Waves MultiRack SoundGrid V9.
Table of Contents 1. Introduction ......................................................................................................................... 3 2. Components Required for Establishing a MultiRack SoundGrid System .............................. 4 3. Proper System Configuration............................................................................................... 6 4. Troubleshooting ..................................................................................................
1. Introduction The objective of this document is to help you troubleshoot Waves MultiRack SoundGrid for MADI-enabled consoles. This guide is written under the assumption that you have read and followed the setup instructions available on our website before attempting to fix your problem. This guide is divided into five major sections: 1. Illustration of a functioning SoundGrid system 2. Guide to resolving problems with a non-functioning SoundGrid System 3.
2. Components Required for Establishing a MultiRack SoundGrid System • DiGiGrid MGO/MGB – The DiGiGrid MGB/MGO interfaces let you plug any MADIenabled console. • • MGB (coaxial): http://www.digigrid.net/portfolio/mgb/ • MGO (optical): http://www.digigrid.net/portfolio/mgo/ Waves-qualified SoundGrid server: A multi-core PC used for real-time audio processing. See a list of Waves-qualified Servers in Appendix A: Servers.
3. Proper System Configuration This section displays the basic windows and settings of an operational Waves MultiRack SoundGrid system. To establish a proper system configuration, follow the setup instructions below, which are also available online on our Downloads page: 1. Launch the MultiRack SoundGrid application. 2. Go to the Preferences window. a. PC – File > Preferences b. Mac – MultiRack SoundGrid > Preferences 3.
4. Plug-in Manager Tab Settings: The plugin version you intend to use and have licenses for is checked. 5.
SoundGrid Inventory Settings: Sample Rate: Matches the state of the console. Network and Driver Latency: Correct settings depend on the server in use; driver latency depends on the driver (host computer). IO: MGB or MGO is assigned and status is On. MR: MultiRack is assigned and status is On. SG Server/s: Assigned and status is On.
4. Troubleshooting If the message ERR appears in the MultiRack SoundGrid status window at any point after MultiRack SoundGrid has loaded, take the following steps to inspect all settings and system components: SoundGrid Preferences 1. Go to the Preferences window. PC: File > Preferences Mac: MultiRack SoundGrid > Preferences 2. If you see the SoundGrid network NOT found message, and Local LAN Port is set to None, open the dropdown menu and set it to the LAN port connected to your SoundGrid network.
3. If you see the SoundGrid network NOT found message, and Local LAN Port is already set to the LAN port connected to your SoundGrid network, check the following: a. If Link Status is UP and Link Speed is 1000 Mbps, this means that the I/O and the SoundGrid server are disconnected. b. If Link Status is DOWN and Link Speed is N/A, this may be for one of the following reasons: i. The switch is turned off or not compatible – please refer to Appendix C: SoundGrid-Compatible Switches. ii.
IO: MGB/MGO Sample Rate If the sample rate appears as N/A, this may be for the following reasons: • MGB/MGO is not assigned. • If MGB/MGO is assigned but appears as N/A, the unit is not properly connected to the network or power supply. To resolve this issue, take one of the following steps: • If the MGB/MGO Status is On, assign the device. It should be functional now. • If the MGB/MGO Status is not On, unassign the MGB/MGO and click Refresh.
SoundGrid Servers Once you’ve confirmed that the I/O is functioning properly and is not the cause of the problem, check the SoundGrid server/s: 1. If SG Server Status is On, assign the device. It should be functional now. 2. If the SG Server Status is N/A, unassign it and press Refresh. 3. If SG Server appears as Not Compatible, press Update. Once the firmware update is complete, the server will automatically restart and the Server Status will be On. Next, assign SG Server to 1.
SoundGrid Connections Go to Audio > SoundGrid Connections. 1. Make sure that the following connections are set up properly: a. Source MGB/MGO (1-128) to Destination MultiRack (1-128). b. Source MultiRack (1-128) to Destination MGB/MGO (1-128). 2. Turn individual connections On.
5. How Do I Know Which Version Is Installed? Which version of MultiRack SoundGrid is installed is noted in the loading screen when you launch the MultiRack SoundGrid application. There are two other ways to determine which version is installed: 1. Go to the About window in the MultiRack SoundGrid application. • Windows: Go to Help > About • Mac: Go to MultiRack SoundGrid > About 2.
On Mac computers, if a plugin added to the latest installer is missing, simply run the latest installer from our website and it will update your plugins. The images below illustrate how hovering the mouse over a component in the Inventory window displays the current firmware version installed. (It is not possible to see this information if your firmware is listed as incompatible.) 1. Hovering mouse over SoundGrid Servers to view firmware version: 2.
