Hardware manual

Q : I have set the modem tools to WCDMA only signal, but why am I getting

only EDGE /GPRS coverage/speed?

A : Do take note that your area may not be covered by our 3G network at the

moment. Please check the coverage map @

http://www.digi.com.my/broadband

Q : After I plug in the modem, it fails to prompt me to perform the Connection

Manager installation. What should I do?

A : Go to My Computer > DiGi Internet drive and locate the ‘Setup.exe’ file.

Double-click it and it should launch the installation process.

Q : The modem’s Connection Manager has been installed, but not the drivers.

What should I do?

A : Remove the modem from the USB slot and re-plug it in the same slot,

or another USB slot.

Q : I am unable to find any new devices in the device manager after the

Connection Manager has been installed. What should I do?

A : Please perform the following:

1. Uninstall the ‘Mass Storage device’ from ‘Device Manager’.

2. Reinstall the modem’s software.

Q : Even after successful installation, the Connection Manager does not

auto-run. What should I do?

A : This occurs with the Windows 2000 operating system which does not

support ‘hot plug-in’. You can double-click the DiGi Internet icon on the

desktop to launch the Connection Manager.

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means without prior written consent of DiGi Telecommunications Sdn Bhd and

Huawei Technologies Co., Ltd.

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Notice

The information in this document is subject to change without notice. Every effort

has been made in the preparation of this document to ensure accuracy of the

contents, but all statements, information, and recommendations in this document do

not constitute the warranty of any kind, expressed or implied.