User`s guide

Troubleshooting Resources
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Troubleshooting
CHAPTER 8
This chapter provides information on resources and processes available for troubleshooting your
Digi device.
Troubleshooting Resources
There are several resources available to you for support of your Digi product or resolving
configuration difficulties at Digi’s Support site, http://www.digi.com/support/
Try these
troubleshooting steps to eliminate your problem. After working through these steps and your
problem is not solved, try the resources listed below.
1 Visit Digi’s Support knowledge bases at http://www.digi.com/support/kbase to look for
articles related to your situation.
2 Visit our Support Forums at http://www.digi.com/support/forum/ and search for possible
posts from other users with similar situations.
3 If the knowledge base or support forums do not have the information you need, fill out an
Online Support Request via
: http://www.digi.com/support/eservice/
You will need to create a user account if one is not already set up.