User`s manual

If You Must Return a Board
Sometimes our boards do have problems and have to be returned for service. In this case, you’ll need to call us for an RMA
number. You must have an RMA number to return a board to Digi. The RMA number must appear on the outside of the
package. Before calling for the number, make sure you can answer the following questions:
1. Where did you buy your board? If you bought from a dealer, you should go through the dealer to return the board. If
you bought it from Digi, you can deal directly with us for repair.
2. What is your board’s serial number, revision level number, and date of purchase?
3. Have you followed the checklist at the beginning of this chapter and tried all of the steps? We’ve found that these
procedures eliminate most problems encountered during installation.
4. Have you contacted the dealer from whom you originally purchased the board for his advice and assistance?
Your Digi board is one of the most reliable parts of your networked system. If you purchase a board from us and it does not
work in your application, or if you decide not to keep it for any reason during the first 30 days, we will refund your money.
But remember, we are here to help in any case—because our ultimate goal is to keep your system up and running, and to
keep you a satisfied customer.