User guide

Chapter 7 Troubleshooting 33
Before contacting Tech Support, check the following:
Introduction
Before contacting Tech Support there are several things you can do to
identify if the problem is related to hardware, software, or firmware. The
following sections will walk you through the basic diagnostic procedures.
Hardware
The following tests or procedures will help you determine if the problem is
related to the hardware.
Power
Always check the power first. The LED panel on the device server will
indicate if the power is detected.
The Digi One IA uses a green power light and the Digi One SP uses a red
power light.
Be sure to use a proper power supply for your device. The Digi One SP
comes with its own power supply. Use the table below for the Digi One IA
power requirements.
Ethernet Cable
When you connect the Ethernet cable, the Digi One IA Red Link LED
should go out. If it stays on, the network is not detected. The Digi One SP
Green Link LED should stay on. If it goes out, the network is not detected.
Check the Ethernet cable for the following:
Chapter 7
Troubleshooting
Input Voltage
Input
Current
9V 414mA
10V 333mA
11V 297mA
12V 268mA
13V 244mA
14V 210mA
20V 153mA
25V 125mA
30V 105mA