User manual

Maintenance
R&S
®
RTO
386User Manual 1316.0827.02 ─ 06
15.2 Troubleshooting with RTOServiceReporter
The RTOServiceReporter creates and saves a complete bug report with all relevant
setup, reporting, and log files. In case of a firmware failure, contact one of the Rohde &
Schwarz support centers and send the report file for fast problem analysis.
1.
On the R&S RTO display, open the "File" menu and tap "Minimize Application".
2. On the Windows desktop, execute the "RTOServiceReporter".
The system creates the report and saves it as zip file directly on the Windows desktop.
3. Send the report file to a Rohde & Schwarz support center.
15.3 Data Security
If you have to send the instrument to the service, or if the instrument is used in a secured
environment, consider the document "Resolving Security Issues When Working in
Secure Areas" that is delivered on the documentation CD-ROM and on the R&S RTO
internet web page.
Instrument configuration data and user data are stored on a removable hard disk only.
Thus it is sufficient to remove the hard disk before the instrument leaves a secured envi-
ronment. Details are given in the document mentioned above.
15.4 Storing and Packing
The storage temperature range of the instrument is given in the data sheet. If the instru-
ment is to be stored for a longer period of time, it must be protected against dust.
Repack the instrument as it was originally packed when transporting or shipping. The two
protective foam plastic parts prevent the control elements and connectors from being
damaged. The antistatic packing foil avoids any undesired electrostatic charging to occur.
If you do not use the original packaging, use a sturdy cardboard box of suitable size and
provide for sufficient padding to prevent the instrument from slipping inside the package.
Wrap antistatic packing foil around the instrument to protect it from electrostatic charging.
15.5 Performing a Selftest
The instrument selftest checks the hardware for correct operation. Perform the selftest if
you suspect problems in hardware operation.
1. From the "File" menu, select "Selftest".
2. Tap "Selftest".
Troubleshooting with RTOServiceReporter