User guide

Appendix F: Troubleshooting 101
Identifying Pro Tools|HD Cards with
DigiTest
You can use DigiTest to identify which cards are
in which slots in your system. This is especially
useful if you have multiple Pro Tools|HD cards
of the same type installed in your system.
To identify Pro Tools|HD cards with DigiTest
1 Quit Pro Tools if it is running.
2 Locate and double-click the DigiTest icon on
your hard drive.
DigiTest opens and lists the supported cards it
finds in your system.
3 Open your computer case or expansion chas-
sis so you can see the top edge of the cards in-
stalled in your system.
4 In the DigiTest window, select the ID check
box next to a card name. The green LED near the
top edge of the corresponding card flashes.
Viewing Card Information with DigiTest
DigiTest can display identifying information
such as serial number, date of manufacture, and
firmware ROM version for each card in your sys-
tem. This information is useful if you need to
contact Avid Technical Support about your
Pro Tools hardware.
To display information for a card in your system:
1 Quit Pro Tools if it is running.
2 Locate and double-click the DigiTest icon on
your hard drive.
3 Click the Slot Info tab.
4 Choose a card slot from the pop-up menu.
Updating Audio Peripheral Firmware
with DigiTest
If firmware updates are available for any of your
Pro Tools|HD audio interfaces (HD I/O, HD
OMNI, HD MADI, 192 I/O, 192 Digital I/O,
96 I/O, or 96i I/O), you can use DigiTest to per-
form the update. Within DigiTest, the Firmware
Update page tells you the firmware version for
the selected peripheral and lets you update to a
newer version, if necessary.
To update the firmware in a Pro Tools|HD audio
interface:
1 Quit Pro Tools if it is running.
2 Locate and double-click the DigiTest applica-
tion on your hard drive.
3 Click the Firmware tab.
4 Choose a card slot from the pop-up menu. If
any Pro Tools|HD audio interfaces are con-
nected to the card, the Primary or Secondary op-
tions will become available in the HD Peripheral
section of the Firmware page.
If any connected interfaces are not recognized,
check the connections and power to each inter-
face and click Re-Scan.
5 Under HD Peripheral, select Primary or Second-
ary to view the firmware version for the corre-
sponding interface. The firmware version is
displayed just below the HD Peripheral section
of the Firmware page.
6 If the firmware version is not current, click Be-
gin Update to update the firmware in the selected
audio interface.
The status of the firmware update process is dis-
played in the status area at the bottom of the
Firmware page.
7 After the update process is complete, click Quit
to close DigiTest.