Instruction manual

111
Troubleshooting
Remote Connectivity Troubleshooting
Error Possible Causes Solutions
• Cannot connect to
the NVR over the
Internet
• Ports not forwarded • Port forward the HTTP port (default: 80) and Client
port (default: 35000)
• DDNS Setup not completed • Register for a DDNS account. For details, see
“Appendix D: Setting Up DDNS Service” on page 98
• Ports are blocked by Internet
Service Provider (ISP)
• Some ISP’s block port 80. Reassign the HTTP port
to anything above 1026. Re-complete port
forwarding using the newly assigned port
• Multiple routers installed in
local network
• If you have multiple routers, additional setup may
be required. For details, see “Configuring Multiple
Routers” on page 95
• Could connect to
system previously,
but no longer can
• NVR internal IP address has
changed
• This can occur if your router resets due to power
failure. Set up a fixed IP address for your NVR. For
details, see “Configuring DHCP or Fixed IP Address”
on page 25
• Cannot connect to
the NVR using a
smartphone or tablet
• IP address used from outside
local network
• Use the DDNS address to connect to the NVR
using a mobile application (e.g.
tomsmith.myddns-flir.com)
• Router is blocking DDNS
connection from internal network
• Turn off WiFi connection and attempt to connect
using 3G or mobile network