User guide

Appendix e: Troubleshooting 39
Other Hardware
Refer to the manufacturer’s documentation for
operational details.
The most common hardware additions include:
• 1394 (FireWire) cards for Windows systems
(manufacturer, model)
• Expansion Chassis (manufacturer, model,
bridge chip type)
• Video Capture cards (manufacturer, model)
To verify that your hardware is qualified for use
with your Pro Tools system, refer to our website
(www.avid.com).
Other Software
If you are using other audio or video applica-
tions, refer to the manufacturer’s documenta-
tion for operational details.
Make note of any other software that was run-
ning when a problem occurred.
Diagnostic Information
DigiTest
If you run DigiTest, be sure to make a note of
any error codes or messages it generates.
Other Information
Note any DAE errors or other error codes you en-
counter. Additionally, note the ability to repro-
duce the problem under different conditions,
for example, with another session, or after
changing settings (such as the Hardware Buffer
Size).