6. What Is Installed? After you run both the MultiRack application and the plugin installers, files will automatically be placed in their designated locations as listed below. Do not move files manually.
7. Physical Connection The basic connections are illustrated in the image below: Switch A 1GB switch is required due to the amount of information flowing between the I/O and the servers. Insufficient link speed of various components will result in missing or N/A listings within the Inventory window. You can determine the link speed by looking at the indicators on the switch itself. There are indications on the Ethernet ports as well.
address and port name. When you select the proper port and all components are connected and recognized, the message “SoundGrid Network Found” will be displayed. 2. Control: Midi Control the MultiRack SoundGrid via your iLive serface. 3. Plug-in Manager: Please note: MultiRack V9.7 supports V9 plugins only.
Rescan Present Licenses When you prepare a session and are routing without licenses, the plugin does not process audio, but you can still assign inserts and FX and load the plugin. To enable a disabled plugin: • Connect your USB flash drive (V9). • Go to the Edit menu and click on “Rescan Present Licenses.” All disabled plugins will be enabled. • You can re-enable plugins individually by right-clicking on any disabled plugin and choosing the Enable option from the menu.
Sample Rate: This field displays the sample rate. MultiRack SoundGrid is slaved to the console’s sample rate at all times, and this field cannot be edited. Sample rate information is derived through the M-Waves I/O. If the I/O is faulty, disconnected, unrecognized, or unassigned, the Sample Rate field will display N/A. Network Latency: The network latency value (40, 56, 80 or 96 at 48 kHz; 80, 112, 160 or 192 at 96 kHz) sets the buffering delay used by the processing SoundGrid server.
8. FAQs Installation Q: How do I know if I have the latest version of Waves on my system? A: Refer to “How Do I Know Which Version Is Installed?” Q: How do I update only MultiRack SoundGrid on my system? A: Visit the www.waves.com download page for MultiRack. A separate MultiRack SoundGrid installer is available. Q: A new plugin has been released and I have updated my license. How do I install only this new plugin on my MultiRack SoundGrid? A: Visit the www.waves.com download page for MultiRack.
Q: What should my Network Latency be set to? A: Network Latency refers to the processing latency. In general, lower settings will reduce the latency. However, keep in mind that lower latency settings will result in higher CPU loads.
Licenses Q: Why are plugins listed for which I don’t have a license? A: All MRSG-compatible plugins are present by default when installing Waves. Q: How do I remove unlicensed plugins from the Insert list? A: Please consult the console owner before taking any of the actions below: 1. Go to the Plug-ins V9 folder. 4. Mac: Applications > Waves > Plug-Ins V9 5. PC: C:\Program Files(x86)\Waves\Plug-Ins V9 2. In this location, create an Unused Plugins folder. 3.
9. Appendices Appendix A: Servers Waves SoundGrid Extreme Server System Description Waves SoundGrid Extreme Server RAM Motherboard LAN Card 8 GB ASUS Rampage IV Gene OnBoard Intel The benchmarks below are for general reference, illustrating how many racks and plugins can be run on this particular server. The following plugins were used for these tests: C4 Multiband Compressor, SSL E-Channel, IR-Live, and L3 Multimaximizer.
Waves SoundGrid Server One System Description RAM Motherboard LAN Card Waves SoundGrid Server One 4GB Gigabyte GA-H81 AddOn The benchmarks below are for general reference, illustrating how many racks and plugins can be run on this particular server. The following plugins were used for these tests: C4 Multiband Compressor, SSL E-Channel, H-Delay, and TrueVerb. Each rack was fully loaded with a specific plugin until maximum load was reached. M-Waves cards were used as audio interfaces in these tests.
Waves SoundGrid Impact Server System Description RAM Motherboard LAN Card Waves SoundGrid Impact Server 2GB Gigabyte GA-H81N Realtek RTL8111E The benchmarks below are for general reference, illustrating how many racks and plugins can be run on this particular server. The following plugins were used for these tests: C4 Multiband Compressor, SSL E-Channel, H-Delay, and TrueVerb. Each rack was fully loaded with a specific plugin until maximum load was reached.
Waves SoundGrid Compact Server System Description RAM Waves SoundGrid Compact Server 1GB Motherboard LAN Card Intel® Desktop Board Realtek 8111E Gigabit D525MW The benchmarks below are for general reference, illustrating how many plugin racks and plugins can be run on this particular server. The following plugins were used for these tests: C4 Multiband Compressor, SSL E-Channel, H-Delay, and TrueVerb. Each rack was fully loaded with a specific plugin until maximum load was reached.
