubleshooting If you have problems with your system, check the following information. For additional questions, please contact DIGIOP™ Support at 1.877.972.2522. G.1 Dell Optiplex XE hardware common error indications POWER BUTTON LIGHT CODES The diagnostic lights give much more information about the system state, but legacy power light states are also supported in your computer. The power light states are shown in following table.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Code Cause 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 1-3 Video Memory Test failure 1-3-1 through 2-4-4 Memory not being properly identified or used 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING NOTE Light Pattern After the computer completes POST, all four lights turn off before booting to the operating system. Problem Description Troubleshooting Steps The computer is in a normal off condition or a possible pre-BIOS failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. Plug the computer into a working electrical outlet If the problem persists, contact Dell.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Light Pattern Problem Description Troubleshooting Steps Another failure has occurred. Ensure that all hard drive and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Code Cause 3-4-2 een retrace failure 3-4-3 Search for video ROM failure 4–2–1 No time tick 4–2–2 Shutdown failure 4–2–3 Gate A20 failure 4–2–4 Unexpected interrupt in protected mode 4–3–1 Memory failure above address 0FFFFh 4–3–3 Timer-chip counter 2 failure 4–3–4 Time-of-day clock stopped 4–4–1 Serial or parallel port test failure 4–4–2 Failure to decompress code to shadowed memory 4–4–3 Math coprocessor test failure 4–4–4 Cache test f
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs 56 Power Button LED www.digiop.com Problem Description Troubleshooting Steps A possible system board failure has occurred. Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. A possible system board, power supply, or peripheral failure has occurred. Power off computer, leaving the computer plugged in.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps The computer is in a normal on condition. The diagnostic lights are not lit after the computer successfully boots to the operating system. Ensure that the display is connected and powered on. A possible processor failure has occurred. Re-seat the processor. Memory modules are detected, but a memory failure has occurred.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Some other failure has occurred. Ensure that the display/monitor is plugged into a discrete graphic card. Ensure that all hard drives and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Error Message Description Hard-disk drive configuration error The hard drive failed initialization. Hard-disk drive controller failure The hard drive failed initialization. Hard-disk drive failure The hard drive failed initialization. Hard-disk drive read failure The hard drive failed initialization. Invalid configuration information-please run SETUP program The computer configuration information does not match the hardware configuration.
APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Error Message Description Seek error The operating system cannot find a specific track on the floppy disk or hard drive. Shutdown failure A chip on the system board might be malfunctioning. Time-of-day clock stopped The battery might be dead. Time-of-day not set-please run the System Setup program The time or date stored in System Setup does not match the computer clock. Timer chip counter 2 failed A chip on the system board may be malfunctioning.
APPENDIX H: SYSTEM TROUBLESHOOTING APPENDIX H System Troubleshooting H.1 Unit does not power up Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits could have on overcurrent protection and supply wiring.
APPENDIX H: SYSTEM TROUBLESHOOTING H.3 Auto Reboot occurs when the Server is running Unit auto reboots from within the Server software: • • • • • • • • • Check all camera signals. The voltage should be 1.0 - 1.5 volts from peak to peak. Make sure the capture card is detected by the unit and that the drivers are properly installed. Unplug all camera signals from the system and monitor for up to several hours. Check the Event Log for references to the root cause of the error.
APPENDIX H: SYSTEM TROUBLESHOOTING • • Check the Dell diagnostic lights for the associated hardware reference (see tables above in this guide). If more assistance is required, DIGIOP™ Support must open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. A replacement part may also be sent. If all these items have been checked and the problem still cannot be solved in the field, contact DIGIOP™ Support at 1.877.572.2522.
APPENDIX I: RECOVERING A LOST PASSWORD APPENDIX I Recovering a Lost Password If an administrative password is lost, this procedure lets you reset the password. 1. Attach a keyboard to the system. You must have an external keyboard to perform this procedure. NOTE 2. If you need to attach a PS2 keyboard, (1) shut down the system, (2) attach the keyboard, and then (3) restart the system.
APPENDIX J: DATA SERVER STREAMS APPENDIX J Data Server Streams The DIGIOP™ Data Server includes several preset data steams. Each data stream includes parameter settings that are displayed and usually setup when the stream is added to the server. This appendix defines the parameter settings for those streams. Black Analytics This data stream captures digital analytics information from DIGIOP™ Black cameras. The analytics can provide counts of traffic entered and traffic exited.
APPENDIX J: DATA SERVER STREAMS Parameter settings: • • • Name – Name assigned to the device. This name will appear as an item under the data server in the left frame. Listen Port – The port through which DIGIOP™ Control will receive data from the device. The IP address of the NVR/hDVR is configured in the device. Associated Resources – Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event.
APPENDIX J: DATA SERVER STREAMS • • • Listen Port – (for TCP connection type) the port through which the NVR/hDVR will receive data from the Gilbarco device. The IP address of the NVR/hDVR is configured in the device. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity – (for Serial connection type) Settings of the Gilbarco device serial port that is connected to the NVR/hDVR serial port. Associated Resources – Associated resources are used to configure fraudulent exception transactions.
APPENDIX J: DATA SERVER STREAMS NCR Cash Register Select this option for data stream capture from NCR® cash registers. Parameter settings: • • • Name – Name assigned to the cash register. This name will appear as an item under the data server in the left frame. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity – Settings of the cash register serial port that is connected to the NVR/hDVR serial port.
APPENDIX J: DATA SERVER STREAMS Parameter settings: • • • • • • Name – Name assigned to the cash register. This name will appear as an item under the data server in the left frame. Data Format – Select the Standard option unless notified by DIGIOP™ Inc. TCP or Serial – Option to receive data through a TCP/IP or Serial interface. Listen Port – (for TCP connection type) the port through which the NVR/hDVR will receive data from the cash register.
APPENDIX K: CREATE RULE APPENDIX K Create Rule A rule is an action for a device that triggered. To setup a rule: 1. Click the Data Server icon in the left frame, then click New. 2. Click the New Rule link. 70 www.digiop.
APPENDIX K: CREATE RULE 3. In the Name field, assign a Name to identify the rule. 4. In the Schedule field, open the drop-down list and select one of the options to determine when the rule is executed. 5.
APPENDIX K: CREATE RULE Parameter settings: —— —— —— —— Name – Assign an appropriate name for the upload. Location ID – Store number or register data ID. FTP Server – FTP server address. Username/password – Username and password for access to the FTP server. Digital Output This action activates a control relay for a specific duration. Parameter settings: —— —— —— Name – Assign an appropriate name to these action settings.
APPENDIX K: CREATE RULE Parameter settings: —— —— —— —— —— —— —— Name – Sender name. SMTP Server – Email SMTP server address. Username/password – Username and password for access to the SMTP server. From – Sender email address. Email Recipients – List of recipients email addresses. Each email address is separated by a semicolon (;). Subject – Subject line of the email. Body – Message body of the email. Recorder/Camera Digital Output This action activates a control relay for a specific duration.
APPENDIX K: CREATE RULE To setup the parameter for this action, please contact DIGIOP Support. 74 www.digiop.
APPENDIX L: WARRANTY APPENDIX L Warranty Information Warranty information about your system may be found at: www.digiop.com Click the SUPPORT button, then select Warranty Information.
