User`s guide

Appendix B: Troubleshooting 29
appendix b
Troubleshooting
Machine Not Recognized
Problem
The session was saved with MachineControl,
but now opens without it being selected in the
Transport window. When opening a session
saved with MachineControl, a dialog warns
there were “problems initializing Machine-
Control.” When spotting a region, the “Capture
Machine Time” button is dimmed.
Possible Solutions
◆ Open the Peripherals dialog (Setups menu)
and confirm that the correct port is chosen for
MachineControl. Verify that the correct serial
port is chosen in the Serial Port dialog (Setups
menu). Make certain that the 9-pin serial cable
is connected at both ends.
◆ If you are using the “Through” port on a MIDI
interface, make sure that it is switched to
“Through” and is powered on. To rule out a
problem with the connection, remove the MIDI
interface and connect the machine directly to
the computer (unless the MIDI interface is being
used for LTC-to-MTC conversion).
◆ Verify that the machine and any V-LAN inter-
faces are powered on. Try opening the Serial
Ports dialog, reset the machine port and closing
the dialog (doing this causes Pro Tools to scan
the serial port for V-LAN or 9-pin).
◆ Make certain that a Digidesign-approved ca-
ble is being used for Sony 9-Pin applications. Do
not use a standard modem cable.
Pro Tools Transport Not
Controlling Machine
Problem
Though the MachineControl dialog indicates
that Pro Tools recognizes the machine, nothing
happens when you use the Transport in
Pro Tools (the machine doesn’t respond to com-
mands). When spotting a region using the
“Capture Machine Time” button, an incorrect
time is entered.
Possible Solutions
◆ Most machine controllable transports need to
be placed in a “Remote” or “Ext” mode to allow
them to be slaved to other devices. Verify that
the device is in this mode. Refer to the docu-
mentation that came with your device for more
information on Remote and Local modes.
◆ In the Transport window, check the status of
the “Transport = Pro Tools” or
“Transport = Machine” setting.
◆ If the machine protocol is V-LAN and there
are multiple machines on the V-LAN network,
choose Setups > Machine Setup and verify that
the correct machine is selected in the pop-up
menu.