Appendix B: How to Reset the MGB/MGO DiGiGrid MGB and MGO units have a reset button. Resetting the device will bring it back to its factory settings. The settings will then need to be updated, via the Inventory window, to work with the current SoundGrid configuration. Follow these instructions to reset your DiGiGrid MGB or MGO unit: 1. Disconnect the MGB/MGO power cable from the DC power input. 2. Hold down the Reset button and plug the MGB/MGO power cable back into the DC power input.
Appendix C: SoundGrid-Compatible Switches Since Waves SoundGrid is an Ethernet-based protocol, it requires a network switch to connect all its components. For proper functioning, you will need to use a gigabit switch that supports jumbo frames.
Appendix D: Ethernet Cables for SoundGrid Systems Consult this section to learn which cables and cable lengths can be used to connect the following components of a SoundGrid system: • I/Os: o Waves I/O card for DiGiCo o WSG-Y16 card for Yamaha o M-Waves card for Allen & Heath (features an integrated 3-port switch) o DiGiGrid MGB (coaxial) or MGO (optical) MADI interfaces • SoundGrid Servers (SGS): http://www.waves.com/live-sound/soundgrid-servers. • Switches: Use only compatible switches.
A Note on Using Joints (Cable Extenders) Joints or cable extenders should be used with care, as some models do not have electrically connected shielding, and using these might cause problems in areas with interference. Total cable length, including the joint, may not exceed the above maximal cable length per node. Note: We have tested the above cables with only one joint per line. More joints can possibly be used, but this scenario has not been tested.
Appendix E: Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 6 is the latest Internet protocol that needs to be turned on for the SoundGrid server to work. IPv6-related issues may occur under two circumstances: 1. SoundGrid server is assigned and status is N/A: 2. SoundGrid server is not assigned and status is ON: To resolve these issues, follow the instructions below: Windows: 1. Go to the Control Panel > Network Connections window. 2.
Mac: Note: The instructions below refer to OSX 10.6.8 (Snow Leopard) or lower. In higher OSX versions, IPv6 is automatically on. 6. Go to System Preferences > Network. 1. Choose the network adapter you are using for your SoundGrid network, and click on “Advanced.” 2. Open the Configure IPv6 dropdown menu, and change the setting to “Automatically.
Appendix F : Compatible Plugins & Latency Chart Certain Waves plugins need to buffer the audio in order to process, resulting in what is known as latency. The table below indicates how much latency (in samples) is produced by each Waves plugin.
DeEsser 0 0 Doppler 0 N/A Doubler 0 0 Dugan Automixer Eddie Kramer Bass Channel Eddie Kramer Effects Channel Eddie Kramer Guitar Channel Eddie Kramer Vocal Channel Enigma 0 44.1 kHz: 493 48 kHz: 500 44.1 kHz: 410 48 kHz: 417 0 64 149 0 0 88.2 kHz: 602 96 kHz: 618 88.
Kramer Master Tape 48 kHz: 64 96 kHz: 128 Kramer PIE Compressor 0 0 L1 Ultramaximizer 64 128 L2 Ultramaximizer 64 128 L3 Multimaximizer 48 kHz: 3840 96 kHz: 7680 L3 Ultramaximizer 48 kHz: 3840 96 kHz: 7680 L3-LL Multimaximizer 64 128 L3-LL Ultramaximizer 64 128 2679 5360 2047 4095 Linear Phase Multiband 48 kHz: 3840 96 kHz: 7680 LoAir 0 0 Maserati ACG Maserati B72 Maserati DRM Maserati GRP MaxxBass 64 68 1 44.1 kHz: 621 48 kHz: 629 197 1 44.
OneKnob Phatter 0 0 OneKnob Pressure 0 0 OneKnob Wetter PAZ Analyzer 0 0 0 0 PS22 Split / X-Split 4 4 PS22 Spread 2 2 Q10 0 0 REDD.17 0 0 REDD.
V-EQ3 / V-EQ4 0 0 Vocal Rider 0 0 WNS Waves Noise Suppressor 0 0 WLM Loudness Meter 0 0 W43 Noise Reduction 0 0 38
10. Contact Waves Tech Support Email Tech Support Phone: 1-865-909-9200, ext. 1 Fax: 1-901-328-6358 Monday–Thursday: 4:00 am–Midnight (EST) Friday: 9:00 am–Midnight (EST) Saturday–Sunday: 11:00 am–6:00 pm (EST) Saturday: Urgent live sound requests only, also via VIP line +1-865-909-9277 Waves Tech Support is reserved for customers whose products are currently covered by the Waves Update Plan.
