User guide

Pro Tools|HD User Guide102
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers Screen saver software should be
completely disabled on your computer before
running Pro Tools.
Power Saver Features Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.
Before You Call Avid
Customer Success
Register Your System
Register your purchase immediately after re-
viewing the Registration Information Card in-
cluded with every Pro Tools system. Registering
your purchase is the only way you become eligi-
ble to receive information about technical sup-
port and future upgrade offers.
Gather Important Information
Avid wants to help you resolve problems as
quickly and efficiently as possible. If you have
the following information handy when you
contact Customer Success (technical support), it
will make the diagnosis of your problem easier.
Take a few minutes to collect the following basic
information:
System Information
Computer
• Make, model, processor speed
• Amount of system RAM
• Operating system (version of Windows or
Mac OS)
• Any Drivers, Disk Utilities, or other system-
related applications you may have installed
Hardware
• Type of cards, interfaces, or peripherals
• Where the cards are installed
• PCIe card order in computer or chassis
• Interfaces connected to each card
Hard Drives
• Make, Model
•Drive size (GB)
• Drive speed (RPM)
• Drive type (SCSI, FireWire, IDE/ATA)
• Utility used to format the drive
• Number and size of partitions on the drive
Software
• Pro Tools software version
• Plug-in versions
•Other Avid software
• Additional plug-ins from Avid Develop-
ment Partners