Troubleshooting guide

23
Licenses
Q: Why are plugins listed for which I don’t have a license?
A: All MRSG-compatible plugins are present by default when installing Waves.
Q: How do I remove unlicensed plugins from the Insert list?
A: Please consult the console owner before taking any of the actions below:
1. Go to the Plug-ins V9 folder.
4. Mac: Applications > Waves > Plug-Ins V9
5. PC: C:\Program Files(x86)\Waves\Plug-Ins V9
2. In this location, create an Unused Plugins folder.
3. Move the unlicensed plugin files to the Unused Plugins folder.
Do not delete DLA, IDR, MultiRack, WavesLib or MultiRackLib (if listed).
Q: What should I do if I get an authorization prompt stating that I don’t have a license to use a
certain plugin?
A: First, log into your Waves online account to view which licenses and version you own. Launch
the Waves Licenses Center and make sure the licenses appear on a connected device.
Q: What should I do if the USB flash drive holding my V9 licenses is damaged or lost?
A: Open the Waves License Center on a computer connected to the internet and use the
“Recover Licenses” option to re-activate your license to a new device.
Q: Some of my plugins are grayed out when I load a session.
A: Right-click on the plugin and select “Enable Plugin.”