Instruction manual

Troubleshooting24
Error Possible Causes Solutions
• Hard drive is full and the
unit is no longer
recording.
• Overwrite is not
enabled.
• From the Main Menu, select General.
Beside HDD Full, select Overwrite.
Click OK to save settings. This enables
the system to continuously record by
overwriting data once the hard drive is
full.
• Mouse not detected by
system.
• Mouse cable is not
firmly connected to the
system.
• Firmly connect the mouse cable to the
system.
• Mouse is not con-
nected to the system.
• System needs to be
reset.
• Re-connect the power cord to restart
the system.
• My system does not
seem to be recording.
• Recording may be
disabled.
• Right-click in live view, and click Record.
Ensure that each channel is set to
Schedule or Manual. If schedule is se-
lected, make sure schedule settings are
correct under Setting>Schedule.
ATTENTION: For security, it is highly
recommended to keep Continuous Re-
cording ON at all times.
24.1 Remote Connectivity Troubleshooting
Error Possible Causes Solutions
• Cannot connect to the
NVR over the Internet.
• Ports not forwarded. • Port forward the HTTP port (default: 80)
and Client port (default: 35000).
• DDNS Setup not
completed.
• Register for a DDNS account. For de-
tails, see 20 Setting Up DDNS Service,
page 111.
• Ports are blocked by In-
ternet Service Provider
(ISP).
• Some ISP’s block port 80. Reassign the
HTTP port to anything above 1026. Re-
complete port forwarding using the
newly assigned port.
• Multiple routers in-
stalled in local network.
• If you have multiple routers, additional
setup may be required. For details, see
19.2.7 Configuring Multiple Routers,
page 109.
• Could connect to system
previously, but no longer
can.
• NVR internal IP ad-
dress has changed.
• This can occur if your router resets due
to power failure. Set up a fixed IP ad-
dress for your NVR. For details, see
14.2.7 Configuring DHCP or Fixed IP
Address, page 33.
• Cannot connect to the
NVR using a smart-
phone or tablet.
• IP address used from
outside local network.
• Use the DDNS address to connect to
the NVR using a mobile application (e.g.
tomsmith.myddns-flir.com).
• Router is blocking
DDNS connection from
internal network.
• Turn off WiFi connection and attempt to
connect using 3G or mobile network.
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