Specifications

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3.1.6 Remotesupport
In order to guarantee the remote support service it is imperative that the facilities exist to establish a
connection to the hotel’s platform (secured access controlled by the hotel).
Following infrastructure is required:
Internet Connection ADSL or Cable.
- or -
VPN access.
In this scenario Planet wInner uses LogmeIn.com, an Internet application that allows to securely
remote control a PC following approval of the user.
In this 'minimum' scenario the user has to open the access upon request by Planet wInner, also if
access is needed to the server. In case the server is in a separate location or is not accessible by the
staff (e.g. at night) we do not advise to use this scenario.
3.1.7 Serverbackupandsecurity
Minimum requirements: Recommendations:
Backup.
It is highly advisable to implement a backup
mechanis
m. Several solutions exist and the
choice of product is free (via your hardware
vendor).
The wInner system is configured to run
automatic backups of the wInner database and
copy this backup to a specified location on the
hard disk of the server.
A mechanis
m needs to be implemented to
backup these copies to an external medium.
Usually a backup mechanism will not only
backup these database copies bu can be
configured to backup the whole server.
Backup

A professional Backup solution such as
Yosemite Backup or
Symantec
BackupExec.

External hard disk(s) where backups are
copied to.
It may also be interesting to implement a UPS
(Uninterruptible Power Supply). In case of power
failure, this device will enable the server to
continue operation during a limited perio
d (=
battery capacity). It allows to properly shutdown
the server in case of longer power failure
situations.
Security
Planet Winner recommends implementing
an
antivirus solution that functions properly. This
is not an obligation for the proper functionin
g
of the wInner software, but nowadays it is big
risk when not implementing one.
The cost incurred to fix or clean virus-
infected
computers is much higher than implementing
an anti-
virus product. On top of that, a virus
infection could result in data loss.
Security
An anti-virus / anti-
malware solution with
automatic updates, on the server as well as on
the workstations.