Instruction manual

109
Troubleshooting
TROUBLESHOOTING
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error Possible Causes Solutions
• NVR is not receiving
power, or
is not
powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Cables are connected, but NVR
unit is
not receiving sufficient
power
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(
such as an electric calculator or phone
charger)
• There is no picture
on sel
ected channels
/ camera picture is
not being displayed
• PoE power adapter is not
connected
• Make sure the 48V DC power adapter is connected
to the NVR or the cameras will not receive power
from the PoE Ports
• Camera cables are loose or
have become disconnected
• Disconnect and reconnect the cable at the NVR
and at the camera
• Try moving the camera to another channel or use
another cable
• If your cameras are not using PoE, make sure they
are using the correct power source according to the
specifications provided by the manufacturer
• Camera/NVR connection to
LAN
has become interrupted
• Make sure your cameras are connected to the
same LAN as the NVR
• Make sure any routers or switches in between the
NVR and IP cameras are powered on
• Remote control is
n
ot detected by the
system
• Batteries in the remote control
are drained
• Install 2 fresh AAA batteries in the remote control
• There are no batteries in the
re
mote control