Technical data

Page 70 Appendix
5. Telnet directly to the non-functional port. Go to Procedure 4: Performing a Telnet to the
Port on page 75.
When you entered the command on the keyboard, did the word, "Connected," appear on the
screen?
YES
V
NO
V
Continue to the next step. Recheck the set commands on the PortServer as described in
Procedure 5: Checking the PortServer Port Settings and try
the command again.
If you still do not get any results, contact Digi Technical
Support.
6. Test the port communication. Go to Procedure 6: Testing Port Communication on page 77.
Did the keystrokes you entered on each end of the connection appear on the screen at the
other end of the connection?
YES
V
NO
V
Disconnect from the telnet
session. Go to Procedure
7: Disconnecting Telnet on
page 77. Continue to the
next step.
Recheck the set commands on the PortServer as described in
Procedure 5: Checking the PortServer Port Settings on
page 76 and try the command again.
If you still do not get any results, contact Digi Technical
Support.
7. Reconnect your device and restore any necessary configuration for the device to function.
Does the device work?
YES
V
NO
V
You have successfully
corrected your problem.
Contact Digi Technical Support.