User guide

In This Chapter
Chapter 20 Digi One/PortServer TS 2/4 Troubleshooting 87
Chapter 20 Digi One/PortServer TS 2/4 Troubleshooting
In This Chapter
This chapter describes how to troubleshoot the Digi One/PortServer TS 2/4. It discusses the following
topics:
Symptom: Digi One/PortServer TS 2/4 Does Not Boot................................................................85
Symptom: Cannot Telnet to the Digi One/PortServer TS 2/4 .......................................................85
Symptom: Trouble Accessing a Port .............................................................................................86
Running Digi One/PortServer TS 2/4 Customer Diagnostics .......................................................86
Key to Interpreting Digi One/PortServer TS 2/4 LEDs.................................................................87
Verifying TFTP on a UNIX System..............................................................................................87
Troubleshooting TFTP Problems...................................................................................................88
Resetting Digi One/PortServer TS 2/4 Configuration to Defaults ................................................89
Verifying the Digi One/PortServer TS 2/4 IP Address..................................................................89
Checking for Duplicate IP Addresses............................................................................................90
Pinging an IP Address....................................................................................................................90
Verifying the Network Cabling .....................................................................................................90
Verifying the RealPort Process......................................................................................................91
Checking and Changing Port Configuration..................................................................................93
Digi Contact Information...............................................................................................................94