Troubleshooting guide

IO: MGB/MGO

Sample Rate

If the sample rate appears as N/A, this may be for the following reasons:

• MGB/MGO is not assigned.

• If MGB/MGO is assigned but appears as N/A, the unit is not properly connected to the

network or power supply.

To resolve this issue, take one of the following steps:

• If the MGB/MGO Status is On, assign the device. It should be functional now.

• If the MGB/MGO Status is not On, unassign the MGB/MGO and click Refresh.

• If the MGB/MGO appears as Not Compatible, click Update. Once the firmware update is

complete, you will be prompted to restart the MGB/MGO unit. Disconnect and reconnect

its power supply.

If MGB/MGO has disappeared from the list, this may be for one of the following reasons:

• Ethernet cable is disconnected from MGB/MGO or switch.

• Ethernet cable is disconnected from host or switch.

• Ethernet cable is defective.

• Network switch is turned off.

• Network switch is not compatible (switch does not have 1GB connection):

please refer to

Appendix C: SoundGrid-Compatible Switches.

• Ethernet cable is not compatible (not Cat 5e or Cat 6).

• Ethernet cables are too long:

please refer to Appendix D: Ethernet Cables for SoundGrid

Systems.

• The MGB/MGO power supply is not connected properly or defective.

• MGB/MGO unit is defective.

If all else fails, use the Reset option for the MGB/MGO unit:

please refer to Appendix B: How to

Reset the MGB/MGO.