Specifications

Appendix D: Troubleshooting
61
Before You Call Digidesign
Technical Support
Register Your System
Register your purchase immediately after reviewing the
Digidesign Registration Information Card included
with every Pro Tools system. Registering your purchase
is the only way you become eligible to receive compli-
mentary technical support and future upgrade offers.
Registering is one of the most important steps to com-
plete as a new user.
Use Digidesign Resources
In addition to the printed and PDF versions of Pro Tools
guides, your system includes the following sources of
information:
Read Me Files These contain late-breaking information
and known issues pertaining to Pro Tools software and
hardware configurations. Read Me files are installed in
Documentation folder when you install Pro Tools.
Answerbase This is a database of common problems and
DAE errors, and their solutions based on the latest infor-
mation from Digidesign Technical Support. This data-
base is installed in the Digidesign folder when you in-
stall Pro Tools. Answerbase is also available on the
Digidesign website (www.digidesign.com).
Website (www.digidesign.com) This is your best online
source for information to help you get the most out of
your Pro Tools system.
Gather Important Information
Digidesign wants to help you resolve problems as
quickly and efficiently as possible. If you have the fol-
lowing information handy when you contact Technical
Support, it will make the diagnosis of your problem eas-
ier. Take a few minutes to collect the following basic in-
formation:
System Information
Computer
• Make, model, processor speed
• Amount of system RAM
• Operating system (version of Windows or Mac OS)
• Any Drivers, Disk Utilities, or other system-related
applications you may have installed
Digidesign Hardware
• Type of cards, interfaces, or peripherals
Hard Drives
•Make, Model
• Drive size (GB)
• Drive speed (RPM)
• Drive type (SCSI, FireWire, IDE/ATA)
• Utility used to format the drive
• Number and size of partitions on the drive
Digidesign Software
• Pro Tools software version
• Plug-in versions
• Other Digidesign software
• Additional plug-ins from Digidesign Development
Partners