Troubleshooting guide

3. If you see the SoundGrid network NOT found message, and Local LAN Port is already

set to the LAN port connected to your SoundGrid network, check the following:

a. If Link Status is UP and Link Speed is 1000 Mbps, this means that the I/O and the

SoundGrid server are disconnected.

b. If Link Status is DOWN and Link Speed is N/A, this may be for one of the

following reasons:

i. The switch is turned off or not compatible –

please refer to Appendix C:

SoundGrid-Compatible Switches.

ii. The Ethernet cable is disconnected or defective on the console (host)

computer.

iii. Some or all cables may be too long or not compatible –

please refer to

Appendix D: Ethernet Cables for SoundGrid Systems.

If the SoundGrid Preferences are set correctly and the issue persists, check the SoundGrid

Inventory window next.

SoundGrid Inventory

Go to Audio > SoundGrid Inventory.