Installation guide
Digi TransPort
®
WR11 Installation Guide
Page 15
Troubleshooting the Digi TransPort WR11 Conguration
This section provides information on resources and processes available for troubleshooting your Digi TransPort
WR11 device.
Troubleshooting Resources for Digi TransPort WR11
There are several resources available to you for support of your Digi product or resolving conguration
difculties at Digi’s Support site, http://www.digi.com/support/. Additional resources are as follows:
1. Digi’s Support knowledge base: http://www.digi.com/support/kbase/.
2. Digi TransPort support documents: http://www.digi/support/documentation/.
3. If the knowledge base or support forums do not have the information you need, ll out an Online Support
Request via: http://www.digi.com/support/login. You will need to create a user account if one is not already
set up.
When submitting a support request, please include a copy of the debug.txt le from the device’s ash. This will
greatly improve the quality of the initial response you receive. Without this le, it is often very difcult for the
support team to provide accurate answers to your queries.
Downloading the debug�txt File from Your Digi TransPort WR11
To download the debug.txt le from your Digi TransPort WR11 device:
1. Browse to the router’s IP address to connect to the Web Interface.
2. Navigate to Administration - File Management > FLASH Directory.
Note: The debug.txt le is usually the last le listed.