User manual

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APPENDIX A: TROUBLESHOOTING
APPENDIX A
Troubleshooting
A.1 Reboot camera
NOTE
The reboot process lasts about 2 minutes, during which time the camera will not respond to the IPAdmin Tool or transmit video to
a web browser
The camera can be rebooted in two ways:
• Using the IPAdmin Tool:
a. Start the IPAdmin Tool.
b. Find the entry for the camera you want to reboot and click it to select (highlight) it.
c. Click the Reboot button and enter the administrator ID and PW.
d. Click Refresh to re-discover the camera.
• Using the reset button on the camera:
a. Press and hold the reset button on the camera for 5 seconds.
b. Click Refresh to re-discover the camera.
A.2 Set camera to factory default network settings
The camera network settings can be forced to the factory default values:
Network settings acquired through DHCP on networks with DHCP
- OR -
Network settings forced to the following on networks were a DHCP server cannot be found:
— IP address – reset to 192.168.0.100
— Subnet mask – reset to 255.255.0.0
— Gateway – reset to 192.168.0.1
— User ID – reset to root
— Password – reset to pass