Specifications

Appendix B: Troubleshooting 37
appendix b
Troubleshooting
Installation
Problem:
MachineControl options are not available in
Pro Tools.
Possible Solution:
Make sure MachineControl is installed and au-
thorized correctly (see Chapter 2, “Installing
and Configuring MachineControl.”)
Machine Not Recognized
Problem:
The session was saved with MachineControl,
but now opens without it being selected in the
Transport window. When opening a session
saved with MachineControl, a dialog warns that
there were “problems initializing MachineCon-
trol.” When spotting a region, the “Capture Ma-
chine Time” button is grayed out.
Possible Solutions:
◆ Choose Setups > Peripherals, click the Ma-
chine Control tab, and confirm that the correct
9-Pin Serial port is chosen for your Machine-
Control operating mode. Make certain that all
cables are securely connected at both ends.
◆ Verify that the machine and any V-LAN inter-
faces are powered on. Choose Setups > Peripher-
als, click the Machine Control tab. Reset the 9-
Pin Serial port, and close the dialog. This causes
Pro Tools to scan the serial port for V-LAN or 9-
pin devices.
Pro Tools Transport Not
Controlling Machine
Problem:
Though the MachineControl dialog indicates
that Pro Tools recognizes the machine, nothing
happens when you use the transport in
Pro Tools (the machine doesn’t respond to com-
mands). When spotting a region using the
“Capture Machine Time” button, an incorrect
time is entered.