Product Warranty
Diamond Traces • 64 West 48
th
Street #1001, New York, NY 10036 USA
Tel 212-372-7750 • 800-343-4133 • Fax 877-277-6619 • info@DiamondTraces.com • www.DiamondTraces.com
STORE POLICY
Diamond Traces is committed to providing you, our valued client, with the best service possible. Our main goal is to satisfy you
and make your shopping experience as pleasant as possible. We understand that purchasing merchandise over the Internet is
confusing and sometimes scary, especially when a large amount of money is involved. We also understand that buying an
engagement ring or any fine jewelry is an emotional purchase which will have sentimental feelings attached for years to come.
With this in mind, we guarantee that all of the diamonds we sell are absolutely authentic and brand NEW, we do not sell used
or estate jewelry. Our clients’ privacy is very important to us; we guarantee that NO information collected by us will ever be
distributed.
Lifetime Upgrade Policy
Diamond Traces values your business and offers a Lifetime upgrade
option to its returning customers. Returning customers who wish
to upgrade and purchase another item that costs at least fifty-
percent (50%) more than their original purchase, may return the
original purchase item at anytime and Diamond Traces will credit
the full purchase price toward the upgraded item. The returned
item must be in condition acceptable to Diamond Traces.
Weight Accuracy
Some stone weights may vary +/- 0.10 points. Our gemologists
carefully weighs the stones and small variation in weight is normal
due to the sensitivity of atomic scales and instances where stones
are already set in jewelry at the time of weighing. As such stone
weights in our listings are approximated to within +/- 0.10 points
and are only guaranteed to be within +/- 0.10 points of the weight
listed.
Lifetime Jewelry Warranty
If your merchandise becomes damaged as a result of manufacturer
defect or if a diamond unfastens or comes off of its setting
Diamond Traces will repair or replace the item, at our option,
without charge. You will be responsible for materials, if applicable,
and re-shipping. Diamond Traces does not replace or insure lost
stones or items. Please remember, the diamonds must be re-
tightened annually due to normal everyday use. We suggest that
you have your items professionally cleaned and rechecked on a
yearly basis. Our Lifetime Jewelry Warranty does NOT cover any
modification, attempted repair, or service repair performed by any
other party other than Diamond Traces.
Certification of Authenticity
The grades on our Certificate of Authenticity card are determined
by our Graduated Gemologists to ensure a reliable and accurate
grading of the item(s).
Photographs
The pictures on our website are our own pictures of items that we
carry. All of our photos were taken by our professional
photographer to show the details of the jewelry and the brilliance
of the stone(s). Photos have been enlarged to show detail. The
actual size, color and clarity may vary depending on the grade of
stone, size of the mounting as well as other factors such as screen
quality, resolution and browser settings.
Return Policy
You may return most items within thirty (30) days of the date your
order was received for a full refund of the purchase price excluding
shipping, handling or any other additional Insurance charges. GIA
or EGL certified items may be returned within fourteen (14) days
of delivery. All products shipped from our factory are carefully
checked, tested, inspected and packaged before leaving our
factory. Shipping errors and/or damage must be reported to
Diamond Traces and to Carrier upon receipt of shipment. This is
imperative in order to perfect any claims to the carrier, and no
deviation will be accepted. No returns will be accepted without a
Diamond Traces Return Authorization Form. A Return
Authorization Form is sent with every purchase and is also
available for download on our website at
www.DiamondTraces.com/returnform.pdf
.
All return shipping charges must be prepaid. We cannot accept
C.O.D. You can expect a refund within three (3) days of our
receiving your returned product. Refunds will be credited to the
same form of payment used in your original purchase.
Please note the following exceptions:
*Custom designed jewelry that we altered or personally made
according to a client’s designs are NOT returnable.
*Diamonds that we custom-enhanced by Color Process upon a
client’s request are NOT returnable.
*3
rd
Party Certificates, Appraisals, and Gemological Reports that
we made upon a client’s request are NOT refundable.
* Customs Taxes & Duties on return international shipments are
NOT refundable.
*A 15% restocking fee may be charged on; Engraved items, Rings
resized to greater than size 8, Rings resized smaller than size 5,
Eternity Rings, and Tension Rings.
* Item that was examined and then purchased at our showroom is
NOT refundable and eligible only for store credit.
Lifetime Enhancement
Guarantee on Natural Enhanced Diamonds
The Enhancement Process is incredibly durable and with normal
wear will last a lifetime. For added peace of mind we provide a
Lifetime Enhancement Guarantee on our Natural Enhanced
Diamonds. If a Natural Enhanced Diamond is exposed to acid or
excessive amounts of heat it may lose its enhancement, in that
case Diamond Traces will re-enhance your diamond at no charge
and with no questions asked. Please inform your jeweler that the
diamond was enhanced before any work is done on it.