User manual
31H.264 Network Video Encoder
APPENDIX A: TROUBLESHOOTING
To force the encoder to the factory network settings:
1. Disconnect the power (adapter) from the encoder.
2. While pressing and holding down the reset button, power on the encoder.
3. Release the Reset button 5 seconds after applying power.
4. Wait for the encoder to reboot.
A.3 Check rmware version
Firmware is software embedded in the encoder that determines many of its features and functionality. The current rmware version
number in your encoder can be found by:
1. Connect to your encoder with ID.
2. Click SETUP and log into the encoder. The rmware version is shown on the Basic Conguration screen.
A.4 Support
If you cannot resolve an issue, please contact the DIGIOP Support at 1.877.972.2522 for assistance. When you contact support,
please provide the server reports, log le and a brief description of the problem, if possible.
• To generate server reports, enter the following into the IE address eld:
https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list
- and -
https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list
where <IP ADDRESS> is the IP address of your encoder. The server report contains important information about the device, as
well as a list of the current parameters.
• To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security information
when required:
SETUP > Maintenance > System Log > LOG LIST
Click the name of the Log List of interest to open the le.