User`s manual

IfYou Have to Return a Board
Sometimes our boards do have problems and have to be returned for ser-
vice. In this case, you’ll need to call us for an RMA number. You must have
an RMA number to return a board to Digi. The RMA number must appear
on the outside of the package. Before calling for the number, make sure
you can answer the following questions:
1.
2.
3.
t-
4.
Where did you buy your board? If you bought from a dealer, you
should go through the dealer to return the board. If you bought it
from Digi, you can deal directly with us for repair.
What is your boards serial number, revision level number, and date
of purchase?
Have you followed the checklist at the beginning of this section and
tried all of the steps? We’ve found that these procedures eliminate
most problems encountered during installation.
Have you contacted the dealer from whom you originally purchased
the board for his advice and assistance?
Your Digi board is one of the most reliable parts of your multiuser system.
As a matter of fact, if you purchase a board from us and it doesn’t work in
your application, or if you decide not to keep it for any reason during the
first 30 days, we will refund your money. But remember, we’re here to help
in any casecause our ultimate goal is to keep your system up and
running, and to keep you a satisfied customer.
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