User`s guide

Digi International, Inc. User’s Guide
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3 Troubleshooting
3.1 Introduction
This section has troubleshooting FAQs related to the Digi Wi-Point 3G’s setup. The
most common installation problems are related to the IP address. For example, without
the TFTP server IP address, you will not be able to download firmware to the Digi Wi-Point
3G.
IP address management is critical, create a chart to document and validate the IP
addresses of your system.
If the password is lost or forgotten, reset the Digi Wi-Point 3G to default values. The Reset
to Factory Default procedure resets the Digi Wi-Point 3G configuration settings, but does
not change the current firmware. The Forced Reload procedure will erase the current
firmware and configurations, use it with caution to download new software.
3.2 Reset to Factory Default Procedure
Use this procedure to reset the network configuration values, including the Digi
Wi-Point 3G IP Address and Subnet Mask.. The current Digi Wi-Point 3G software will
not be erased. This procedure may be required if the password or the configurations
fail.
When the Digi Wi-Point 3G is working in normal status, press and hold the RELOAD
button until all the indicator lights change to amber. Release the RELOAD button and
press RESET to reboot the Digi Wi-Point 3G. This will restore factory default network
values.