User guide

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Customer Service
How do I contact the Digistore for a refund, return, exchange or general information about my purchase?
Why should I register my Digidesign products?
How do I register my Digidesign products?
What if I want to buy someone else's gear? Can I register it?
How do I upgrade to Pro Tools 5.1 or Pro Tools LE 5.1?
[26646]
How do I contact the Digistore for a refund, return, exchange or general information about my
purchase?
DigiStore Order Line:
You may call 800-333-2137 option 4 business hours 8:30 AM to 5:00 PM Monday though Friday.
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[6249]
Why should I register my Digidesign products?
Because registering your Digidesign hardware entitles you to tech support for a year after purchase; registering
your software entitles you to tech support for 90 days after purchase and entitles you to receive any free updates
that are released between major software upgrade revisions.
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[6250]
How do I register my Digidesign products?
Fill out the registration card from your "Product Registration & Customer Services Information booklet", make a
copy of it for your own records (very important!), and mail or FAX it in to us. The card is pre-addressed; our FAX
number in the US is 650-856-4275.
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[6251]
What if I want to buy someone else's gear? Can I register it?
Yes. You need to use the Transfer of Ownership Form, which you can download from the Customer Service
Registration section of Support on this website.
Please note that Pro Tools software, except for PowerMix, is not transferrable by itself, since the Pro Tools software
license is tied to the hardware it was originally furnished with. See the form for complete details. There is no cost
for this service.
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[6252]
How do I upgrade to Pro Tools 5.1 or Pro Tools LE 5.1?
You can order the upgrade online at the new DigiStore. You will be sent the upgrade package, with the option to
download the 5.1 installer immediately upon purchase. International customers can purchase the 5.1 upgrade either
through the DigiStore or the Digidesign office or distributor where they are registered.
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DAE
DAE and Pro Tools 5.x Compatibility